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Intranets News & Analysis

The New Age of Intranets: Publishing and Content

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The evolution of intranets is happening even as you read this. Last month we took a look at the role planning and corporate communications play in this New Age of Intranets. Today we'll tackle content.

One of the great hassles with intranets is managing and updating content. It can kill what is an otherwise successful intranet. During the planning phase, clients will propose dozens of great ideas of what types of content to be shared. The hard part comes in with obtaining that content -- creating it, approving it, getting it posted -- on a regular basis.

Publishing is critical to the ongoing success of an intranet. When employees consistently see good, valuable and recent content, your site becomes sticky and you will achieve a better return on your intranet investment. Let's take a look at what this requires.

The Problem with IT and the Digital Workplace

Technology is what drives the digital workplace and yet for many business executives, the IT department is being seen as less and less relevant.

6 Ways Enterprise Search is Nothing like Google Search

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Google's popularity in the consumer world causes many people to have similar expectations of enterprise search. Beyond the 3000 plus engineers that Google has working on its search algorithms, ranking and relevancy of results, there are many other ways that the two cannot be compared. Taking an off the shelf product like SharePoint 2013 or Office 365 or any number of other specialty search applications designed for the enterprise simply does not work for many reasons. Here are six key differences of why Enterprise Search is nothing like Google search.

Plan for Migration Success with Search

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Migrating a website or an intranet to a new CMS or new information architecture comes with considerable challenges. Automated tools can support the process, but almost inevitably a great deal of discussion and work will need to take place around specific areas of the site. Having information management policies and strategies in place goes a long way in helping to define content quality, metadata and a taxonomy for the new site. Moving file shares and other repositories into a cloud storage and application environment such as Google Drive has emerged as another requirement.

Effective search will play a vital role in adoption if the migration results in any changes to the intranet structure, and will continue to do so until users have found their way around the information architecture (IA), new content types and repositories.

Open Source Jahia Raises $22.5M to Grow Enterprise Clients

Jahia is getting a $22.5 million cash infusion from Invus, a New York City-based investment firm, the Geneva, Switzerland-based open source content management system (CMS) vendor announced today.

The funds will help CEO Elie Auvray grow Jahia's customer base, especially in the enterprise space. Auvray told CMSWire the company plans to further develop its user experience platform to improve integration with third-party platforms — an apparent sign of more more technology partnerships to come.

The New Age of Intranets: Planning & Corporate Communications

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When you’re in corporate communications, your job is communication first, technology second. Of course you need the right technology for your intranet (among all of the other things you do), but that technology is a means to an end. What your career is built on is the communications.

When the corp comms group owns the intranet -- as is true for many enterprises -- they aim to provide an intranet filled with engaging, relevant content that truly enhances the experience for employees. On an easy-to-use platform that lets the team focus on communications and not the hassles of daily updates.

Those of you who are actually in charge of intranet content as part of your job are laughing right now. That’s a unicorn, right? No such thing. 

Jostle Adds Secure File Sharing, Viewing to its Intranet Platform

Jostle is adding a secure file sharing and viewing component to its existing cloud-based intranet solution to provide a higher level of "robustness, security and functionality," Jostle’s CEO Brad Palmer said.  Through an integration with Citrix ShareFile, Palmer said Jostle will be better able to meet the needs of its clients.

The company introduced a file sharing and discovery service two years ago. But as customer use of the search feature has scaled and the platform attracted more enterprise clients, Palmer said the need for a more reliable and robust solution became clear. So Jostle went shopping for a partner and ultimately chose Citrix, due to its reputation in the industry, Palmer said.

Stay Alert: The Future of the Activity Stream

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How do you keep track of everything going on that might affect your work? It’s probably a combination of internal and external social media, email, word of mouth and a whole range of other notifications, an approach that can be both ineffective and overwhelming. Even if you achieve the pristine state of inbox zero, there’s no such thing as Twitter zero.

CMSWire Top Contributors 2014 - Jed Cawthorne

2014-22-December-Jed-Cawthorne.jpgJed Cawthorne describes himself as an enterprise information management, enterprise content management and collaboration evangelist. His goals are to improve information sharing, process management, content management and social collaboration to create 'knowledge enabled' organizations. In addition to teaching Information Management part-time at University of Toronto, Jed keeps busy with projects for the Legal, Compliance and Investigations & Security teams — as well as writing inspiring posts for CMSWire readers.

CMSWire Top Contributors 2014 - Deb Lavoy

2014-22-December-Deb-Lavoy.jpgCreativity and intelligence depend on making connections between disparate bits of information. If you haven't had the pleasure of meeting Deb Lavoy in person, her articles are a close second to seeing what this looks like in action. Deb pulls in references from art, from science, from literature and life and helps us connect the dots into one coherent picture of what great companies can achieve.

The SharePoint Landscape from 30,000 Feet

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If SharePoint were a character in a movie, it would be Rocky Balboa, or maybe Mark Twain (“The reports of my death have been greatly exaggerated”). With the end of the year around the corner, it's a good time to take a 30,000-foot view of the lay of the SharePoint land and see what's in store for 2015. While SharePoint may not be perfect, the technology is something many enterprises count on. We've seen great growth and energy in SharePoint over the past year and there are some events and developments that will be driving the technology next year.

Exercise Your Intranet Muscles

Buying an intranet platform is like buying gym equipment. You get very detailed instructions. You may even get a few slick videos and diagrams of sample exercises.

But what you won't get is advice what program you should follow. And why not? Because if you want to run a marathon, the way you use that equipment is entirely different than the way someone that aspires to be an Olympic shot-putter should use it.

Similarly, to get the most from an intranet platform, you need to follow a program specific to your needs.

Lose the Fat, Embrace Lean Portals

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In its recently published Magic Quadrant for Horizontal Portals, Gartner identified a number of trends.

Among the most important: the convergence of web content management (WCM) customer demands with lean portal functionality and social technologies. The concept of lean (as opposed to bloated) portals has gained traction recently, with lean portal vendors starting to work their way further up the Magic Quadrant.

Large vendors claim they can offer all the functionality an enterprise could want and more — what smaller vendors describe as "bloat." Lean vendors claim they can respond rapidly to changing business conditions and have enough functionality for any office or mobile worker.

Where's Marketing's Kevin Cochrane? Jahia Knows

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Remember Kevin Cochrane — the former CMO of Mindjet, the former CMO of Open Text and former vice president of digital marketing at Adobe? Guess where he’s just popped up — apparently just a day after leaving Mindjet? At open source Web Content Management (WCM) vendor Jahia.

As of today, Cochrane will sit on the board of Jahia. He will initially serve in an advisory capacity, although Jahia CEO Elie Auvray says that the role of advisor could grow as the company grows.

Smaller Firms Nip at the Big Dogs in Gartner's Portal MQ

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Gartner cited six trends in its Magic Quadrant for Horizontal Portals, including a convergence of portal and Web Content Management (Web CMS) needs across enterprises. In addition, long-time traditional, portal vendors and their bloated, unwieldy architectures are losing ground to smaller, lighter portal vendors.

As evidence of both trends, just look at the companies who made it into this year's MQ: Ektron, Jahia, Sitecore, Squiz and WordPress.

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