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Magic Quadrant News & Analysis

Gartner Names Wise Choices for Workplace Social Software

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In the market for social software? Gartner included 17 vendors in this year’s Magic Quadrant for Social Software in the Workplace. 

Like all of the other Garter Magic Quadrants, it's quite difficult to make the list. And squeezing into the Leaders quadrant is especially challenging. In this case, only Microsoft, IBM, Jive, Salesforce and Tibco managed to earn a spot. 

However, Gartner points out that Challengers offer solutions that have a strong market presence, and adds that these vendors have the market position and resources to become Leaders down the line. VMWare, Atlassian and Sitrion earned spots in this quadrant.

6 Things to Consider Before Buying Enterprise Social Software

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The social software market is dynamic and growing. It's customer rather than vendor driven, and grew by 15 percent last year, according to Gartner’s recently published Magic Quadrant for Social Software in the Workplace.

In the past, customers were primarily concerned with product maturity and support. But now they're more focused on collaboration and social capabilities, and how both can be seamlessly embedded into daily operations.

The Future is Bright for the Mobile App Industry [Infographic]

Yesterday we shared Gartner's list of the top mobile application developers. The list ranks the providers Gartner feels are best at enabling IT developers to create mobile applications for customers, partners and employees.

But what, you may be wondering, does the future hold for mobile app development? Relax — we've got you covered. Or actually, our friends at the University of Alabama at Birmingham (UAB) Collat School of Business have you covered.

The team there just created an infographic that explains trends in mobile app development.

A Look at the Top of Gartner's Mobile App Development World

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Customers want mobile apps. And providers are answering.

Gartner has chosen the providers it feels are best at enabling IT developers to create mobile applications for customers, partners and employees. It announced them in its Magic Quadrant for Mobile Application Development Platforms released this month.

It tabbed SAP, IBM, Kony, Adobe, Appcelerator and Pegasystems as the leaders in the space, followed by "challengers" Salesforce and MicroStrategy.

The "niche players" field is large: Apple, Microsoft, Google, Oracle, DSI, Motorola Solutions, Embarcadero, Verivo Software and ClickSoftware. Gartner also named Xamarin, Terelik and Sencha as "visionaries."

Was Gartner's Social Software Smackdown a Lovefest?

Gartner hosted a “Social Software Smackdown” panel at its Catalyst Conference last month. After talking with its host, analyst Larry Cannell, it’s clear that the participants from Microsoft/Yammer, Salesforce/Chatter and Box don’t feel that they’re in a turf war, at least just yet.

That's true in spite of the fact that Gartner’s most recent Magic Quadrant for Social Software in the Workplace noted there’s little difference in the products these companies provide.

 “We are in the early stages of this market with a tremendous upside for enterprises and workers,” Cannell wrote in his takeaway notes.

Enterprise File Sync & Share Solutions: What's the Difference?

2014-29-August-Confusion.jpgHey IT Manager: if you don’t think your company has a file sync and share solution, you’re fooling yourself. By some estimates, over one third of your employees are using one as many as four times per day. And if protecting your company’s information is your responsibility that spells trouble. Because whether you want to admit it or not, you've lost control.

How Vendors Learn to Play the Gartner Game

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We've never mastered the art of the crystal ball here at CMSWire. So don't expect us to tell you who will ultimately prevail in the newly filed lawsuit that pits NetScout Systems against the Gartner Group.

NetScout, a Westford, Mass.-based computer performance management provider, filed the lawsuit last week over allegations of "corporate defamation" arising out of the business research practices of Stamford-based Gartner.

NetScout doesn't like being called a "challenger" rather than "leader" in one of Gartner's Magic Quadrant industry reports — especially because it thinks its ranking is based, in part, by its unwillingness to "pay to play."

Magical thinking? Maybe. But this isn't the first time Gartner has been sued by one of the vendors it ranks, and there's no reason to expect it will be the last.

