Jed Cawthorne News & Analysis
| Friday Apr 3, 2015
Experiencing dčjá vu?
If the title of this article sounds vaguely familiar, you would be right.
Laurence Hart's recent post, “Forget Intranets, Give Me an ESN,” deserved a rebuttal. And here it is.
| Tuesday Feb 24, 2015
Historically, SharePoint was thought to cause as many information governance problems as it solved. The 2001 to 2003 versions did not show Microsoft putting much effort into helping customers with information governance. But after the massive take up of SharePoint Portal Server 2007 licenses, and the often negative conversations coming out of the sizable SharePoint user community, Microsoft started to take governance issues seriously. Governance-focused sessions started popping up at the conferences, and governance articles and check lists made an appearance on TechNet.
| Wednesday Jan 28, 2015
Information governance is in the air.
Two days after my last article published, “Push for Strategic Governance in Information Management," Forrester Research released a report called “Reboot your Information Governance Program with an Outside-In Perspective.” Cheryl McKinnon (@cherylmckinnon), an old friend, lead the creation of that report and followed it up with a blogpost, “Information Governance: Not a Product, Not a Technology, Not a Market.”
McKinnon and her colleagues suggest that we view information governance “as a corporate objective, enabled by programs, projects, priorities, people and technology.” This aligns well with my recommendation to take a strategic approach to information governance.
| Wednesday Jan 7, 2015
In the middle of last year I moved roles from the corporate intranet team to my current role as Director of Technology Strategy and KM for Legal, Corporate and Compliance Group.
Though the roles are quite different, there's one word that links the two together -- governance.
| Friday Dec 26, 2014
Jed Cawthorne describes himself as an enterprise information management, enterprise content management and collaboration evangelist. His goals are to improve information sharing, process management, content management and social collaboration to create 'knowledge enabled' organizations. In addition to teaching Information Management part-time at University of Toronto, Jed keeps busy with projects for the Legal, Compliance and Investigations & Security teams — as well as writing inspiring posts for CMSWire readers.
| Wednesday Nov 26, 2014
| Thursday Oct 30, 2014
It's a good time to be in knowledge management. With the push to consumerization, new tools are released on a regular basis which simplify and help solve business problems, without negating the value of previous technological investments. Let's take a look at a couple newer releases that might fit nicely into your KM tool box.
Law firms and internal law departments have a well understood definition of the term "Knowledge Management." ThreadKM is a new legal focused KM tool that was launched earlier this month.
We've previously discussed the many intranet use cases that remain for simple web publishing of text based information. Good information sharing is the basis of a knowledge management strategy. Documize is a very different tool from ThreadKM, blending lightweight, templates-based structured authoring with a wiki based approach. Documize is in late beta and will be released soon.
| Tuesday Sep 23, 2014
Organizations look at search, its use, management and funding in different ways. My colleague who runs our organization's corporate intranet noted that although he isn't the business owner of “enterprise search” for the organization, employees go to the intranet, see a search box and assume that the intranet team is responsible for search.
| Friday Aug 29, 2014
I made the point back in July that good old fashioned intranet content publishing was not dead, and that enterprise social collaboration platforms really weren't very good for one to many publishing. A separate web publishing platform would probably still be needed -- use the right tool for the right job. As a result of that article, Jive Software asked to have a chat about my theory, to refresh my knowledge of its platform and demo some of the latest features. I always jump at the chance to be proven wrong, and so have had some interesting conversations with Adam Mertz, senior director of product marketing at Jive.
| Tuesday Jul 22, 2014
Some people assume that if a concept is old, it's no longer relevant. Since we looked at the continued relevancy of the quaint old fashioned concept of information publishing on intranets in last month's post, I thought we'd take on a few more of those dusty relics of days gone by today: metadata and intranet search. The concepts are interrelated in that the success of communicating content on a one to many basis -- or an n to m basis, as you may have a small body of publishers or content creators putting out information to the company -- relies on findability.
| Wednesday Jul 2, 2014
The reports are in again -- intranets are not dead -- which is always a relief to hear. Part of the rumors of its potential demise stem from the many shapes and forms that intranets can take, which includes the rise of the social intranet over the past five years. Even this term means many things to many people and does not necessarily mean all elements are built on the same platform. On the other hand, some organizations try to build a full intranet out of a social collaboration platform such as Jive, which does not necessarily work very well.
| Wednesday Apr 23, 2014
Whether you think intranets remain an important part of the digital workplace or fall under the "why bother" school of thought for giving mobile access to intranets, the variety and differences of our organizations require that we eschew any overly simplistic advice. Instead we need to consider what the real business drivers and employee needs are as we work out what constitutes a suitable mobile employee experience.
| Tuesday Mar 25, 2014
Judging from the messaging, reviews and conversations that came out of the SharePoint conference earlier this month, the word from Las Vegas could be summed up as, "It's all about the cloud stupid!"
With Office 365 growth surpassing SharePoint's, Yammer the new focus of social and the newest buzzwords, Office Graph and Oslo, the drum beat you hear is the continued push to the cloud.
| Wednesday Feb 26, 2014
Any discussion about collaboration that focuses entirely on the "knowledge worker" risks leaving a lot of employees out of the conversation.
| Thursday Dec 26, 2013
Pity the modern intranet. It's hard to define, underappreciated, suffers from an identity crisis and is often regarded as a source of frustration. It may even have grown too big to fail.
But the death of the intranet has been greatly exaggerated. They still hold a place in the enterprise, where they can drive employee communication and collaboration, facilitate document sharing and aid productivity, according to a bevy of CMSWire authors this year. Here's a look at the 10 most popular intranet related stories of the year.