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Mobile News & Analysis

Amazon Updates Fire OS to 3.1, Announces Cloud Streaming Games

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Kindle Fire users can update their tablets. Amazon is bringing a major refresh to the device's operating system that offers improved management of books, newspapers, magazines and apps.

Also added is Goodreads support, allowing users to find and discuss recommended books, plus second screen support for PlayStation consoles and Samsung TVs to bring video on the big screen.

But the most disruptive news from the giant today comes in the form of AppStream, a new service that allows intensive games or apps to play on any device. This, in time, could threaten premium hardware sales and games console launches.

Smartphone Users Frustrated with Customer Service, Report Claims

Consumers talk to companies through many channels — and they expect the company to know the details of their experiences with customer service, regardless of the channels involved. This expectation of “contextual customer service” is one of the findings in a new survey on customer service expectations for smartphone owners. 

Smartphone Users Frustrated with Customer Service, Report Claims

Consumers talk to companies through many channels — and they expect the company to know the details of their experiences with customer service, regardless of the channels involved. This expectation of “contextual customer service” is one of the findings in a new survey on customer service expectations for smartphone owners. 

Sony's PlayStation 4 Launch Signals a New Era of Connectivity

ds4_controller.jpgWhile new tablets and smartphones launch monthly, game consoles arrive once every six or so years. Does Sony's new PlayStation 4 still have a place in our more portable world?

Its midnight launch saw thousands of Americans heading home with a box full of raw processing power that will be sitting under millions of TVs this holiday season. But what does the future hold for Playstation 4 and rival Xbox One? 

One Dropbox for Business, Personal Accounts

Dropbox for Business Integrates Personal AccountsDigital workers are constantly discovering ways to run work apps on their own mobile devices. But Dropbox is addressing the reverse problem with its latest update.

Dropbox for Business accounts can now access personal accounts so people can access their own files next to the ones they use for work. Convenient — or two worlds colliding?

Apple Releases iOS 7.0.4 Update to Squash Bugs

Apple is pretty coy about its technical failings, leaving highly ambiguous terms in the update documentation. While it is not the only company that does this, you have to wonder why. Wouldn't it be helpful if companies just told users why they needed an update?

That issue aside, if you've been having issues with iOS 7, this new update could  solve them. While the software engineers are squashing those bugs, the hardware design teams are preparing for next year's models.

Mobile Device e-Discovery: Can Your iPhone Keep a Secret?

Information Management, Mobile Device e-Discovery: Can Your iPhone Keep a Secret?Your email is blowing up. Your phone is buzzing. You are not even done with your commute and you've already lined up two conference calls, a chat session and a cooperative exchange of Google Docs. You know you are forgetting something so you flip to your to-do list app, then your calendar, then back to your to-do list. And finally you remember that it’s in your reminder app. You want to throw your phone out of your car but you are also terrified of that thought because your phone is your office when you’re away from your desk.

IBM Buys Fiberlink to Secure BYOD Strategies

IBM is aggressively expanding its mobile management capabilities with the announcement last night that it is buying Fiberlink Communications. The acquisition will enable it offer clients the ability to develop secure Bring Your Own Device (BYOD) strategies through IBM’s MobileFirst applications.

Research Shows Android Wins Market Share, But Apple Gets the Money

Grand Central Terminal by Asa AaronsTwo heavyweights — International Data Corporation (IDC) and Gartner — just released quarterly statistics on smartphone shipments and market share.

The consensus: Android is running away with market share, now accounting for four out of five mobile phones sold worldwide. But Apple continues to rake in most of the money and Nokia is moving up in the rankings. What could change in 2014?

The App Marketplace has a Target on Its Back

Everyone claims the jury is in — and the app marketplace has won. But the browser and those who support it are fighting back with a vengeance. I saw a bunch of fun and interesting stuff at last month's Velocity conference in New York City. One semi-veiled theme kept coming up: The app marketplace has a target on its back.

For Multiple Devices, Alpha Anywhere Adds Responsive App Design

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With a world full of mobile device types and platforms, app developers may be forgiven their stress levels. To help bring those levels down a notch or two, this week Alpha Software is releasing the latest version of its Alpha Anywhere app development environment, which now has code-free wizards for building HTML5 mobile apps using responsive app design.

Out of Nowhere, the iPad Mini Retina Goes On Sale

iPadminiretina.pngRather than announce a release date and get iFans stoked, Apple sneakily updated its  online store overnight. Now available: its latest and likely most sought after mini tablet.

The starting-at-$399 iPad Mini Retina will sit alongside the iPad Air as two of this season's hot sellers, although there is even more competition than last year.

Russian Startup Launches All-in-One Mobile App Analytics Platform

With so many new and existing mobile apps to track, comprehensive app analytics is essential for developers and publishers. This week, a Moscow, Russia-based startup launched a free, all-in-one mobile analytics suite for reporting and marketing analysis. 

Pebble Skips On as Majors Stutter in the Smartwatch Battle

Thumbnail image for pebblewatchrange.jpgWhile Samsung and Sony make no noticeable impact on a nascent market with their smartwatch offerings, crowdsourced favorite Pebble continues to make headway. Boasting a new SDK and improved support for iOS 7, a major new update improves its utility as a filter for notifications arriving on your phone and adds features on the software side, including coming FourSquare support.

Thanksgiving Is the New Black (Friday), Adobe Predicts

Adobe Predicts Thanksgiving to be the New Black Friday within 5 YearsThanksgiving is about to be the new black, according to data from Adobe. Black Friday that is. Online holiday retail sales are growing faster on Thanksgiving Day than on either Black Friday or Cyber Monday — and Thanksgiving could surpass those big ticket shopping days within five years. So much for enjoying a family holiday ...

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