It’s not unusual for an analyst to describe Enterprise Content Management as a mature technology. Or even to go so far as to call it “boring,” as analyst Alan Pelz-Sharpe did a few years ago when he was employed by the Real Story Group.
And he meant it in a good way. For many years ECM systems were huge headaches that seldom delivered as promised and now, for the most part, they do. The basic requirements, as you’ll see as you read on, are practically a given.
But as new technologies emerge and the way people work changes, so must the solutions that ECM vendors deliver. While Social was brought into the mix a few years ago, the direction now is toward “content in context” which means that user experiences will be personalized according to individual needs. Gartner said that by 2017 as much half of all business content will be nontextual, which will necessitate that analytics be part of content management.
In addition Gartner sees the requirements of an ECM solution evolving from “the right information, to the right person, in the right format, at the right time, on the right devices" to include the context of a particular business process.
It’s worth noting too that the ECM market grew 8.6 percent in 2013 meaning that it is continuing to bring new value and win interest from new customers.