HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Opentext News & Analysis

Did Forrester Get Its Digital Experience Wave Right?

customer experience, Did Forrester Get Its Digital Experience Wave Right?

If it hasn't sunk in yet for digital experience providers, let's remind them: Forrester sees no leaders in digital experience delivery platforms.

The results came from the research giant's first Forrester Wave for Digital Experience Delivery Platforms. So why no leader? 

CMSWire asked Forrester Wave authors Stephen Powers, vice president and research director, and analysts Anjali Yakkundi and Mark Grannan.

Forrester Wave: No Leaders in Digital Experience Delivery

customer experience, Forrester Wave: No Leaders in Digital Experience DeliveryWho's driving the digital experience train today?

No one, says Forrester.

In its first Forrester Wave for Digital Experience Delivery Platforms, released today, analysts said no vendor offers a truly "end-to-end solution."

"Overall completeness and adoption" in this space is "middling," according to analysts.

Unified platforms are "more myth than reality," they wrote in the Wave.

Despite no leader, Forrester did cite Adobe and hybris (SAP) as "pioneers" that offer the most complete options while IBM and Sitecore "aren't far behind."

In a 'Troubled' WCM Sector, Analysts See 3 Innovators

2014-03-July-ThreeHorses.jpg

Fireworks may explode in the night sky as the US celebrates the Fourth of July weekend, but things are much quieter in the web content management market.

The frenetic pace of nine-figure WCM acquisitions of the past four years ended before Christmas, and the once-deep river of venture capital funding for fledgling players ran dry long ago.

Market shifts and technology trends -- the somewhat surprising strength of mobile, the stampede to Software-as-a-Service (SaaS), a growing infatuation with digital marketing -- were missed by many players, leaving the field "fragmented" and "troubled," according to fresh research by Matt Mullen and Alan Pelz-Sharpe at 451 Research.

OpenText, SAP Extend Integrated ECM Solutions

It’s clear companies want in on the SAP HANA platform.

Adobe announced integration in March. Microsoft and SAP HANA announced integration this month

Now, OpenText is expanding its offerings on the in-memory database management system whose longer name is "SAP High-Performance Analytic Appliance.” 

The Waterloo, Ontario-based enterprise information management provider is expanding its integrated SAP offerings by running its SAP Archiving on the SAP HANA platform, including support for SAP HANA Enterprise Cloud service deployments. 

Customers in the SAP Extended Enterprise Content Management by OpenText solution will also gain access to Tempo Box, an enterprise caliber file sync and share solution.

These 8 Vendors Lead the ECM Market

Even though the enterprise content management (ECM) market is a mature one, vendors still struggle to meet rapidly changing business and worker needs. The rise of mobility, demands for easy collaboration and the push to provide better customer experiences are all emerging as market drivers.

Enterprises, meanwhile, continue to look to ECM to put content into the applications where it is most needed. According to new data from Nucleus Research, this is pushing vendors to develop strategies that are based around simplification and integration, wider user adoption as well as mobile and sharing capabilities.

OpenText Expands, More Companies Offer Salesforce Integration

document-management-roll-up.jpg

It’s been a busy few weeks in the document management space. OpenText announced it will be doubling its workforce in Canada in the next seven years and Perceptive released Content 7.

For those using Salesforce.com, SpringCM and Steelbrick have teamed up to provide sales lifecycle management, while Oris4 is connecting SharePoint and Salesforce.com. We also took a look at managing metadata in SharePoint.

OpenText Unveils New Process Management Suite

OpenText Process Suite.jpg

Two things really stand out about OpenText’s Process Suite. The first is that it reduces deployment times for business process management (BPM) and case automation technology to as little as three months from 18 months. Secondly, it continues the ongoing roll-out of OpenText’s Project Red Oxygen.

The new Process Suite, which has just been made available, provides organizations with a way of simplifying the building of new processes around business-critical applications like enterprise content management or customer engagement software.

OpenText Wants to Help Customers Connect with New Experience Suite

opentext1.jpg

Most businesses seem to understand it's important to create a consistent, multichannel digital presence — at least if the goal is to attract and retain customers. But that's easier said than done.

