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Mobile News & Analysis

Moxie Updates Chat, Email, Knowledge Spaces

Moxie Updates Chat, Email + Knowledge Spaces
Moxie Software, a provider of customer service software, has updated parts of its Spaces technology. The changes provide customer service agents access to things like instant messaging file uploads, mobile support and even real time language translation.

The Future of Digital Marketing: 8 Trends

Customer Experience, The Future of Digital Marketing: 8 TrendsThe success of today's marketing organizations is largely driven by their adoption of digital technologies to transform the business. As a result, the CMO and CIO need to work hand in glove to ensure marketing is enabled with the IT tools and processes to further engage with customers in an increasingly connected world. Whether it is with mobile, cloud or social technologies, marketers must embrace digital if they want to be relevant to today's customers. But this can only be achieved by working closely with IT to fulfill the goals of the business.

Why Apple Needs Topsy in a $200 Million Way

Apple to Buy Social Analytics Company TopsyApple bought social analytics firm Topsy for more than $200 million, the Wall Street Journal reported yesterday.

Topsy is one of the few companies that has access to every tweet generated since 2006 and has the proven ability to analyze them all, both historically and in (near) real time, as they come in. While some see Topsy’s services primarily in the social realm, it’s also important to recognize its big data and analytical capabilities.

Smarter Than Siri: Yahoo Acquires SkyPhrase

If you’re anything like me, you want your mobile device to fetch exactly what you ask for without requiring much effort on your part at all. And though Siri and Google Voice Actions do pretty well when you give simple commands or ask simple questions like “What temperature is it?” or “Why is Tom Daley trending on Twitter?” they are less likely to be able to come up with a list of your beloved’s favorite restaurants from the conversations you’ve had via email.

#BlackFriday Tech Winners, #CyberMonday Deals

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As the focus shifts to digital sales on Cyber Monday, you may be wondering: What products scored wins on Black Friday?

Retailers are already seeing how shopping on mobiles and tablets is changing our buying behavior. Whatever your perspective, the results make for interesting reading as stores plan for future sales to drain us of yet more cash.

2014 Predictions: What Side of the Future Are You On?

Here’s two very different sayings about the future. The first makes the case for effective prediction as something like blunt force trauma:

Any useful idea about the future should appear to be ridiculous. -- Jim Dators

I always hope that the ideas I offer about the future will have that sort of cataclysmic, zen-enlightenment, lightning clap of emotive force, but the reality is that a lot of the future turns out to be a sequel to the echoing kabooms of the past. And so I find this seemingly circumscript but deeply enigmatic statement just as compelling:

The past is the new future.

Apple's #BlackFriday US Sale Offers Gift Cards with New iPads

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Apple's one-day Black Friday sale rolled out from midnight around the world, offering gift cards in most places instead of discounts on major items and accessories. Europe is a little luckier with discounts on the iPad Air and iPad Mini. Major retailers, meanwhile, continue to do all they can to attract customers with big deals — for the second consecutive day.

Apple Boosts iPhone 5S Production

iphone5s_300.jpgApple's production partners in Asia are stepping on the gas to get iPhone 5S models on the shelves by Black Friday.

Apple expects high demand for the device and related accessories — which could soar even higher during holiday sales.

With tablets likely to win most hearts this selling season, Apple has held off releasing numbers for the newest generations of iPads. Instead, it seems to be looking to its smartphone to increase revenues to a record high.

BlackBerry Pivots to Social Media with BBM Channels

bbmchannels.jpgBlackBerry has introduced an updated version of its messaging app that makes the service a social network — but Android and iOS users will have to wait for the new features.

Owners of BlackBerry 10 and Blackberry 7 devices can use BlackBerry Messenger Service (BBM) to join in social media chat across channels and interact with people, brands, celebrities and communities. In the near future, the feature will also be extended to Android and iPhone users.

With massive user growth of BBM, is this a threat to the likes of Facebook or will others just mimic it as we move to a more mobile social landscape?

How to Catch Customers #BlackFriday [Infographic]

Customer Experience, How to Catch Customers #BlackFriday [Infographic]You couldn't have made it through the past month without hearing one prediction after another about the importance of  mobile commerce this holiday season. And guess what? Everyone who emphasized that optimizing for mobile was an essential retail strategy was apparently right, according to early insight from IBM.

Microsoft, Apple Offer Discounts to Lure Customers #BlackFriday

Thumbnail image for holiday techBargain hunters are plotting their strategies to find the best pre-holiday deals, online and off. Two options to consider: the Apple and Microsoft stores.

Each one is offering potential savings of hundreds of dollars on the latest tablets, computers and software. The one-day Apple deals start at 12:01 a.m. PST on Black Friday in the United States, but Microsoft's sale is already up and running.

Join the Shift: Think Mobile-First for Customer Engagement

Customer Experience, Join the Shift: Think Mobile-FirstThere’s a hot debate right now about which device currently holds the “first screen” crown. Some argue it’s still TV, while others believe mobile is taking the reigns. Whether or not you agree that mobile is destined to supplant the television as the main screen for delivering and consuming content (and no matter what you believe, rest assured that TV -- and its value to brands -- isn’t going anywhere), there’s no doubt that mobile has become a highly sought-after screen for advertisers and audiences alike. So much so, that it’s increasingly at the center of entire campaign strategies.

Will PrimeSense Acquisition Bring 3D Sensors To Apple's 2014 Lineup?

Apple finally confirmed this weekend that it acquired PrimeSense, the Israeli company that developed the Kinect 3D motion sensor for Microsoft. So what does the deal mean in practical terms?

Having miniaturized its sensors, 3D gesture tech will likely end up in future iPhones and iPads. Expect future generations of these products to offer advanced depth perception and perhaps face and feature recognition, as well as a new range of gestures available without touching the device.

Xbox One Sells A Million, Microsoft Grapples with Social Media Backlash

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Microsoft's new Xbox One console has been branded as the ultimate games and entertainment machine.

The hard reality of those ambitious claims is now biting hard, as early buyers find poor gaming experiences, expensive in-game-content demands and issues with the TV and entertainment features. But Microsoft is handling the complaints well and trying to minimize disruption for users.

Buy Tech Products on Launch Day at Your Own Risk

xboxone_thumb.jpgToday's Microsoft Xbox launch comes with a required two-gigabyte update to access the most basic of the console's features. Owners are effectively left with an expensive lump of plastic and silicon without it.

Similar mandatory or essential updates were needed for Sony's PlayStation 4 and the Nintendo Wii U. Even Apple's latest iPhone 5S had a day-one bug fix update for iOS 7.

How long before day one updates become a horrific feature of all technology launches, with vendors shipping effectively useless products?  And what happens when that update fails?

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