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Information Management News & Analysis

Content Management Vendors Pushing Shiny Objects

2014-10-September-Raccoon.jpgWe've all been to that conference. The vendor is announcing a new feature in their Content Management System (CMS). They pull up a screen shot or a recorded demo that is very pretty, touting how easy the feature is to use. Everything everyone has ever wanted in that feature is there in crisp, shining detail.

What isn’t shown is the level of effort to make that demo a reality.

CMS Shopping? Solve Your Business Problems First

2014-09-September-Chicken-Egg.jpgContent management systems have been around for almost two decades, but we’re still talking about how much we hate them. They’re not intuitive to use, and many of their features probably sounded attractive during the sales process, but are never touched and often get in the way of ease of use.

Artificial Intelligence is Resurrecting Enterprise Search

2014-08-Sept-Oleson-Image1.jpgThe future of enterprise search is bright. Recent announcements show enterprise search is taking a number of different forms. Microsoft has been stirring things up in the cloud with Delve -- the next generation Office Graph, based on search-driven discovery of activities and feeds. And some unlikely partnerships have been announced to combine consumer mobile technology with an enterprise injection. I'm ready for an enterprise search that understands me and gives me results based on my interests, location and social distance (i.e., people I work with the most). We've also seen the use of voice for search gain popularity as the lines between work and life blur.

Week in Review: More Web Analytics Kings + Hadoop's Big Data Journey

Sprinklr Gets Even Bigger
Once, twice, three times a social media management acquisition.

Web Analytics Leaders
In web analytics vendor rankings, more choices emerge.

Check Out Box Workflow
When Box CEO Aaron Levie introduced Box Workflow, it’s worth taking notice.

Microsoft Office Gets Boost
Microsoft announced an aggressive expansion of its Office store. 

Large File Share Cleanup
CIO be wary: this is not a four-month project

Hadoop's Big Data Roadmap 
Are Hortonworks and Hive community paving Hadoop's future

 

Buyers Guide: Selecting a CMS that Supports Your Business
Key insights and current trends to guide you through the buying process.
Download the Guide Now

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Lose Your Customers' Personal Information, Lose Everything

The customer information your organization collects and analyzes can give you incredibly detailed and useful insights. But for all the advantages this storehouse of data can bring, it can also bring significant risks.

Anytime you collect information about your customers, you run the risk of exposing personally identifiable information. That can not only raise your customers' ire, but may cause your organization to run afoul of security breach laws.

How can you protect your organization? Is it enough to have a well-written privacy policy — and try to follow the rules?

The 'Drives Race' - The Battle for Cloud-Based File Storage

2014-05-September-Buy-of-the-Week.jpgInspiration comes from strange places. Last week on the radio I heard a DJ talking about how he still uses his VCR (for those of you that are too young to remember, that is what preceded DVRs). My first memory of VCRs was in a commercial that ran during an interview with Ronald Reagan. Although I was too young to understand the point, Reagan spent much of the interview discussing how we must rebuild our military, which was later branded by pundits as another “Arms Race.” Hence the name for this post. But back to the VCR ....

In that commercial, the VCRs were advertised for upward of $500 (that’s around $1000 in today’s money), but as more options came out, prices started falling. When DVDs came out, VCRs dropped under $100 and it seemed that they would soon be relegated to the scrap heap next to record players. Yet many households still have VCRs (and record players). Mine is disconnected, sitting in a cardboard box and likely doesn’t even work, but I am not throwing it away. The thing is, I still have a lot of tapes. Between kids’ birthday parties, family dinners and even videos of my old dog, I feel better knowing it’s there.

Cloud-based storage (and Drives in particular) share many similarities with VCRs.

Sitecore Pulls It Together for Vegas Debut #SYMNA

Thumbnail image for 2014-27-August-Elvis.jpgOften overshadowed by other marketing clouds, Sitecore will enjoy its day in the Las Vegas sun next week when it unveils a major update to its customer experience management platform.

Though it's not official, the Copenhagen-based company is likely to unveil version 8 at the Sitecore Symposium, which runs Monday through Wednesday.

The show's centerpiece is the just completed integration of CommerceServer.net into the Sitecore platform. Sitecore, which bought the e-commerce engine last November, reports that the result is a platform that provides an analytics-driven, real time, personalized experience to customers across all channels. 

