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Oracle News & Analysis

Gartner: Microsoft, Oracle, Salesforce Dominate Customer Service Contact MQ

Earlier in the week, we took a look at Gartner’s Magic Quadrant for Customer Service Contact Centers and found that business applications for the customer service and support (CSS) were obsolete in many cases. Today we will take a look at the companies that made it into the Leaders Quadrant.

Oracle WebCenter Sites Release Simplifies Online Customer Experience

Oracle Offers Targeted Web Experience Management With WebCenter Sites Release Yesterday, in the first part of our look at Gartner’s Magic Quadrant Customer Service Contact vendors, we saw many are struggling to understand Social CRM. Among the vendors that were pushing it forward was Oracle, with products like WebCenter, for which it has released the lastest version of WebCenter Sites.

Gartner: Customer Service Contact Vendors Struggling With Meaning of Social CRM

The release this week of Gartner’s Magic Quadrant for CRM Customer Service Contact Centers, which ties in with this month's theme at CMSWire of mobile CRM. In this report, though, Gartner finds a market that is conflicted and fragmented, developing slowly and where business applications for the customer service and support (CSS) function are largely obsolete.

TEAM, Integro, EntropySoft Build Email Management for Oracle WebCenter #C12LV

TEAM, Integro, EntropySoft Build Email Management for Oracle WebCenter Here’s another announcement form Collaborate 2012 that, while not earth-shattering, is still interesting -- and useful. Oracle and TEAM, a systems integration vendor and specialist in Oracle WebCenter, have announced that it has released an email manager for Oracle. With it, Oracle users will be able to manage their email through Oracle’s WebCenter Content Records.

GRC Roll-up: Oracle Upgrades JD Edwards ERP, Government Offered Compliant Cloud

This week is Oracle Collaborate 12 and, needless to say, there are a number of interesting news items form it, not least of which are general upgrades to JD Edwards, including its compliance offerings and reporting abilities. Q Software has also announced upgraded reporting for JD Edwards, while elsewhere Aruvio upgrades its GRC platform.

Oracle Upgrades User Productivity Kit; HP, Oracle and the Sun Deal

Oracle Upgrades User Productivity Kit; HP, Oracle and the Sun Deal You got nothing, if you don’t have content. No number of business applications are going to help you do you business if there’s nothing for them to work on. Oracle, which has a vested interested in companies using business applications, have upgraded its productivity kit to make content creation easier.

IBM's Analytics, Cloud Computing, Smarter Cites Perform, But Europe Drags in Q1

If you were to look at the business pages of any major newspaper in the past couple of days, you’d swear IT was in meltdown. The reactions to the Q1 figures for both IBM and Intel have pushed stock markets down. However, while the stockholders might not be getting what they want -- no tears shed here -- the IT areas that we know, love and like have all performed despite difficult times in Europe.

How Much Would You Pay For A Fan? #SMAS12

When any given business attempts to determine their social media strategy, they must first consider their goals. One would assume that they have already done their research and determined that investing in social is worthwhile -- but maybe that's a can of worms. Let's just assume it is.

Business Intelligence Applications Dominate Oracle OpenWorld #oowjp

logo-oracle.gif At Oracle OpenWorld in Japan, Oracle announced new BI applications certified on Oracle Exalytics and supported on iPad and iPhone devices, a new release of the Oracle Enterprise Performance Management System, and the general availability of Oracle Endeca Information Discovery.

IBM Upgrades DB2, InfoSphere Warehouse to v10 for Better Big Data Analytics

IBM continues to pursue its Big Data ambitions, this time with an upgrade to its flagship DB2 to v10 along with InfoSphere Warehouse 10 that integrates with Big Data systems and compresses data into tighter spaces.

Accellion Launches KiteDrive, Secure Enterprise to the Cloud, With 2GB Free

Palo Alto, Calif.-based Accellion Inc. has announced "Kitedrive," a mobile file sharing technology meant to warm the heart of any IT professional dealing with the BYOD (bring your own device) phenomenon, which answers both the security and file sharing flexibility challenges of cloud-based mobile computing.

Bring Your Own Data Retention Policy: Recommendations for Employees

As we enter a new Bring Your Own Device era, the line between personal and corporate data is becoming more blurred. With more consumers becoming more proactive about protecting their information across social media and mobile devices and becoming more in tune to how their information is being protected (or not), we at CMSWire were curious how consumers' own data retention behaviors are affecting how companies manage data.

Gartner's Business Intelligence Magic Quadrant Dominated by Acquisitions, Specialty Vendors

Earlier this week we saw that increasing enterprise demands for different kinds of business intelligence is stretching vendors to come up with software that will keep business users happy. The result is a software space that is currently characterized by innovation and change, according to Gartner’s recent Magic Quadrant for Business Intelligence 2012.

Gartner: Business Intelligence Vendors Challenged to Meet Enterprise Needs

Despite difficult economic times, the business intelligence (BI) market continues to grow. According to Gartner’s recently published Magic Quadrant for BI, while the market will grow at a compound rate of 8.1% annually until 2015, because the number of different things that enterprises are looking for BI solutions to do is also growing, vendors are struggling.

Choosing an Enterprise CMS: Ovum Names Market Challengers, Followers

My previous post discussed the three ECM vendors (EMC, IBM and OpenText) that Ovum named as Market Leaders in its report: “Decision Matrix: Selecting a Content Management Application Vendor.” With this article, we'll take a look at the vendors named Market Challengers and Followers.

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