Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Nielsen News & Articles

Leveraging Social Media Marketing, Television to Enhance Customer Experience

When I say television, you say social media! Television! Social Media! It may seem odd, but according to NM Incite, a Nielsen/McKinsey company, television viewers are leveraging social media as a platform to talk about and engage with TV content.

Nielsen's Online Campaign Ratings Measures Users Across TV, Web and Facebook

Nielsen's Online Campaign Ratings Measures Users Across TV, Web and FacebookSoon you will be able to measure online display advertising using Facebook data and TV-style reporting. Nielsen, who knows a thing or two about ratings, is getting ready to release Nielsen Online Campaign Ratings, which is just finishing up a six-month trial.

A New Generation of iPads Gives Way to New Usability Study

According to Jakob Nielsen, iPad user interfaces have improved in the past year. Yet, there is still room for further advancement.

Symbian Still Leading Smartphone Market in APAC, but Android Expected to Overtake in 2011

In the US markets, Android has fast overtaken other smartphone operating systems in terms of market share. Symbian still leads the game in the Asia Pacific region (excluding Japan), but analysts expect the platform to cede the top spot to Android within the year.

Web Publishing Roll-Up: Online Advertisers Pursued, Stockbrokers Flashed by Technology

Web publishing roll-up tackles the crazy ups and downs of online advertising and the misunderstood nature of innovative technologies.

Nielsen: Ready or Not, Here Comes Enterprise 2.0

If we can trust Jakob Nielsen and his latest report studying social networking on intranets, then next year is going to be interesting.

Nielsen went straight to various companies -- from Sprint to IBM to Johnson & Johnson -- to see how they are dealing with the increasing expectation that Web 2.0 will drive Enterprise 2.0. The quick answer, they’re not.

Web Usability Improves but Remains Costly

Jakob Nielsen says that "websites are definitely easier to use now than they used to be." That's because in his recent survey of 24 websites, which analyzed users' task outcomes and compared it to data collected from the same sites five years earlier, results showed that web usability has improved.

Web Publishing Roll Up: Newspapers and Books Come Alive

It's been a week or two since our last round-up of all things web publishing, and it is with pride that we announce that newspapers are still alive.

Setting Records

Earlier this week, newspaper pros gathered in Las Vegas for the Newspaper Association of America's first annual mediaXchange conference. Data from Nielsen Online was presented to indicate that average monthly unique audience figures for newspaper Web sites grew by over 7.9 million in January to 74.8 million visitors -- an increase of 11.9 percent over the same period a year ago.

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Newspapers Report Record Increase in Online Users

Recently, a Nielsen Online report revealed that newspaper websites attracted a record number of unique visitors in the third quarter of 2008 — a 15.8 percent increase over the same period a year ago.

Newspaper website visitors generated an average of just over 3.5 billion page views per month throughout the quarter, an increase of 25.2 percent over the same period a year ago (2.8 billion page views). These figures are the highest for any quarter since NAA began tracking the data in 2004.

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