As the folks at OpenText explain, "The challenge is to extract value from managed content, optimize and personalize that content delivery and bridge the chaotic interactive world with the secure data repositories that reside behind the firewall." And don't forget to deliver these compelling and engaging experiences while adhering to all your established information governance policies and standards, OK?

No wonder why so many customer experience objectives fall flat — and why companies like OpenText are creating new solutions for delivering relevant, interactive experiences on screens of all sizes.

OpenText SharePoint Services Release Unites ERP, ECM #SPC14

OpenText SharePoint Services Release Unites ERP, ECM #SPC2014SharePoint Conference 2014 kicked off this morning and the vendors are wasting no time announcing new releases. OpenText started the ball rolling with the release of OpenText Microsoft SharePoint Services (SPS) for Extended ECM for SAP Solutions. The combined solution brings together the worlds of Enterprise Content Management (ECM) and Enterprise Resource Planning (ERP).

OpenText Bets on Asia Pacific with Aussie Data Center

Sydney.jpg

Competition in the cloud computing market is intense everywhere — and Asia Pacific is one of the most hotly contested markets for cloud vendors. OpenText has just entered that market with the announcement that it's opening its first data center in Australia. 

Webinar Recap: Social Makes Document Sharing 'White Hot'

Thumbnail image for Thumbnail image for OpenText-Webinar.jpg

Rob Koplowitz remembers it well: that time a decade ago when document management was considered a "non-sexy technology." Thanks to the new emphasis on social business, those days are behind us now.

"Over the course of the last eight years I've been with Forrester, we've seen that completely slip on its head," said Koplowitz, a vice president and principal analyst for the technology research house. "Everything has changed so dramatically."

Koplowitz reviewed the reasons for that change on Feb. 19 in a webinar that also featured Marci Maddox, senior director for product marketing and customer experience management at OpenText.

OpenText Jumps on Open Data Bandwagon #ODD2014

open data

OpenText is not in the habit of giving away money. Neither is the Canadian government. However, in recent weeks, each has given $3 million to the newly formed Open Data Institute in Canada.

But open data is not a Canadian initiative, it is a global movement that is creeping into businesses everywhere — and the focus of an International Open Data Day tomorrow.

OpenText Evolves Biz Management with Tempo Upgrade

OpenText tempo.jpg

OpenText is redesigning the way business information management is done with a number of new upgrades to its OpenText Tempo product line. The upgrades also offers practical examples of how its Project Red Oxygen will work.

The upgrades, announced this week, are intended to provide users a way to increase business productivity through secure social collaboration. OpenText is changing Tempo — essentially a collaboration application — into something that covers all the bases of enterprise collaboration, including enterprise file synchronization and sharing.

With $1B Acquisition, OpenText Swimming for Big B2B Integration Fish

Food chain.jpg

We now know OpenText’s Information Exchange portfolio was beefed up when it bought GXS for $1 billion this month. But how much better did it get? Who is OpenText going after — and where are they now in this space?

First things first — this is a serious acquisition for the now 8,200-employee Waterloo, Ontario-based enterprise information management software provider. Its investment into GXS represents about a third of the total price for nearly 50 previous acquisitions during the past 20 years.  

The move is so significant, one industry analyst said, that she now puts OpenText ahead of IBM and TIBCO, two of its major competitors in the B2B integration services space. TIBCO offers “B2B Next,” and IBM has "Sterling B2B Integrator."

"OpenText’s Information Exchange portfolio was somewhat limited in its capabilities, so this acquisition will greatly increase its capabilities, putting it ahead of IBM and TIBCO," Sue Clarke, senior analyst at Ovum Research, told CMSWire.

OpenText Buys GXS Cloud Integration Technology in $1 Billion Deal

OpenText Buys GXS Cloud Integration Technology in $1 Billion DealIn its first salvo in the information management space this year, OpenText has closed the deal to buy GXS for $1.065 billion. The acquisition will give OpenText cutting edge business-to-business cloud integration technology, which will compliment the investments OpenText has made in cloud computing in recent years.

Displaying 1-15 of 396 results

< Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 Next >