Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Information Technology News & Articles

Great Service Design Benefits Customers, Companies

As the US economy starts to rebound, service companies, such as those focused on retail, manufacturing and information technology expanded in February at the fastest pace in a year. Such growth was helped by an increased demand for new orders and growth in hiring. When we think of service, we think of customer experience. By most accounts, they should go hand in hand, but as we know from the time we’ve spent on poorly designed restaurant websites or trying to contact a support administrator about the new software we’ve downloaded, it isn’t always the case. 

ITtoolbox: Professional Social Networking for Pallor-Stricken, Lonelyheart Devs

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Unless you’re part of some close-knit, super-active, totally top secret open source project, IT can be a lonely calling. But the thing is, it doesn’t have to be.

Now you can network with like-minded pros and ask burning questions you’d hate to ask your superior (“What is a ‘foo’?”). The best part is, you don’t even have to leave your cubby. Or even turn the light on.

We give you ITtoolbox, the largest professional networking site for the information technology community.

Study: UK Women Throw Their Hands Up at IT

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Men may be from Mars and women from Venus, but we’re all equals in the workplace, right? Recent data regarding women in the IT industry seem to say otherwise.

According to the UK’s National Management Salary Survey, garnered by the Chartered Management Institute and Remuneration Economics, the number of women resigning from information technology jobs in the UK has increased over the last year.

That’s not the only thing out of proportion. The pay gap between men and women has also widened.

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