DataStax Gets Cash to Leave Oracle in the Dust

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Ask DataStax co-founders Jonathan Ellis and Matt Pfeil who their competition is and they won’t put a single NoSQL database provider on their list.

“It’s Oracle,” said Ellis. “We are displacing it as fast as we can,” adds Pfeil.

The pair is sure that the database that Larry Ellison helped build 37 years ago can’t handle today’s workloads. It can take Oracle five to seven minutes to execute the same query that DataStax’s enterprise version of Cassandra can answer in milliseconds, according to the pair.

Is Box Solving Its Cloud-Only Problem? #BoxWorks

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Box CEO Aaron Levie loves the cloud. He wears cloud socks, his license plate said “GoCloud” and he knocks on-prem storage as if it were an artifact from the Flintstone era anytime he gets the chance.

Hip and forward thinking as he may be, being “cloud only” is one of Box’s biggest problems. In its most recent Magic Quadrant for Enterprise File Sync and Share (EFSS) Gartner wrote:

Despite implementations in proprietary data centers, Box's offering is available only in a public cloud model. No hybrid model for data storage on-premises is supported. The movement or replication of corporate content in Box's cloud repository is not a viable option for some IT organizations."

The reality is that Levie’s stance is costing Box business because many, many enterprises aren’t willing to store their most precious, most sensitive, most strategic information on the public cloud.

Microsoft Cushions Google's Blows with Cash

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Yes, Google is encroaching into Microsoft’s traditional business space in a vicious productivity fight. But Google's rebranding of its Enterprise Business as Google for Work yesterday seems to be a tacit acceptance — for the moment, at least — that Microsoft is the Enterprise Daddy.

Microsoft, meanwhile, has responded to Google's blows with a number of financial incentives that must have many Chief Financial Officers salivating over their ledgers.

Hello ECM Managers, Check Out Box Workflow #BoxWorks

Workflow solutions aren’t very stimulating, unless you’re managing content, that is. Or working with it in a compliant, secure environment. Or not in detail.

Then, of course, there’s also the fascination that document management and enterprise content management professionals have had with automated workflow over the past few decades in a seemingly never ending quest to make working with content in the workplace smarter.

So, when Box CEO Aaron Levie introduced Box Workflow, it’s worth taking notice.

After all, Levie may have a point when he said that the software was built more around the process than the user. And what this has meant for users is having to stop what they’re doing to grab the files they need or to waste time weeding through files that are irrelevant to the task at hand.

Box Offered Nice Productivity News, Anyone Notice? #BoxWorks

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Box CEO Aaron Levie set himself up with an interesting line to tow at BoxWorks, his company’s user conference being held at San Francisco’s Moscone Center this week.

But how do you make your product announcements shine in a room where Dreamworks CEO Jeffrey Katzenberg talks about Walt Disney’s mission to “make movies for children and the child inside all of us,” where Academy award winner Jared Leto pontificates on his early days as an entrepreneur selling weed and where an Oscar is passed around so the audience can take selfies with it?

 

Can a Box integration with Office 365 garner the same enthusiasm? Maybe it would in another context on another day, and we’re here to say it is notable.

Microsoft: Pimp Your Office 365 Ride

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When it comes to customer experience and engagement strategies, everyone knows appearance is everything. If that seems a bit shallow, Microsoft doesn’t seem to care. It just announced that it is allowing enterprises and users pimp their Office 365  — within reason, of course.

Starting this week, the new functionality will enable users to customize and personalize their Office 365 suite. The result: enterprises that deploy the platform will be able to give it a makeover to better reflect their corporate identities.

Cleaning Up a Large File Share

File shares will not exist forever. Microsoft will eventually stop supporting them. It is important that IT departments begin reviewing the objects from the “bottom up” (file to folder to sub directory to directory) yesterday. Information management professionals know best how to apply a set of internal (user-driven) and external (records retention schedule) criteria to determine what objects stay where they are, what objects move to other locations or custodians, and what objects are deleted.

CIO be wary: this is not a four month project.

Key Drivers of Analytics Success

2014-03-September-Jackpot-Winner.jpgOrganizations have hit the jackpot of data. With unprecedented visibility into every type of data, organizations across every vertical -- be it healthcare, retail, manufacturing or finance -- are turning to analytics to make well-informed decisions and bring value to their bottom lines.

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