Oracle News & Analysis
| Monday Sep 16, 2013
Customer engagement centers, contact centers, call centers. Whatever your organization calls them, there are requirements for a successful one. According to Gartner’s Magic Quadrant for customer engagement centers these include customer service and support problem management, trouble ticketing, knowledge solutions, content management, advanced desktop search, decision support based on real-time analytics, engagement possibilities through social media and support for the mobile customer, among many others.
| Friday Sep 13, 2013
Sure you may have 3,400 friends on Facebook. But are you having 3,400 beers every weekend with each one of them? Probably not.
My goodness, do we ever hope not.
It’s the same set of challenges for companies creating a social media presence. Simply attracting fans is one thing, but engaging them and determining your true brand influencers and those who interact with your brand are the real goals here.
| Thursday Sep 12, 2013
Oracle is moving its Eloqua AppCloud marketing automation system to an open marketing community site called Topliners, and it allows marketers access to apps, but also the ability to track, share and discuss them.
| Thursday Sep 5, 2013
Companies hire people to work, not to be social. That’s just one of the problems social business tools face despite the fact the US$ 2 billion industry is still growing at a decent clip, a 451 Research report found.
| Wednesday Sep 4, 2013
Oracle has just announced the release of its Government Cloud to give government users access to what Oracle describes as mission critical applications. However, the real benefit here is the agility it offers, not to mention the foothold it gives it in the battle for government contracts.
| Tuesday Aug 27, 2013
There's the Social Network. There's Jobs. While Mark Zuckerberg and Steve Jobs have been the focus of recent Hollywood films, there are a host of popular tech CEOs whose stories are just as compelling. Though they may not be headed to the silver screen anytime soon, that's no reason why we can't help cast them, should their bio pic get the green light. And no, Ben Affleck is not included.
| Monday Aug 19, 2013
Oracle has announced it intends to release an added component to Oracle BI Mobile, a tool called BI Mobile App Designer for allowing lines of business to create their own analytics apps.
| Wednesday Aug 14, 2013
Oracle has released updates to its WebCenter suite including search and video enhancements to WebCenter Sites, and other minor tweaks to its Content and Portal offerings as well.
| Monday Aug 5, 2013
Gartner didn't add or drop too many names from the 2013 MQ for Web Content Management, especially at the top. Adobe, SDL, Sitecore, Oracle, HP and OpenText all stayed in the Leaders quadrant, with IBM and Microsoft sitting in the Challengers' spot.
| Friday Jul 26, 2013
Yesterday, in our first look at Gartner’s Magic Quadrant for Sales Force Automation (SFA), we saw that there is growing interest, and use, of SaaS deployments. This is coupled with an ongoing discussion about the best mobile strategies and what SFA applications fit in with what kinds of business. Let's now take a look at who made the leaders quadrant and why.
| Thursday Jul 25, 2013
If the majority of the US$ 4.7 billion spent on Sales Force Automation (SFA) software last year was mainly spent on sales applications, the market was characterized by the continued move to SaaS models by enterprises looking for economy and agility. Mobility also played a part, as those working directly with enterprise clients looked for smartphone and tablet support.
| Tuesday Jul 23, 2013
Our first look at Gartner’s Magic Quadrant for CRM Customer Engagement Centers (CEM) showed a market littered with obsolete business applications. However, the three vendors in the Leader’s Quadrant -- Oracle RightNow Cloud Services, Pegasystems and Salesforce -- appear to be bucking that trend.
| Tuesday Jul 16, 2013
Even a brief look at Gartner’s Magic Quadrant for the CRM Customer Engagement Centers (CEC) shows that this is a technology space that is in trouble. Led by Oracle RightNow Cloud Services, Pegasystems and Salesforce, Gartner says that the established business applications for CEC are obsolete and restricted by inflexible configuration rules.
| Tuesday Jul 9, 2013
June 2013 will go down as a pivotal moment in computing history. Not because any paradigm-shifting technology was introduced (though Hadoop’s new operating system is pretty impressive) but because the way vendors now play the game has fundamentally shifted.
| Friday Jul 5, 2013
In the past, Oracle CEO and founder Larry Ellison has dismissed cloud computing’s ability to deliver on its promises. This week, the technology giant released version 12c of its flagship database product, which it described as “the first database designed for the cloud."