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Oracle News & Analysis

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

Oracle is attempting to enable more proactive customer service by integrating the Oracle RightNow Chat Cloud Service with the Oracle Engagement Engine Cloud Service as part of its new Oracle RightNow CX Cloud Service release.

In 2013 I Wish ...


BYOD becomes the norm in most companies as they embrace new ways to work and new mobile devices. Companies focus on making employees productive no matter where they are.

Companies move further and further away from the "stack," whether that's Microsoft, Oracle or Salesforce, and become more comfortable choosing best of breed technologies for their needs, including HR, CRM, ERP, Finance, Content Management and Collaboration. Open standards allows for easy integration. -- Whitney Bouck, General Manager, Box Enterprise at Box


No More Free Google Apps for Businesses

Bad news for many -- Google has killed off its free Apps suite for businesses, but luckily those that already have accounts set up are in the clear.

Oracle Research Shows Worker Talent Often Hidden from Companies

Companies use business intelligence to analyze key data on their hard assets, but why don't they do a better job of looking at the data they have on the people that work for them? Oracle surveyed 400 companies in UK, France, Germany and Australia to find out. 

Oracle Bets on Knowledge Management with Revamped Oracle Knowledge 8.5

Information continues to grow more important for gaining a competitive advantage, but managing it isn't getting any easier. The challenge is making some organizations take another look at knowledge management platforms. Oracle wants to ensure it will be at the top of mind when they start looking by making some significant updates to its Oracle Knowledge platform.

Oracle Acquires Instantis For Cloud-Based Portfolio Project Management

Oracle has entered into an agreement to acquire Instantis, a project portfolio management (PPM) technology vendor. Instantis offers both on-premises and cloud-based versions of its PPM solutions.

4 Personalization Techniques for Improving Average Order Values and Conversions

Most people agree that recommendations are a great way to engage customers and to guide them through their shopping journey, but did you know that retailers experience higher average order values (AOV) by around 12 percent and conversion rate increases in the neighborhood of 17 percent when consumers use product recommendations?

Use Social CRM to Optimize Customer Experiences

How can companies use internal tools, like customer relationship management and performance management systems to improve the way customer service is delivered?

Fostering Innovation Means Listening to Feedback & Learning From Failure

The Economist Intelligence Unit has a new report out that says don't be afraid to fail -- great innovation can come of it.

Apple Selling A Million New iPads Per Day

 applelogo.pngContinuing to dominate the tablet market, Apple has announced sales of three million new iPads over the three days launch. That's double the sales of the previous iPad launch, but with two models to choose from, which was more popular? 

Q4 Planning: Top CXM, EIM, SocBiz Conferences & Events (31-Oct-12)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the full calendar here.)

Webinar: Web Engagement for the Mobile Era (on-demand)
To achieve optimal customer engagement, you need to focus on Web Engagement for the mobile channel now more than ever before.

> Watch the Webinar Now

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Apple Announces a Storm of Executive Changes

Apple is determined not to allow the year to end quietly. On heels of its iPad Mini and iPad 4 announcements, the company has announced big changes in its executive leadership. Will the changes be enough to keep Apple on top post Steve Jobs?

Display Ads Still Favored Over Facebook Ads When it Comes to Mobile

Facebook may eventually help to reinvigorate the mobile ad game, but for now at least, ad sellers are still favoring display ads by a wide margin, according to a study by ad vendor PaperG.

Enliken Helps You Control Your Privacy, Tells You Who is Selling Your Data to Advertisers

Enliken - Data To The People.pngEarlier this month we told you about PrivacyFix, a browser extension that helps put the user in control of their own online privacy. Recently, we learned about another app that not only lets you control your privacy but shows you the data that is being sold to advertisers about you and evaluate its value.

Empathy: The Web Professional's Greatest Skill

The trend towards greater and greater customer empowerment requires a deeper and deeper understanding of customer needs.

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