Vendor Sues Gartner Over Magic Quadrant 'Pay to Play' Model

customer experience, Vendor Lawsuit: Gartner's Magic Quadrant Is 'Pay to Play' ModelA computer performance management provider seeks monetary damages in a lawsuit filed this week against Gartner Inc. after the IT research giant named the vendor a "challenger" and not a "leader" in one of its Magic Quadrant industry reports.

NetScout Systems, based in Westford, Mass., filed the lawsuit in Connecticut Superior Court Tuesday under the Connecticut Unfair Trade Practices Act for "corporate defamation arising out of Gartner’s information technology research business practices."

"Gartner is not independent, objective or unbiased," NetScout claimed in its lawsuit, "and its business model is extortionate by its very nature. Its substantial success is due to the worst kept secret in the IT industry: Gartner has a 'pay-to-play' business model that by its design rewards Gartner clients who spend substantial sums on its various services by ranking them favorably in its influential Magic Quadrant research reports and punishes technology companies that choose not to spend substantial sums on Gartner services." 

NetScout reported in its lawsuit it has not paid Gartner for consulting services in the past five years.

Here's Who Made Gartner's MQ for Business Analytics Services

The development of decision making and management capabilities across the enterprise has become critically important, largely because enterprises are transforming from process driven to information driven. However, there are so many different business analytics offerings that it is getting close to impossible for enterprises to pick a product that will cover all of their bases.

Enter the business analytics services providers. Even here, there are over a hundred such providers according to Gartner. To help enterprises decide on what business analytics (BA) service providers might work for them, it has published, for the first time, a Magic Quadrant for Business Analytics Services Providers.

7 Essential Skills for Great Marketers

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Marketers need technology skills — or at least a keen understanding of the technologies that make them better marketers.

“If you're not a digital native, you're not going to go far,” Jim Durbin, vice president of digital marketing at Plano, Texas-based Brandstorming.com told CMSWire. “Technology is already moving faster than any of us can adjust to, so if you can't use technology to make yourself more productive, you're no good to anyone.”

Bennet James Bayer, Global CMO and vice president of strategy for Huawei Carrier Software, also based in Plano, Texas, said technology skills are not the “end-all” for marketers.

But he noted that even someone as experienced as his wife, who managed $6 billion in brands for consumer food products during her career, would probably not be able to work at a junior level without a basic understanding of mobile, social, search and email marketing. 

“I don’t believe it is necessarily technology skills so much as an understanding of the related technologies, how and when to employ them,” Bayer said. “That has changed dramatically.”

Peeking into Sitecore, Coveo and Search

With Coveo's announcement this month of its launch of Coveo for Sitecore: Advanced Search Edition, it seems like a good time to poke around the search arena — and into Sitecore.

Gartner MQ For Workplace Social Software: Atlassian, NewsGator, Tibco, VMWare Challenge, Many Vendors Excluded

In our first look at this year’s Gartner Magic Quadrant for Social Software for the Workplace, we saw a market characterized by extreme volatility. It is also a market where differences between vendor's products are difficult to distinguish at a functional level. However, Gartner found four vendors strong enough to make it into the Leaders’ Quadrant, named four challengers and offered a long list of vendors that didn’t make the grade, including some surprising names.

Gartner MQ For Workplace Social Software: IBM, Jive, Microsoft, Salesforce Lead Volatile Market

Buyers are finding it increasingly difficult to distinguish one vendor's products from the products of other vendors in the social software market. According to Gartner's latest magic quadrant for social software, competition between vendors is no longer about product functionality, but about the vendors themselves.

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead, Microsoft, SAP Challenge

Customer Experience: Gartner Magic Quadrant CRM Customer Engagement CenterOur first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Leader’s Quadrant -- Oracle RightNow Cloud Services, Pegasystems and Salesforce -- appear to be bucking that trend.

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead Troubled Market

Even a brief look at Gartner’s Magic Quadrant for the CRM Customer Engagement Centers (CEC) shows that this is a technology space that is in trouble. Led by Oracle RightNow Cloud Services, Pegasystems and Salesforce, Gartner says that the established business applications for CEC are obsolete and restricted by inflexible configuration rules.

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