Mike Cohen remembers the early days of the Hyatt Hotels "internal portal" about 10 years ago.
Sometimes he tries to forget them.
The hotel chain's director of communications systems recalled a small internal portal that grew into a company-wide collection of HTML pages.
And you needed to work with an IT administrator to produce content.
"It lacked the ability to search for information and didn't give people the ability to share content or collaborate with other individuals," Cohen said during a CMSWire webinar last week.
So, Hyatt went to work.
The result? A better intranet at the Chicago-based hotel chain — and a 500 percent increase in intranet use among its 75,000-employees over the last five years.
The improved intranet today is powered by Waterloo, Ontario-based provider OpenText's cloud infrastructure. Hyatt partnered with OpenText a couple years ago because of its upgrade help, licensing model, content management experience and 24/7 support Hyatt needed as intranet use increased.