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Open Api News & Analysis

Decibel Launches Open API for 'Hybrid' Web Content Management System

London-based Decibel Technology is launching an Open Application Programming Interface (API) for its enterprise web content management system, that, according to the company, allows its proprietary CMS to be customized in ways that offer many benefits beyond open source.

New Frontiers in Collaborative Experience Management

As the end of the year approaches, people the world over naturally start thinking on the year that has passed and the year ahead. These thoughts typically center on the big changes of the past year and how they might portend to the year ahead. CMSWire is no different, as the theme for December is diving deep on how collaboration, information and customer experience management will change in 2012. As usual for me, I have a little bit of a different take than the rest of the pundits and as I'm not afraid to go out on a limb, I'm gonna tackle all three at once!

Clickatell Engages Customers with SMS; Secures Funding for Mobile Banking

clickatell_logo.jpgFrom making donations to launching alerts about local emergencies, text messaging has far exceeded its original purpose of communicating with friends. Yet, harnessing the power of SMS technologies is not always easy or affordable for small businesses that may want to communicate en masse with its constituencies. Until now. Clickatell, a South African-based online SMS mobile messaging gateway provider, has launched a US small business SMS messaging package aimed at providing an accessible way to interact with and help customers via simple text messages.

An Online Community Framework from a Cool Vendor

igloo_logo_2009.jpg It's going to be an interesting Web 2.0 conference in San Francisco next week. Among the announcements, you can expect to hear from IGLOO Software. At the conference they will be unveiling their new framework for building community solutions.

The new Online Community Platform has four primary components to it including:

  • Theme Manager: Control the brand of your community through layouts and design.
  • Global Configuration Panel: Turn applications on and off
  • Widget Manager: Drag and drop capability as well as create and configure custom built widgets
  • Open API's: Integration with other applications and solutions including CRM, ERP and cloud-based solutions such as Salesforce.com and Google Gadgets.

IGLOO is banking on their Open API's and widget based architecture to push their Online Community Platform to the forefront as it will enable organizations to get a community up and running quickly. Integration with key third party content and applications will also contribute to its ability to deliver. After all, it's clear that a community that operates in a silo does not add advantage to an organization.

"The new platform is all about flexibility and modular applications that enable interconnected networks of teams and individuals within an organization to work together more efficiently and effectively," says David Shak, VP of Platform Development for IGLOO Inc.

Want to see how easy their framework is to use? Watch this video or read the presentation.

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