Opentext News & Articles

Choosing an Enterprise Content Management platform is no easy task for today’s CIO, according to Mike Davis, senior analyst at Ovum and author of the company’s report “Decision Matrix: Selecting a Content Management Platform Vendor."

OpenText sits at the top of Gartner's list for Web Content Management and customer experience. The vendor took major strides in 2011 to ensure that its technology enables organizations to truly engage and support their customers. And it isn't done yet.

It's only a little over a month since OpenText launched its business process management strategy and already we’re starting to see some moves from the Business Process Solutions group. This week’s announcement sees OpenText adding a list of process and case management solutions to the Azure platform.

This week in the document management space, OpenText extends its offerings on the Azure platform, we find that document security is still an issue with SharePoint users, Box gets easier email management, Kofax extends its document capture abilities, Zylpha offers secure document transfer and SmartSoft offers OCR.

OpenText continues its push into the social business space with the release of its Web and Social Analytics application v2.0 that aims to give considerably more information on an enterprise’s clients than has been available to those enterprises to date.

If it's time for a change, we've got a shopping list of hot jobs in our spiffy little corner of the world. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week.  

In 2011, we saw the category of Customer Experience Management  (CXM) enter the scene. No longer was the web only about information sharing; we watched it explode to include an intricate set of social connections and mobile apps.

In 2012, we will likely see Customer Experience Management evolve into a deeper and more sophisticated engagement with any user engaging the riveting technology advancements in the online world of social, mobile or web apps.

Social media may have started out as a place for people to connect, converse and collaborate, but for the savvy marketer, it quickly evolved into an untapped treasure trove of potential customers.

For the enterprise, social media offers an even bigger opportunity in 2012 as it makes its way into productivity applications where users will desire the same friendly, accessible interface in their daily tasks. The experience for the savvy business user will look to social media as a common ground.

Why shouldn’t an employee’s training certifications be as easy to identify as their hobbies on Facebook? With advancements in gamification and leaderboards, healthy competition for stickers, badges and awards could find their way into the workplace.

2011 also saw the emergence of "B.Y.O.D" -- IT had to make a decision on which devices they would support. Just as social media is more than a marketing channel (it is becoming a way of life), mobile goes beyond the apps.

Marketers who dipped their toe into the mobile waters in 2011, will continue be able to take advantage of the "always on" customer in 2012. Mobile marketing has an opportunity to expand into value-add apps that prove both productive and engaging for all information seekers – on any screen, anytime, anywhere.

Companies like Emergency Medicine Physicians (EMP) have modified the user experience to provide one-click access to popular content across many different mobile devices. EMP measures the length of time each doctor spends on the site as an increase in productivity. Doctors can tailor their one pane of glass to include their favorite "apps" and the browser and mobile experience are transparent. EMP’s goal was to simplify for empowerment.

If this resonates with you, check out the EMP case study here.

2012 offers a multi-channel experience that engages each user to his or her fullest potential. Success in Customer Experience Management depends on the ability of the organization to place a sophisticated understanding of the customer at the heart of every business interaction.

Stay tuned here as the story evolves.

Information management in the enterprise has clearly been a matter of considerable concern over the past year. Even leaving aside SharePoint 2010 (which we will look at in another post), interest in it has been intense. Here is a list of subjects that appear to have hit the spot. There are dozens more that could be included, but these are the ones that caught our attention.

The end of another year in document management, and what a year it was. There really was something for everyone from SharePoint, to HP and Autonomy, from open source to enterprise CMS. Here are some of what we think are the highlights of the year. Undoubtedly you’ll have others, so let us know and maybe we can get a second list up and running in the New Year.

It's been a busy week in the GRC space with StoredIQ extending support to Office 365 and giving visibility across its elements, Symantec reporting that cyber attacks continue to increase, OpenText offering Auto-Classification to Records Management, and Virtual Code Solutions releasing its ShareArchiver solution.

Last month, in the wake of the Metastorm and Global 360 acquisitions, OpenText announced the creation of the Business Process Solution Group.

The Group gathers OpenText’s business process management offerings together as OpenText sets itself as a major contender in the BPM space. We talked to the Group’s CTO Steve Russell and asked him to outline the new Group’s strategy.

One of the biggest problems with records management is that if you don’t classify documents in a logical and consistent way, you might as well not have records management software. OpenText has taken the pain out of classification by introducing auto-classification that uses OpenText’s content analytics engine.

Thanksgiving weekend, and if you haven’t got enough to worry you, here are some of the noteworthy compliance and risk stories of this week, including the “Dirty Dozen” list of unprotected smartphones, and a OpenText Content Server crawler form DocsCorp to help you find documents. Also this week LiveOffice archives your cloud documents, while the Schwab Corp. has bought Compliance 11.

While things have been changing in the world of web content management, it seems the key vendors who led the charge last year, still do according to Gartner's latest magic quadrant for web content management. But there are a few new faces to look at, so let's review.

OpenText announced it has set up a separate business unit for its BPM acquisitions, and the release of a document-sharing product. Mindjet has released a SharePoint connector, Quadrant has announced a partnership and Kofax Capture picks up a document management award. Meanwhile, DocuLex gets health certification for document management.