Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Online Shopping News & Articles

Crowd Funding Grows, Commerce Trends Evolve in 2012

2012 will see further pushes in the way stores try to get us to buy stuff, but don't just be a passive consumer this year, expect appeals for you to fund or work on apps and games to become increasingly common.

Mobile Enterprise: Ready or Not, More Consumers Doing More From Smartphones

According to the Pew Internet Project, one third of American adults -- 35% -- own smartphones. Its report also found that 87% of smartphone owners gain access to the Internet or email on their handheld, including two-thirds (68%) who do so on a typical day. What does this mean for the mobile enterprise? We’re so glad you asked.

WEM: 'Tis the Season for the Customer Experience

‘Tis the season for engaging customers. But how do you create an experience that cultivates relationships when time is of the essence?

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