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Opentext News & Analysis

Sunny Days: Hyatt Credits OpenText Cloud for 'World Class' Intranet

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Mike Cohen remembers the early days of the Hyatt Hotels "internal portal" about 10 years ago.

Sometimes he tries to forget them.

The hotel chain's director of communications systems recalled a small internal portal that grew into a company-wide collection of HTML pages.

And you needed to work with an IT administrator to produce content.

"It lacked the ability to search for information and didn't give people the ability to share content or collaborate with other individuals," Cohen said during a CMSWire webinar last week.

So, Hyatt went to work.

The result? A better intranet at the Chicago-based hotel chain — and a 500 percent increase in intranet use among its 75,000-employees over the last five years.

The improved intranet today is powered by Waterloo, Ontario-based provider OpenText's cloud infrastructure. Hyatt partnered with OpenText a couple years ago because of its upgrade help, licensing model, content management experience and 24/7 support Hyatt needed as intranet use increased.

OpenText Takes Its Digital First Message to Paris #OTInnovate

OpenText has been beating the Digital First drum pretty loudly in North America. And this week it finally brought the message to France.

It didn't have any particular reason to beat the drum it in Paris, apart from it being a mighty fine city. It was just the latest stop on its Innovation Tour.

OpenText Automates Contract Process Management

OpenText announced the release of a new contract management solution. It will enable enterprises to automate the entire contract process and related tasks by pulling together a number of technologies from OpenText’s enterprise information management portfolio.

The new product offers contract process management — for the smallest and simplest contract to the most complex contracts for global organizations.

The release comes at an opportune time for legal departments, which we reported last week are struggling with even the simplest document management tasks.

In a statement OpenText noted that its new Contract Center solution offers automation and management of processes from the very first contact through authoring, negotiation, execution, renewal and retention.

OpenText Digs into Analytics with B2B Network Integration

OpenText will be focusing a lot on analytics in the next few months, according to recent comments company Mark Barrenechea made in connection with the Actuate acquisition.

Last night, the Waterloo, Ontario-based software company lived up to that promise by announcing that it was adding analytics to its B2B integration network, Trading Grid. According to a statement from OpenText, the new analytics are for companies that are looking for deeper insight into their business processes and the ability to tweak those process with data rather than guesswork.

8 Companies Leading ECM Into 2015

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The enterprise content management (ECM) market looks set to change again. According to new research form Boston-based Nucleus Research, enterprises are taking to the idea of storing content on external servers.

ECM vendors have moved into agile mode and are now focusing on the development and simplification of their systems as well as automation and integration of new capabilities to generate value propositions for customers.

OpenText Acquires IGC

Enterprise information management (EIM) provider OpenText deepened its relationship with a longtime partner today by acquiring Informative Graphics Corporation (IGC).

The buy is intended to strengthen the OpenText platform by providing what the OpenText CEO calls "secure access to content on any device on any browser."

"At the other end of the spectrum," OpenText CEO Mark Barrenechea blogged today, "are complex 2-D and 3-D design documents that need to be viewed in the browser in order to annotate and collaborate on documents. IGC gives OpenText a significant advantage in addressing this need with best-in-class solutions for viewing, annotation, redaction and publishing that cover the complete spectrum of use cases."

OpenText Buys Actuate: Beginning of a New Era for ECM?

When content management was introduced in the 1980s, it was cutting-edge, even bleeding edge and promised to transform the ways in which we work and do business. Getting “the right information, to the right people at the right time” was its promise. Much of that its promise has been realized, at least in terms of what we thought of as “information.”

But the world, back then, wasn’t digitized the way it is today. Data was far more static and when we heard “tsunami,” we thought of a dangerous wave of water rather than a wave of information that held the potential for tremendous opportunity. How times have changed.

And for content management vendors, today’s world of big data, small data and analytics opens the door for transformation. By harnessing their existing offerings and leveraging 3rd platform tools, enterprises will be able to engage with their customers and employees in more valuable ways — whether they ‘re pushing the right offerings to customers more intelligently, learning more about which products and services to put to market, becoming alert to customer problems before they become big problems and working more intelligently and more collaboratively with employees and business partners.

A Sneak Peek Into Information Governance's Future

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Information governance is slowly moving beyond its traditional image as a center of risks and costs as it evolves into a technology practice that delivers added value for companies.

That was one of the themes yesterday in a CMSWire Webinar, "Real Customer Successes: Business Transformation with Information Governance." The speakers were Barclay T. Blair, executive director and founder of the Information Governance Initiative (IGI), and Stephen Ludlow, the director of product marketing at OpenText who leads that company's e-discovery and information governance (IG) practice.

