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Luis Suarez News & Analysis

How the Client Experience Defines the New ROI of Social Business

I remember when things were just getting started with Enterprise 2.0, then Social Business, how we were all trying to prove the business value of social technologies and even our very existence as 2.0 practitioners in the workplace. Do you remember how tough it was to justify yours to senior management? How things have changed since then ....

Fast forward to 2014, and while the conversation around measuring the business value of Social Business persists and is perhaps more relevant, the focus and intent of the questions have shifted. There is no longer a need to justify it, but rather an opportunity to evaluate the maturity of different initiatives as you progress on the Social Business journey. No one can deny the impact of social technologies at the workplace anymore -- and that’s a good thing. We have finally moved on.

The Future of Collaboration Lies in Human Resources' Hands

The Future of Collaboration Lies in Human Resources' HandsHere we are, 2014 and still wondering what the future of collaboration is -- as if we didn't know already.

Despite all efforts to trump it or get rid of it altogether in favor of other noble concepts like cooperation, the hard truth is that collaboration has always been here. And it will continue to be here for many years to come. It's a human trait. It's our capability of getting work done together. Effectively.

Digital Workplace: Effective Social Business Tool Rollout

social business, Digital Workplace: Effective Social Business Tool Rollout

It’s a 24/7 year-round business world today. Really, was it ever not that way?

Now, though, in the digitized world, organizations that use social business tools effectively thrive, according to Luis Suarez, lead social business enabler in the Global CIO Office at IBM. 

CMSWire.com talked to Suarez for the second of our three-part series on the Remote Work World. Yesterday, we discussed trust, setting goals and creating boundaries for effective environments.

Mobile App of the Week: Searching on Your Tablet with Izik

In this week's Mobile App of the Week our focus is on the iPad version of Izik, a tablet search application.

Social Business in 2013: A Challenge, An Opportunity, A Commitment

As we approach the end of 2012, it's that time of the year where predictions kick in for the new year ahead of us, especially in the field of Social Business, hoping to set the stage of what's to come in the following months. But when reflecting on what we may have achieved in 2012, I decided to take a different approach: I am focusing on a challenge, an opportunity and a commitment for social networking in 2013 so we can finally realize the business transformation we've been waiting for and anticipating all along.

Social Task Management - When Social Business Got Down to Work

Social Business (at long last!) is getting down to some serious work, allowing knowledge workers to become more effective and productive at what they already do, that is, excel at their jobs.

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