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Oracle News & Analysis

Oracle Customer Experience Strategy Aligns Social with Cloud #oow13

Oracle Customer Experience Strategy Aligns Social with Cloud #oow13Oracle's social, cloud and customer experience strategies have gained a bit more clarity this week at OpenWorld 2013, and what those parts of Oracle's business all have in common is they are imparting themselves on all other parts of the company.

Oracle OpenWorld 2013 Day 1 Highlights #oow13

Oracle OpenWorld 2013 Day 1 Highlights #oow13Oracle CEO Larry Ellison launched the OpenWorld 2013 conference by announcing updates to the company’s combined hardware and software database systems, but there was much more going on at day one of the annual event.

Oracle Upgrades HR Cloud To Battle IBM, Salesforce, Workday #oow13

Oracle’s cloud business was always going to be one of the key points of interest at this year’s Oracle OpenWorld. Sure enough, there has been a lot of talk around the cloud and cloud products. Among yesterday’s noteworthy announcements were upgrades to both Oracle Human Capital Management Cloud (HCM) and Oracle Talent Management Cloud (TMC).

Oracle OpenWorld Customer Experience Keynote #oow13

Oracle's yearly OpenWorld conference is an orgy of Oracle related product pitches and partner and customer focused panels, and the customer experience keynote was no different in 2013.Oracle's yearly OpenWorld conference is an orgy of Oracle related product pitches and partner and customer focused panels, and the customer experience keynote was no different in 2013,

Oracle OpenWorld Big Data Analytics Keynote #oow13

Oracle OpenWold 2013 is underway, and though many in attendance would no doubt like to skip out this afternoon to check out the Americas Cup race, thousands showed up for Oracle President Mark Hurd's big data keynote.

Gartner MQ For Horizontal Portals: IBM, Microsoft, Oracle Lead + 8 Emerging Trends

A quick look back at Gartner’s Magic Quadrant for Horizontal Portals over the past two years compared with this year’s Magic Quadrant seems to point to a stagnant market. However, while IBM, Liferay ,Microsoft, Oracle and SAP still dominate the Leaders’ Quadrant, there are subtle shifts in emphasis across the entire Magic Quadrant that are being precipitated by customer demand for more agile and cloud-based portals. 

Oracle Social Business Report: Success Comes Back to Measurable ROI

Does your organization get support from the top for social business initiatives -- or not?

inContact's Newest Release for Customer Service Engagement is Personal

Customer engagement centers, contact centers, call centers. Whatever your organization calls them, there are requirements for a successful one. According to Gartner’s Magic Quadrant for customer engagement centers these include customer service and support problem management, trouble ticketing, knowledge solutions, content management, advanced desktop search, decision support based on real-time analytics, engagement possibilities through social media and support for the mobile customer, among many others.

Social Media Campaigns: Lots to 'Like' About True Fan Engagement #SMWA

Sure you may have 3,400 friends on Facebook. But are you having 3,400 beers every weekend with each one of them? Probably not.

My goodness, do we ever hope not.

It’s the same set of challenges for companies creating a social media presence. Simply attracting fans is one thing, but engaging them and determining your true brand influencers and those who interact with your brand are the real goals here. 

Oracle Eloqua AppCloud Moves to Open Marketing Community Topliners

Oracle Eloqua AppCloud Moves to Open Marketing Community ToplinersOracle is moving its Eloqua AppCloud marketing automation system to an open marketing community site called Topliners, and it allows marketers access to apps, but also the ability to track, share and discuss them.

Social Business Yet to Prove its Worth, Report Finds

Social Business Yet to Prove its Worth, Report Finds

Companies hire people to work, not to be social. That’s just one of the problems social business tools face despite the fact the US$ 2 billion industry is still growing at a decent clip, a 451 Research report found.

Battle For Government Contracts Heats Up as Oracle Releases Government Cloud

Oracle Government Cloud.jpgOracle has just announced the release of its Government Cloud to give government users access to what Oracle describes as mission critical applications. However, the real benefit here is the agility it offers, not to mention the foothold it gives it in the battle for government contracts.

10 Tech CEOs We'd Like to See In Movies

There's the Social Network. There's Jobs. While Mark Zuckerberg and Steve Jobs have been the focus of recent Hollywood films, there are a host of popular tech CEOs whose stories are just as compelling. Though they may not be headed to the silver screen anytime soon, that's no reason why we can't help cast them, should their bio pic get the green light. And no, Ben Affleck is not included. 

Oracle Releases Mobile BI App Designer

Oracle Releases Mobile BI App DesignerOracle has announced it intends to release an added component to Oracle BI Mobile, a tool called BI Mobile App Designer for allowing lines of business to create their own analytics apps.

Oracle Releases WebCenter Sites with Search, Video Updates

Oracle Releases WebCenter Sites with Search, Video UpdatesOracle has released updates to its WebCenter suite including search and video enhancements to WebCenter Sites, and other minor tweaks to its Content and Portal offerings as well.

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