Industry statistics suggest that the odds of a successful ECM project are dismal at best. Here, some ideas on how to beat the odds.
This past week I met with the General Counsel and CIO of one of those increasingly rare organizations that has absolutely no enterprise content management (ECM) technology, but is now embarking on building an ECM program. This program will not only include rolling out a technology project, but will also include all of the people and process elements required to use the technology to serve the business. Not surprisingly, they want to get it right. They asked me: “How often are these programs successful?”
“Successful? Well, that depends on what you mean by success.” That’s what I started to say. I explained that success is measured differently by different organizations, and that was where the GC stopped me. She wanted the bottom line: What’s the prognosis, doctor?