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Information Management News & Analysis

A Graceful Exit for Box?

2014-18-August-Exit.jpgJust a little more than two weeks from today, on Sept. 2, Box CEO Aaron Levie will host BoxWorks, the company’s biggest pep rally of the year. There’s a nice line-up of all-stars keynoting — Jim Collins, author of Good to Great, Disney’s Jeff Katzenberg, LinkedIn’s CEO Jeff Weiner and Aneesh Chopra, former CTO of the United States.

And then, of course, there’s Levie himself. Not only is he Inc. Magazine’s Entrepreneur of the Year, but he’s also got celebrity-like status in Silicon Valley. Never mind his Hollywood connections to the likes of Ashton Kutcher, who invested in Box, and Oscar winner Jared Leto who reportedly visited the company earlier this year.

Corralling Non-Microsoft Content in the Cloud

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Ten years ago, Yahoo and Google offered rapid creation of free file sharing and collaboration spaces -- perfect for group papers, sports teams, families -- in short, any group of people who needed to see a common, centralized set of files.

There's no shortage of Web hosted business-oriented file services in today's cloud era: OneDrive, OneDrive for Business, Box, Google, Dropbox, Salesforce Chatter, among others.

Most recently, Amazon announced its new enterprise cloud file sharing service, Zocalo. Zocalo will offer simple document feedback, centralized repositories, offline sync to laptops, phones and tablets, security and directory integration. As with many of these services, the costs are minimal to none, allowing users to stand up a new repository in minutes for a project with a credit card.

These services pose a real challenges for the Microsoft enterprise.

Confronting the New (and Not So New) World of DAM

DAM, 2014-18-August-Rose-Reading-Room.jpgAlthough digital asset management has arguably been around since at least the 1990s, the virtual explosion of multimedia has catapulted it near the top of the stack for many organizations. Despite its middle age, DAM is often presented like a new answer to the growing reliance on multimedia digital content and delivery.

There is a debate between: a. Those who see DAM as sufficiently different from other content management challenges and their solutions that it needs new strategies and new computer systems designed specifically with DAM in mind. And b. Others who see DAM as just a unique form of enterprise content management (ECM) for which today’s ECM systems, with a little tweaking, can do just fine.

Teradata Offers Retailers New Advanced Analytic Reporting

Data warehouse giant Teradata has updated its existing demand chain management  (DCM) forecasting and replenishment solution with advanced analytic reporting for retailers in the area of supply chain analytics.

"The Teradata DCM solution is uniquely architected to calculate all forecasts and orders at the lowest level of product, location, day and week with our proprietary algorithms and processes," Mardie Noble, DCM solution partner at Toronto-based Teradata, told CMSWire. 

The Internet of Things Could Empower People with Disabilities

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Ubiquitous sensors are one of the driving ideas behind the Internet of Things.

The ideas is that we will put on and wear more and more sensors until they become pervasive — enabling everything we interact with on a daily basis to have the potential to offer us greater insight or context for our activities.

It's not hard to see how many of the devices already available are impacting our lives, even in small ways. There are thermostats that can learn from our habits and even be controlled remotely through our phones, window shutters that adjust automatically, depending on how much sunlight is coming through and objects fitted with RFID devices, which let us know when they pass through checkpoints.

All of these devices make life a little easier. But one segment of the population could potentially benefit even more than the rest from IoT technologies: People with disabilities — not just at home, but at the office and everywhere in-between.

Week in Review: Customer Experience is Everyone's Job + Social Business Myths

Not My Job
Customer experience transcends work silos.

Tell Us a Story
Brands pursuing customer engagement are turning to multimedia digital storytelling.

Land of Social Business Make Believe
Some social enterprise deployment issues are based on myths, fairytales and falsehoods.

Build the Future of Work
Networks provide companies increased resiliency, efficiency and innovation.

Microsoft Moves Into the Home
Microsoft named 10 start-ups to its home automation accelerator program.

Weed Out Bad Processes
IT professionals must act as gardeners to allow businesses to flourish.

3 Innovative Vendors in Knowledge & Collaboration 2014 (New)
This report highlights three innovative vendors of note in 2014.
Download the Report

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Google Kicks the Productivity Stool From Under Microsoft

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It’s been an interesting couple of weeks in the document management space, made all the more interesting by the ongoing competition between Microsoft and Google around their productivity suites.

We also saw recently that most enterprises are still struggling with document management while both Metalogix and Accellion have released new products to help overcome this.

