Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Online Communities News & Articles

For Market Researchers, Social Technologies Play Bigger Role

In the 2011 GreenBook Research Industry Trends, many notable trends within the global market research industry have been revealed.

Tomoye Demos Beta of Communities 3.0 at Enterprise 2.0 Conference

Tomoye Demos Beta of Communities 3.0 at Enterprise 2.0 ConferenceTomoye (news, site) has a new version of their Community software available as a Public Beta starting today. Tomoye Community Software 3.0 is community and social networking application that can be deployed standalone or as an add-on for Microsoft SharePoint.

We gave you an overview of the current release of the community software back in November of last year. That version offered communities based on themes, expert classification, community metrics and a SharePoint powerpack.

The latest version, also being demonstrated at the Enterprise 2.0 conference in Boston for the next three days, includes the ability to show information and people based on being voted most helpful or most connected. Community members also have a say on what's displayed on the community home page through voting.

That's probably not all this new version of Tomoye can do, but unless you sign up for their public beta, you can't seem to find much more information.

We'll be digging that up and bringing it to you as soon as possible. Until then, check them out at the Enterprise 2.0 conference or sign up for that public beta to see for yourself.

Get the feeling this isn't the only social networking, community announcement coming this week? Yeah, neither do we... Stay tuned!

Monitoring Sentiment in Online Communities

neighborhoodamerica.jpg

Welcome to Neighborhood America.

Named the software industry’s “Best Social Networking Solution” for enterprises courtesy the CODiE Awards, Neighborhood America has announced a strategic partnership with Expert System, a leading semantic software provider. Together, the companies will offer a semantic method to monitor and analyze consumer sentiment online, as well as increase advertisement revenue through semantic content matching.

Salesforce.com’s New Release Spring 08 Focuses on Content Management

Salesforce.com Spring 08

Salesforce.com’s next version called Spring 08 is soon to be released and there are a massive number of additions and enhancements to the force.com platform and the SaaS applications.

Of interest to you may be their new focus on content management and collaboration capabilities – pushing the CRM solution into new territory. The two new SaaS applications are Salesforce Content and Salesforce Ideas.

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