Knowledge Management News & Articles

If there are two things that fit together like a hand in a glove, it's collaboration and knowledge management. That's why Moxie Software's new Social Knowledgebase makes perfect sense.

Last summer, customer service provider KANA Software bought Ciboodle, a contact center provider. KANA had been focused on Web-based customer self-service, and Ciboodle on the agent. This week, KANA is releasing its new version of KANA Enterprise, which brings self-service and agent support together in one platform. 

Workers waste inordinate amounts of time searching for files and even working on the wrong documents, a major headache for enterprises everywhere. Document collaboration has a new ally in Perforce Commons, a fine tuned version control system.

Not only does Salesforce Chatter run on more mobile devices than ever, its customer connection ability is now the company's main focus.

Recommendation systems have been popular for years in social networks, online booksellers and other sites. Now, Toronto-based Panorama Software has unveiled a new version of its Necto business intelligence (BI) solution that incorporates a recommendation engine to help drive discovery.

New technology moves into the enterprise slowly, and it's been no different for social software. Some companies are not ready to adopt social while others are cautiously optimistic, but even for those who are at the cutting edge, information still tends to become siloed, making it less useful and harder to find.

Now that the December 2012 Microsoft Dynamics CRM Online update has rolled out, more features are being added like iPad and Yammer integrations.

Question-and-answer for enterprise knowledge management vendor Quandora, has secured a seed investment from Kima Ventures to boost further platform development and accelerate its delivery roadmap. 

As pervasive as technology has become in people's daily lives, it should come as no surprise that nearly everything around us is available online. Outsourcing of many types of jobs has been a popular practice for 25 years, and now Lionbridge, a company known for providing testing and translation technology, has built a cloud based outsourcing platform.

During our inaugural public CMSWire Google+ Hangout session in December, we chatted with experts on how social business is challenging for large companies to implement, but also how it as been successful in limited cases.

IDC consulting has produced a cloud-based worker study for Microsoft, and the focus is on how new skill sets are still not prevalent enough in the workforce. More cloud-ready, if you will, workers are needed to fill many positions as businesses continue to shift to the cloud.

How prepared are you to thrive in your work environment? Are you able to access the information you want when you need it? According to a recent survey by Eccentex, many companies are failing to equip their employees with the tools they need to get work done efficiently. Whether it be mobile, cloud-based or business-critical systems, knowledge workers indicated that they don’t have adequate access to the necessary information needed to make informed decisions.

When Symon Garfield isn't working, he's working. Whether through his 20 part series "The Art of SharePoint Success" or his current pursuit of a Doctorate of Business Administration, knowledge management is never far from his mind. Symon took some time out of his busy schedule to answer a few of our questions.

It’s been a busy year in the information management space. With the year fast coming to a close we note a time of substantial change across the entire landscape which shows the increasing importance of social business, the lack-luster performance of the enterprise content management space and, like everywhere else, an increasingly speedy move to the cloud.

Of the things that we are most likely to recall from the past twelve months, dynamic case management (DCM) may not be one of them. But chances are you've dealt with the elements of DCM throughout the year.  You may have called it by another name -- like business process management, or adaptive case management, or maybe you know it as the mobile app you access to get work done. Regardless, we've learned a lot from dynamic case management. To help up put it in perspective, we turned to CEO of Eccentex, Glen Schrank.