EMC Syncplicity Cuts Prices and Raises Storage Caps

EMC Syncplicity wants to own the Enterprise Sync and Share market and they don’t want price or storage limits to be barriers to adoption.

“This is a mass market with hundreds of millions of users to whom our service is applicable” said Jeetu Patel, the company’s general manager.

And since both Forrester and Gartner rate Syncplicity as a best-in-class offering, the company doesn’t want other factors to keep companies from embracing all that it has to offer.

“Our singular goal is active user engagement and we don’t want storage limits to get in the way of that,” said Patel.

Google Classroom Fishes For Microsoft Users In Schools

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Cheeky Google is stomping all over what has until recently been an exclusive Microsoft stomping ground. Well, nearly exclusive. Google has just announced the release of Google Classroom for anyone that is currently using Google Apps for Education.

Classroom is a collaboration tool that enables students keep track of what assignments are due, enable teachers to track what is happening in the physical classroom and provide direct, real-time feedback to students on their progress.

IT Should be Gardeners, Not Gatekeepers

Information Management, 2014-14-August-Deluge.jpgIt’s a deluge, you’ve been told. It’s a flood of biblical proportions. Data on your customers is more abundant than ever and the internet of things is only going to make it sky rocket. From terabytes to petabytes in 60 seconds!

You’ve probably also read that big data analytics tools and next generation customer information management systems mean that you, the competent but non-expert marketing analyst, can analyze these gigantic and mind-bogglingly complex datasets at the drop of a hat.

But then you look around your own company and see that customer data isn't standardized and has legacy issues, the analytics tools your company employs are beyond your comprehension and your IT department is cautious about allowing you to purchase tools for your own department.

It’s a common set of frustrations and it means that business users in departments like marketing, sales and operations have begun to take things into their own hands and are independently downloading user-friendly, efficient tools that get the job done.

Enterprise Search Doesn't Fit in a 2-D Box

2014-14-August-Magic.jpgGartner's been getting a bit of attention lately. The Gartner Enterprise Search Magic Quadrant released in July resulted in criticism from Miles Kehoe, Stephen Arnold and Charlie Hull. Nuix heavily criticized the MQ on e-Discovery and Scott Liewehr has reservations about the Forrester Wave on Digital Experience Delivery Platforms. And now the lawsuit.

My own views on the Gartner Search MQ were a little less forthright. However the Search MQ raises issues which are much wider than whether the companies in the top right hand quadrant (Leaders) deserve to be there.

How the Internet of Things Drives Customer Engagement

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Now that we've accepted the idea of the Internet of Things (IoT), researchers are starting to look at when, where, how, why and who will use it. They're also looking into potential risks.

Recent research from IDC, for example, shows that retailers are leading the charge to the IoT in the quest for better customer experiences.

According to IDC, retailers see the IoT as a way to improve customer experiences. Specifically, they are using it to pull consumers into one of their channels, where they will entice them with products that have been contextualized and personalized for the customers’ gratification.

Discussion Point: How Big are Data Security Threats?

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You may have heard that some cyber criminals in Russia recently stole more than a billion user IDs and passwords -- yes, that's billion with a "B."  

In the past year, online security and data theft has been making international headlines, as evidenced by huge security breaches at retailers like Target and Neiman Marcus.

How bad is it? With our lives becoming more digitally entwined, it makes sense that potential security threats are more visible. Think about how many times a day you exchange digital information using either an Internet connection or a mobile device.

Despite the security hysteria, experts say there are simple ways to take steps to tighten up your Internet security -- whether for your own personal or business use. CMSWire reached out to a collection of Internet security experts to find what's going on.

Q3/Q4 Planning: Top Marketing Technology, Social Business Conferences & Events (13-Aug-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

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Microsoft Secures Azure Data with Enhanced Encryption

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Microsoft — like Google — is beating the drum on security. It is enhancing the encryption of data transfers between users and the Azure cloud guest operating systems. 

The encryption improvements, which apply to Microsoft Azure cipher solution for hosted guest virtual machines, gives users better and more secure connections during the transmission of data.

According to a Microsoft blog post the new enhancements apply to the Transport Layer Security (TLS) and Secure Socket Layer (SSL), which makes it harder to decrypt connections and information going across such connections.

This follows  recent moves by Google to secure and encrypt emails. In the coming weeks, it announced that it will publishing a list of best practices in the coming weeks to make Transport Layer Security (TLS) adoption easier and to avoid common mistakes.

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