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Mediafunnel News & Analysis

Customizing Customer Service Across Social Media with MediaFunnel

Customizing Customer Service Across Social Media with MediaFunnel

Looking for best practices for how to deliver the best possible brand experience to customers and prospects in the social channel? Today is your lucky day. MediaFunnel, a social media management platform has released a set of innovative, customizable customer service quality assurance protocols designed to do just that.

NetBase Brings Social Engagement Tools to SAP's CRM Platform

NetBase.jpgSocial media moves at the speed of conversation, multiplied by zillions of users. To better act on all that chattering, NetBase is now offering engagement tools to resolve issues that its “sentiment analysis” has uncovered.

MediaFunnel Consolidates Social Media Marketing Activities

MediaFunnel Consolidates Social Media Marketing ActivitiesMediaFunnel, the “Team Tool for Social Media” previously known as TweetFunnel, has rebranded to reflect the company’s focus on providing a single interface from which businesses can manage all of their social media channels.  

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