Magic Quadrants News & Articles

To see CRM as a market made up of one single type of technology would be a mistake. There are many different technologies in the CRM mix and the technology that is really driving growth, according to Gartner, is lead management.

There's a new Magic Quadrant Report out from Gartner that focuses on vendors providing one of the most critical tools in a company’s online toolkit -- CRM Web Customer Service Applications. 

How do the major vendors of master data management for customer data stack up? Taking a shot with its evaluation is Gartner and its newly released Magic Quadrant report on this field.

Customers are in charge now, so should more companies invest in their contact centers to help improve the front lines that keep those customers happy?

Gartner's Magic Quadrant reports are evaluations of leading vendors in various fields. Recently, the research firm released a Magic Quadrant for Global Digital Marketing Agencies, assessing 14 major digital marketing agencies. 

There have been a few notable announcements this week in the document management space. Office Web Apps 2013 is now available in SkyDrive, Gartner’s Magic Quadrant for ECM for 2012 has been released, and Nuxeo is holding its annual conference. In addition, Concept Searching has announced that its conceptClassifier for SharePoint is available for Office 365.

In our first look at Gartner’s Magic Quadrant for Enterprise Content Management 2012 we saw that mobile, cloud and composite apps are increasingly important in the Enterprise CMS space. Now we will take a look at those vendors that made it into the Leader’s Quadrant.

Despite all the changes across the information management industry, the management of content still remains a core goal. According to Gartner’s recently released Magic Quadrant for Enterprise Content Management (ECM), demand for Enterprise CMS continues to grow as enterprises struggle to feed business applications with appropriate content.

The Enterprise Governance, Risk and Compliance (EGRC) market has been evolving steadily since it emerged eight years ago. It has now matured to such a point that, according to Gartner’s recent Enterprise GRC Magic Quadrant, the key differentiators are the delivery of advanced risk management functionality. Running straightforward GRC components is no longer enough to make the cut.

Gartner has released its latest magic quadrant (MQ) for horizontal portals. The market continues to evolve as platforms gain new features that increasingly blur the boundaries between the portal market and other sectors like content and experience management. The portal market may be changing, but Gartner’s vendor categorizations are very similar to last year’s incarnation of the report.

Gamification software maker Badgeville today launched Badgeville for Jive, integrating game mechanics into the Jive Software social collaboration platform as a method to increase engagement and encourage adoption for those using the system on a daily basis.

Forget about the Magic Quadrant for Social CRM or the Magic Quadrant for Web Content Management. It's time to turn our attention inward and check out the best social software for your enterprise -- according to Gartner.