The core of the presentation was a preview of a benchmarking study by IGI that is based on interviews with 30 information governance managers.  You can watch the full webinar by clicking here or at the end of this story. The full IGI study is scheduled to be released in January.

News Bites: Launches and Platforms, Releases and Integrations

The latest in accessing, managing, joining, designing, rewarding, capturing, attributing, digitizing and widgeting from the City of Love and the Old Line State, La-La Land, Puritan City, the Fourth City, Shaky Town, the Five Boroughs and the dirtiest little town west of the Mississippi, the 'Loo and Watch City.

Lessons We Learned at Enterprise World 2014 #OTEW2014

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Four days ago, they cavorted at the Wizarding World of Harry Potter at University Studios in Orlando, Fla.

Today, they are probably in front of their computers, logged into their OpenText Enterprise Content Management (ECM) system, managing, storing, archiving, finding and tracking enterprise information.

Goodbye Harry Potter Hogwarts Express. Hello Harry the IT guy.

It's a cruel dichotomy. We know. 

We learned after attending last week's OpenText's annual Enterprise World conference at the Walt Disney Swan and Dolphin Resort. 

And it wasn't the only thing we learned.

OpenText Reveals Cloud Data 'Bill of Rights' #OTEW2014

ORLANDO, Fla. -- When they return to work Monday morning, the 2,000 or so attendees of the OpenText Enterprise World 2014 conference at the Walt Disney Swan and Dolphin Resort will operate under what their Enterprise Content Management (ECM) provider calls a cloud data "bill of rights."

OpenText Targets Compliant Office 365 Cloud Shift #OTEW2014

ORLANDO, Fla. -- OpenText and Microsoft are friends. They're also competitors.

They are definitely friends when it comes to the relationship between Office 365 and OpenText's Content Server, the foundational repository and information governance layer for OpenText's Enterprise Content Management (ECM) suite. 

The friendship continued this week at Enterprise World 2014 here at the Walt Disney Swan and Dolphin Resort. The 8,200-employee Waterloo, Ontario, ECM provider announced the availability of OpenText Application Governance & Archiving (AGA) 10.7 for Microsoft SharePoint and Microsoft SharePoint Services.

It's all about helping the transition into the cloud -- moving from on-premises instances of Microsoft SharePoint to Microsoft Office 365 in the cloud. Enterprises will also be able to maintain core information governance and compliance processes and integrate content from other enterprise applications such as SAP and Oracle EBS, according to OpenText officials.

OpenText: Ditch the Competition for Our EIM Suites #OTEW2014

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ORLANDO, Fla. -- OpenText pulled no punches in the official opening session of its Enterprise World 2014 conference this morning at the Walt Disney Swan and Dolphin Resort here.

It's enticing potential customers to ditch competing products and adopt its own enterprise information management (EIM) suites.

Guess Where Kevin Cochrane Popped Up?

Just a year ago, Kevin Cochrane was a keynote speaker at OpenText Enterprise World 2013. This week, at OpenText's 2014 conference in Orlando, Fla., Cochrane is nowhere near the stage.

His days as CMO of the Canadian enterprise information management provider — which followed several years as vice president of enterprise marketing at Adobe — are behind him.

Cochrane left OpenText in July.

In September, he was named CMO at Mindjet, a project-based collaboration software company. He remained in that position less than two months. 

Cochrane no longer maintains any references to Mindjet on his LinkedIn profile. Instead, he states that he is a member of the board of both the Digital Clarity Group (DCG) and Jahia.

He also notes that he is CMO of San Mateo, Calif.-based Agari, a Cisco-spawned company that develops data-driven security solutions powering real time cyberthreat detection prevention for global companies and their customers. 

OpenText Reimagines Information Management #OTEW2014

There’s a gap in the kinds information management solutions available to businesses today. On one side there are the heavy-hitting, feature-filled Enterprise Content Management (ECM) solutions that highly regulated life sciences, energy and financial industries require.

On the other side, there are Enterprise File Sync and Share (EFSS) solutions that typically store content on public clouds. And then there’s Box, which is busily adding social and collaboration features to its EFSS service.

But until today there hasn’t been a vendor that provides a business information management service that sits on a private cloud and offers secure social and collaboration features, without any involvement from IT at all. That’s right, end users can buy OpenText’s new enterprise-grade Information Management solution, OpenText Core, with a credit card and get busy.

“It’s designed for the digital first world. It’s very intuitive, requires no learning and is focused on the business,” said Lubor Ptacek, vice president of strategic marketing, at OpenText.

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