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Oracle News & Analysis

Oracle's Hurd Says More Cloud Services in H1, Sun has Paid For Itself

In the past it has often been difficult to get information out of Oracle. In fact, it was often the case that enterprises outside of the US knew more about what was happening at Oracle than those within, as executives toured the globe for the launch of one product or another. However, Mark Hurd, President of Oracle, has said he will remedy that by giving regular press briefings. The first one held last night focused on the cloud, Oracle’s business vision for the cloud, and that old chestnut from yesteryear, Sun.

[24/7] Brings Predictive Analytics to Live Chat Support

Live chat is becoming an increasingly important part of the customer support experience. But in many cases, the service customers receive via live chat is siloed from service they get via other channels and not targeted to their specific needs.

You Don't Work for One of the Top 100 Companies

It's Friday, we've got a list, let's do this. Fortune magazine dropped its list of the 100 best places to work, and since none of us work at these companies, let's pick the list apart to see how terrible it is, or not, to work for these companies. 

New Oracle Survey Says Customer Service Still Key to Retail

Despite an industry emphasis on delivering a broad “customer experience,” personalization and the use of emerging sales channels like social, providing good customer service is still the most important driver of retail success. This is the main finding of Oracle's new survey -- The Evolution of Experience Retailing.

Forrester Wave: Big Data Predictive Analytics Market Led By IBM, SAS; New Entrants Compete

The first real look at Big Data analytics of the year comes in the shape of a new Forrester Wave report. The space may still be dominated by IBM and SAS but it appears that 2013 is going to be a year with some serious competition with a substantial number of strong performers jostling for a place in the Leaders category.

SAP Business Suite Available on HANA In-Memory Database

Business Suite, SAP's comprehensive enterprise transaction application, has been made generally available on the HANA in-memory database, a move that brings truly real time business very close to reality.

Gartner's Report on MDM of Customer Data Solutions, IBM, Informatica, Oracle Lead

How do the major vendors of master data management for customer data stack up? Taking a shot with its evaluation is Gartner and its newly released Magic Quadrant report on this field.

Oracle Updates Retail Category Management Product

Customer Experience Management vendor, Oracle, has released a new version of its Oracle Retail Category Management product, which includes updates to its data integration, planning and insight to drive store performance features.

Infusionsoft Nets Big Investment for Small Business Marketing Automation

Infusionsoft, a marketing automation vendor, has announced it raised US $54 million from investment firm Goldman Sachs. The company will use the cash to continue focusing on small businesses with up to 25 employees.

A Look Back at Content Management 2012

Need to add more websites to your growing company or just testing out a few systems to make a short list of new Web CMS candidates? We've gathered up a few highlights from the past year to help nail down a few contenders.

Oracle Buys Eloqua, Cloud Based Marketing Automation Company, for $871 Million

One of the biggest names in IT, Oracle, has announced it plans to purchase Eloqua, a cloud based Marketing Automation provider that had been positioning itself as a revenue performance management company.

Oracle Strengthens Big Data Support With New Releases

In an effort to better support organizations trying to get a grip on Big Data, Oracle is releasing several new versions of hardware and software applications.

Acquisition Action 2012: Microsoft Gobbles Up Yammer, Facebook Snaps-up Instagram

Economically, we still haven’t left the Great Recession behind. It’s everywhere; in every enterprise balance sheet, in every merger and acquisition, in R&D departments on both sides of the Atlantic. That said, it hasn’t really dampened enthusiasm for buy-outs and there were many this year across the entire IT spectrum.

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

Oracle is attempting to enable more proactive customer service by integrating the Oracle RightNow Chat Cloud Service with the Oracle Engagement Engine Cloud Service as part of its new Oracle RightNow CX Cloud Service release.

In 2013 I Wish ...

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BYOD becomes the norm in most companies as they embrace new ways to work and new mobile devices. Companies focus on making employees productive no matter where they are.

Companies move further and further away from the "stack," whether that's Microsoft, Oracle or Salesforce, and become more comfortable choosing best of breed technologies for their needs, including HR, CRM, ERP, Finance, Content Management and Collaboration. Open standards allows for easy integration. -- Whitney Bouck, General Manager, Box Enterprise at Box

 

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