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Information Management News & Analysis

What's New in Microsoft Dynamics CRM 2015

Last month, Microsoft promised the quick release of Dynamics CRM 2015 for cloud and on-premises. Sure enough, it made good on its promise Dec. 1 with the release of both Dynamics GP 2015 and an update to its enterprise resource planning (ERP) solution, Dynamics AX 2012 R3.

For digital marketers. the focus of this announcement will be the CRM release — which brings the Cortana voice-command technology to the CRM software for the first time.

A Sneak Peek Into Information Governance's Future

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Information governance is slowly moving beyond its traditional image as a center of risks and costs as it evolves into a technology practice that delivers added value for companies.

That was one of the themes yesterday in a CMSWire Webinar, "Real Customer Successes: Business Transformation with Information Governance." The speakers were Barclay T. Blair, executive director and founder of the Information Governance Initiative (IGI), and Stephen Ludlow, the director of product marketing at OpenText who leads that company's e-discovery and information governance (IG) practice.

The core of the presentation was a preview of a benchmarking study by IGI that is based on interviews with 30 information governance managers.  You can watch the full webinar by clicking here or at the end of this story. The full IGI study is scheduled to be released in January.

FBI Warns Businesses to Brace for Foreign Hacker Attacks

The threat of International electronic terrorism appears to be rising, following two separate reports of hacker attacks on US business and government interests.

The FBI issued a warning about a highly destructive malware attack that may be coordinated by a foreign country and could be continuing over the next few weeks, according to a Reuters report. The warning comes in the wake of last week's devastating hacker attack on the Sony Pictures Corp. that kept many of its systems, including corporate email, down for as much as a week.  

In a separate report security firm Cylance noted that it has identified a hacker group out of a Iran — Operation Cleaver.

Look Who Just Became the Dropbox for Business

Every Enterprise File Sync and Share vendor that is trying to be Dropbox for Business can now take a seat because the actual Dropbox for Business has you beat.

With more than 300 million individual users, Dropbox has become pervasive in our lives, and we’re no more likely to refrain from using it on the job than we are to leave our mobile devices at home when we go to work.

We’d like to do this with our employer’s blessing, of course, and come tomorrow we’ll be one step closer to being able to do so. That’s because Dropbox is opening its API to developers to create enterprise applications and apps on top of the Dropbox for Business platform.

At the Edge of Impossible

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Consider Doctor Who’s Clara, the Man of La Mancha’s dream and Star Trek’s deflector shields. What do they have in common? All are impossible … or are they?

At the beginning of this year, I looked at technology trends and made some predictions. For one trend, I cited fictitious research from Spacely Sprockets: “By 2020, traditional supply chains will no longer exist. Instead all objects will be created at the point of use by 3-D replicators.” Then I predicted that this “dimensional disruption” would drive all supply chains to zero length.

This prediction was intended to be interesting, yet quite impossible. But look at what is happening in our digital universe: fantasy and reality appear to be converging to achieve impossible things.

How to Interpret the Gartner ECM Magic Quadrant

2014-01-December-Interpreters-G20.jpgAmong the many tools organizations use to evaluate enterprise content management (ECM) solutions lies Gartner's research, specifically its Magic Quadrant (MQ), which scores ECM solutions and solution providers in specified categories. But before you turn to the MQ when seeking your next ECM solution, take the following factors into consideration.

Week in Review: Tales from Facebook's First Intern + Make Coast-to-Coast Collaboration Work

Thanks For Great Content
On this Thanksgiving weekend, we're grateful for an awesome month of content. So enjoy the best of the best from November!

A Facebook Original's Take  
From Zuckerberg's first intern to marketing software CEO, we get the scoop.

Digital Workplace Champions
Check out these seven great digital leadership qualities.

Coast-to-Coast Collaboration
Can East truly meet West in collaboration circles?

Battle of the Emails
This month set the foundation for an email battle between Microsoft and IBM. Don't forget Google's enhancements, either.

SharePoint Choices
Stuck between Azure and Office 365? Try this formula.

