Nielsen Norman Group News & Articles

New technology moves into the enterprise slowly, and it's been no different for social software. Some companies are not ready to adopt social while others are cautiously optimistic, but even for those who are at the cutting edge, information still tends to become siloed, making it less useful and harder to find.

The Nielsen Norman Group has just announced its list of the 10 best intranets for 2013 and again, as in previous years, companies in the insurance vertical take three of the top spots followed by utilities, government, biotechnical and -- surprisingly -- the finance vertical only providing one.

As long as there’s been an Internet, the discussion between user experience and usability has been explored. Although they are conceptually linked, taken separately, they highlight different elements of the human-computer interaction.

Yet in these days of advanced user interfaces, from mobile devices to e-readers to tablets, has the line between user experience and usability blurred? And if so, what does it mean for web standards and design? We examine their distinctions, roles and implications in an effort to answer these questions.