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Information Management News & Analysis

Information Management Will Never Be Easy

2014-14-July-Obstacle-Course.jpgI get the opportunity to speak with hundreds of folks a year about managing information at organizations, and probably the most common requirement I hear is, information management needs to be easy and user friendly -- if users have to do anything more difficult than what they do now, it will fail.

It’s difficult to formulate a response to this request (or even keep a straight face). The idea that somehow you could go from managing corporate information horribly to managing it well and have it be perceived by end users as easy is pretty astounding.

Before all the UI/UX folks out there break out the pitchforks and torches, let me explain what I mean and why.

Cloudwords Offers New Solution for Global Marketers

Marc Benioff-backed Cloudwords is continuing its quest to help global marketers manage multi-lingual content. The cloud-based translation management application today announced Campaign Manager, an enterprise-ready solution designed to help marketers "plan, execute and track" the localization and translation of marketing content for global campaigns.

Benioff, the CEO of salesforce.com, was one of the original investors in the San Francisco-based company. 

Cloudwords was founded in 2010 by "individuals who gave birth to cloud computing," including Scott Yancey, a key architect on the salesforce.com platform, and Michael Meinhardt, a consultant who advised numerous enterprise customers on their global translation strategy, including Cisco Systems, Hitachi Data Systems, Apple and Symantec.

About Time! Microsoft Office is Coming to Android Tablets

When Satya Nadella took the reins as Microsoft’s CEO, he set a new vision for the company. Microsoft would now be designing, developing and delivering solutions for a Mobile First, Cloud First world. 

This is a world where there are multiple types of mobile devices that run on multiple operating systems. To succeed in this world, as a software provider, you have to play nicely with all of them and in all of them. Nadella knows this.

July 11 Update: Microsoft will now be adding OneNote to Android devices as well. The company launched the Android beta program today. This falls in line nicely with Nadella’s impassioned memo to employees yesterday (which was really meant to customers and stockholders) which said:

Our passion is to enable people to thrive in this mobile-first and cloud-first world. We have described ourselves as a 'devices and services' company. While the devices and services description was helpful in starting our transformation, we now need to hone in on our unique strategy."

The strategy he’s referring to is one of digital work and life experiences, which would, no doubt, be better with One Note on all your devices.

Are You Running Out of Microsoft Support?

We all remember the warnings and confusion around the end-of-support for Windows XP in April. But support is ending or changing for other Microsoft products, too.

By the end of the year, you will have to pay for support for a whole list of products — and  support for other products will end completely.

This Week: 3 WCM Innovators + Enterprise File Sync and Share Top Dogs

WCM Trouble? Not Here
While all is quiet in web content management, these three vendors buck the trend.

Digital Marketers' Loves
You may be surprised what they're digging.

Enterprise of Things
If Microsoft has its way, big data is coming to your Office 365 environment very soon.

Mobile Enterprise Showdown
Want to fulfill the anywhere, anytime vision of the mobile enterprise? Invest in mobile wisely.

Gartner's EFFS Leaders
In a market that's hotter than hot, Gartner announces its kings, and its almost-kings

Box Cashes In
Funding post-IPO for Box? This actually could be a smart move.

The Forrester Wave for Enterprise Social Platforms
Reap the Most Out of Your Investment
Download Report

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Predictions Gone Awry: 4 Unexpected Impacts of Big Data

2014-11-July-OTB.jpgAt the start of any significant IT hype cycle, predictions abound. No matter what the trend, a seemingly endless array of vendors, experts and analysts alike line up to place their bets as to how this new movement will forever change the IT and business landscape.

Big data was no exception.

As an explosion of immense new unstructured datasets gave root to the big data hype cycle that now dominates so much of the ongoing IT conversation, scores of experts chimed in with opinions on the many ways in which this new megatrend would change the way companies do business.

Why Microsoft's Cortana is 14 for 14 Calling World Cup Matches

2014-11-July-Paul-the-Octopus-Hat.jpgUpdate: Germany defeated Argentina 1-0 in extra time to win the 2014 World Cup at Estadio do Maracana in Rio De Janeiro yesterday — boosting Cortana's record to 15 for 15.

Celebrity data scientist Nate Silver, take a seat. You too Google, machine learning gods.

Microsoft’s Cortana, the Siri equivalent on the Windows phone, has called every FIFA World Cup elimination round match correctly. That’s right, she’s 14 for 14.