15 Ways to Apply Agile Marketing to Content Promotion
An in-depth list of the top-performing strategies.
Download White Paper

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Thankful for Louis Prima, Customer Honesty, Personalization and More

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Family and health. Are there any more reasons to be thankful this time of year?

Um, yes.

OK, the first two are the most important. But I gotta say, I'm starting to be more and more thankful for other things. The ability to switch from rapper Pitbull's Pandora station to trumpeter Louis Prima's in seconds. The new Taco Bell breakfast menu (no shame here; it's delicious). And the San Francisco Giants giving my beloved Red Sox good players.

Techies are feeling thankful this time of year, too. So are digital marketers, as you'll see in another story published here today. We caught up with some tech managers and CEOs about what's making them thankful this year:

What Comet Landers Can Teach Us About Metadata

2014-26-November-Rosetta-Earth.jpgThe recent success of the European Space Agency (ESA) sending the Rosetta probe in orbit around a comet, and the more bittersweet successful landing of the Philae lander has made me nostalgic for the days when I worked with space scientists.

Cyber Monday Phishing Scams Intensifying

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Thanksgiving turkey may symbolize the holiday for most people, but messaging security firm Proofpoint is warning businesses to watch for a whole flock of cyber security threats that peak around Thanksgiving.

In preparation for the rise in phishing scams expected over the weekend, Proofpoint is urging businesses to take particular care with email and social media scams.

Google for Work Puts Security in the Hands of Employees

Microsoft may be making a lot of noise about additional security features in Office 365, but Google has been working away behind the scenes too, if perhaps in a less vocal way. Yesterday, it launched the Devices and Activity dashboard, which monitors Google accounts on enterprise devices.

The new dashboard provides IT administrators a way of monitoring who has been accessing what accounts, where and why, but adds an underlying current to the security discussion that's becoming increasingly important in enterprises: responsibility.

Gartner Names 6 Leaders in Resurgent Information Archiving Space

The financial crisis that started in 2008 changed many things. Financial companies closed down. CEOs lost their jobs. IT changed, too. Over the past few years data governance preservation has become a critical enterprise need. And Enterprise Information Archiving (EIA) is making a reappearance as a key technology to meet that need.

According to Gartner’s Magic Quadrant for EIA (registration required), technologies in this space are getting a second life as businesses turn to them to underpin enterprise strategies for compliance, information governance, e-discovery and the historical preservation of data.

EIA has been around for a long time -- Gartner estimates almost 20 years -- but with the economic crisis came increasingly complicated compliance requirements, resulting in enterprises searching for technology to help manage these complexities.

You Don't Need New Toys to Succeed at ECM

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Victory!

We finally did it.

My wife and I have been threatening to throw away, donate or sell the majority of our kids' toys for years. If you are a parent you know the drill. You've accumulated a massive horde of cheap plastic dolls and plush animals with enormous cartoon eyes. Every birthday, Christmas and (let's be honest) trip to the grocery store adds to the collection. Then after what seems like mere hours that toy joins the others in the trash heap you generously refer to as a "play room."

We all know this is the pattern and still most of us fail to correct it or clean up the junk. I'm happy to say that as of Sunday evening 80 percent of the toys in my house have been sorted for disposition, to borrow an industry term. And with the holidays around the corner my wife and I are having conversations about how to handle this gift giving season without falling back into our bad habits.

451 Research's Scoop on Enterprise File Sync and Share

Surprise.

That’s what you’ll find in 451 Research’s latest survey on the Enterprise File Sync and Share (EFSS) market.

“The research presented in this and subsequent reports will be divisive -- welcomed and indeed lauded by some, but very uncomfortable reading for others,” writes analyst Alan Pelz-Sharpe, author of the study. 

Office 365 Digs Deeper Into Lucrative Government Market

2014-24-November-Digging.jpgMicrosoft took a significant step forward late last week in overcoming security concerns related to cloud computing in government agencies. The step came in the form of an announcement that the watchdog body governing the Department of Health has given Office 365 the thumbs up to operate in the department.

Office 365 will be the first cloud based email and collaboration and communication product to obtain a FedRAMP authorization. The authorization could potentially open the doors to a rush of deployments across government services.

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