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Records Management News & Analysis

This Week: Why Customer Communities Work & What's Driving Employee Engagement

What Makes Customer Communities Tick
What makes people join? Why do they stick around? Check out these customer communities insights. And watch the replay of our recent Google #CXMHangout on Customer Communities -- it's not to be missed!

Social Business: Then and Now
Deb Lavoy has been a prolific writer on the topic of Enterprise 2.0. In 2010 she talked about how social media was changing Enterprise 2.0. This week she goes further looking at the real drivers of employee engagement.

He Said, She Said: Records Management in SharePoint?
Joe Shepley says you can't do records management in SharePoint. Mimi Dionne fiercely disagrees. Read her take on the SharePoint/Records Management debate.

Tweet Jam: Customer Communities
Join CMSWire on April 24th 10am PDT, 1pm EDT, 1700 GMT for our #CXMChat Tweet Jam. The topic -- Building successful customer communities. Read the Tweet Jam questions and see the experts who will be tweeting. Mark your calendars!

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Say It Ain't So, Joe: You Can't Do Records Management in SharePoint

A sober response to a sensational post.

How to Develop and Implement Your Discovery Readiness Program

It all starts with a “discovery program framework” -- which is just a glorified checklist. But it’s proven to be one heck of a useful checklist for those organizations who are addressing litigation readiness, compliance and e-Discovery.

This Week: Got a Social Business Strategy? + 5 Signs Your Community is Healthy

Plan Your Social Business
We talk about it, businesses strive for it, but we've a long way to go before "social business" becomes just "business". And while we're here, take a minute to consider the "problem" with social according to Symon Garfield.

Is Your Community Successful?
Here are 5 signs your customer community is working, and 3 community adoption issues you might need to work through to achieve success. 

Managing Your Records the Right Way
Most organizations aren't doing records management right. Take a look at one journey through a records management implementation to gain some insights and best practices.

CXMChat Tweet Jam
With our Google Hangout successfully completed (watch the #CXMHangout video replay), we'd like to switch your attention to our upcoming April 24th Tweet Jam. The topic -- Building successful customer communities. Stay tuned for more details.

Learn the Secrets of Marketing Automation Success
Attract new customers, nuture relationships and convert more leads into sales. See how smart marketing automation can drive results.
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SharePoint or No, Organizations Need to Rethink Approach to Records Management

In the last post, I called it like I seen it: SharePoint out of the box can’t do records management. 2007, 2010, 2013 -- none of ‘em left to their own devices are worth much when it comes to automating the retention and (more importantly) disposition of your records according to the retention schedule.

You Can't Do Records Management in SharePoint

Let’s start this admittedly provocative post with a question: Anybody out there actually doing records management in SharePoint?

Adobe EchoSign Research Confirms Paperless Office Is A Myth, But Businesses Prefer Digital [INFOGRAPGIC]

Last week, new research from AIIM showed that despite everything, the paperless office is further away that it ever was. Research just published by Adobe today confirms this, even if the majority of managers questioned in that survey do not like paper in their business processes.

Document Mgt Roll-up: Paperless Office Still a Pipe Dream, Zoho Integrates Email, CRM

It may have been a holiday weekend in some places, but it was still busy in the document management space. This week we took a look at the paperless office and records management, Accusoft upgraded Content Connect to v7, AvePoint improved governance in SharePoint online, while Zoho integrated new email capabilities with its CRM app.

AIIM Research Shows Shortcomings in Records Management, Risk, Information Governance Practices

The paperless office appears further away than ever before. According to recent research from AIIM we are using more paper records than ever before, there are still significant problems capturing and storing information for records and, even worse, senior management is sticking its head in the sand and ignoring the inherent risks in these practices.

AvePoint Releases DocAve 6 Service Pack 2 to Aid in SharePoint 2013 Migration

SharePoint governance and infrastructure management technology provider AvePoint is releasing DocAve 6 Service Pack (SP) 2. This latest version of AvePoint’s enterprise-class management platform for SharePoint governance includes expanded SharePoint 2013 and Office 365 support.

Miles Ahead in the Roadmap of an Electronic Records Management Implementation

By the second month of your electronic records management (ERM) implementation, the project plan has been curtailed several times. It happens regardless of your industry or the company you work for. Despite the beauty, simplicity and elegance of your critical path, one or more surprises will suddenly appear.

January is Records Statistics Month

Now that the holidays are over and the gifts budget is spent, does the world seem less burnished and a little darker? It shouldn’t, information professionals, because we know January is really the most wonderful time of the year.

OpenText On Windows 8, New Tempo Box, eDOCS DM Mobile Apps

We’re heading into earnings territory at the end of the month, and we’re expecting a good show from OpenText again. We only mention this because OpenText has a habit of introducing something tasty before earnings release. This time is no exception with the announcement that OpenText Tempo Box and OpenText eDOCS DM are available for Windows 8.

An Electronic Records Management Implementation Journal: Month Two

Your electronic records management project is planned down to the last detail. In month two, it's time to distribute the message throughout your organization that this implementation needn't be a huge strain on the organization’s resources.

In 2013 I Wish ...

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For records and information managers (all of us) to collaborate. I would also like to see more mentoring from the older generation. -- Mimi Dionne, Owner, Mimi Dionne Consulting

 

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