On Wednesday she correctly predicted that Argentina would beat the Netherlands. In Tuesday’s game she said that Germany would beat Brazil. And as you keep going back through each game in the elimination round, you’ll see that she was right over and over again.

News Bites: Updates on Google Analytics, AvePoint Meetings

NEWS BITES.jpg

Mid-summer week's news: Google Analytics releases a case history, Kenshoo culls gaming stats, AvePoint adds new features to Meetings, FileTrail and Doculabs offer webinars on info governance and Concept Searching expands into governance and compliance.

Amazon Wants In on the Enterprise Sync and Share Action Too

Just yesterday we wrote that the file storage, synching and sharing market may be as big as one trillion dollars. When Amazon found out about it, they went and built their own EFSS offering.

OK, maybe it wasn’t our article that inspired AWS, but they did introduce an Enterprise Storage and Sharing service today. Its name? Zocalo.

Available in limited preview starting now, its primary functions seem to be primitive versions of what the Leaders and Challengers in Gartner’s Magic Quadrant for EFSS have to offer.

Social Signals, Social Noise and Knowledge Management

2014-10-July-Train-Signal-Noise.jpgSocial information is very different from traditional documentation. We've grown accustomed over the past few years to referring to documents as “unstructured data.” But even PowerPoint is neat and orderly compared with the wild frontier of enterprise social.

Hashtags, "likes" and abbreviations are all part of users conveying information. Almost all organizations with enterprise social deployments turn to it after traditional documentation, but in many cases, social knowledge management is an afterthought -- if it's performed at all.  Yet information theory shows us that enterprise social is much more likely to contain meaningful enterprise knowledge than traditional documentation. 

How should we approach knowledge governance in social streams?

Microsoft Moves to Win Cloud, EFSS and Other Markets

Storing, synching, editing and/or sharing files in the cloud has suddenly become big business. Startups like Box, Dropbox, and Syncplicity (now owned by EMC) sensed this long ago because their founders rightly predicted that the knowledge workers of the future wouldn’t want to be emailing files to themselves and keeping track of various versions any more than they did. Ditto for carrying thumb drives around.

Fast forward a few years and the market cap for enterprise file sync and share (EFSS) services may be as big as a trillion dollars. It’s no wonder giants like Citrix, EMC, Google and Microsoft all want part (or all) of that action. Winning is critical to their ability to gain, or even retain, Enterprise market share.

As we’ve written before, Microsoft isn’t sitting back and watching as Google and Amazon race to the bottom on the price of cost storage. And while part of the reason they are doing this is to sell the Azure platform, the other part is retaining Microsoft Office, Office 365 and SharePoint market share. After all, as Enterprises map their cloud strategies, they’ll likely look at all of their options versus simply lobbing what they have on the ground to the sky.

This Does Not Compute!

2014-09-July-Computer-Lab.jpgWhat would you say if I told you 90 percent of our schools don't teach what has been the most marketable skill in our economy for more than two decades? Would you believe me? How could that possibly be true? Get ready to drop your jaw because it is true.

Ninety percent of K through 12 public schools do not offer computer science classes.

TinderBox Extends Dynamics CRM With Sales Automation

Think you’re missing something in Microsoft Dynamics CRM? TinderBox says you are.

In fact, according to TinderBox, Dynamics CRM users may have a lot of technology to provide customer insights and engagement, but its sales automation processes are just not up to scratch.

PC Market? Up Slightly, But Still Barely Breathing

Though it appears there will be some relief for the besieged PC market in Gartner’s second quarter predictions for 2014, the relief will be be only temporary.

Overall, the global devices market  will witness a revival in 2014, increasing by 4.2 percent over 2013.

The PC market, which falls under the devices umbrella, will contract 2. 9 percent — considerably less than last year's 9.2 percent .The driving force behind this trend, according to Annette Zimmerman of Gartner, is the ongoing development of the mobile market. However, the longterm direction of the PC market remains downward.

Here's Why You Should Take Good Care of Your Customers

2014-9-July-hot-air-balloon.jpgNew research confirms what many marketers have already suspected: It’s harder than ever to attract new customers and retain existing ones.

Competition for customers is heating up — or as London-based Ovum, a global research firm, puts it, "hotting-up." Colloquialisms aside, the fight for customers appears to be kicking into high gear.

And the reason is clear. Customer relationship management (CRM) and e-commerce will be the fastest growing enterprise applications through 2018. According to the global analyst firm’s newly launched software forecasts, customer-engagement systems will be the fastest growing enterprise application between 2013 and 2018.

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