Mybloglog News & Articles

Sadly, it may not be a very merry Christmas for the Yahoo! team. After dodging weeks of rumors, it's been confirmed that the company is eliminating a significant chunk of its staff, along with about a half dozen products. 

Social media are changing the way that businesses interact with the customers on a massive level. Not only have they changed the way of organizational interaction with customers, social media and social networks have brought new customer relationship management (CRM) opportunities, if done right.

While social media may be revolutionizing how businesses are able manage customer relationships. The problem is how to implement social media initiatives successfully in CRM on an enterprise level.