Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Research News & Articles

Adoption Slows In Mobile, Social Networking

Those that have kept up-to-date with the technology headlines know that we are being treated to a trifecta of mobile phone gadgetry that our grandparents likely never dreamed possible. There are also plenty of new and impressive consumer electronics products on the rise. So with times of such technological progress in full swing, why is newly released research pointing towards less adoption of these devices and the services available on them?

Using Social Media to Enhance your Sales Effort

Aberdeen Report: Social Media and Sales 2.0

So it is true. We, as consumers, may know more about the competitive landscape for a product we want than the companies that sell that product. And all because we spend a lot of our time on the Internet using a little known thing called social networking.

Alas, it appears that product vendors may have caught on to our evaluation methods because they, too, are now starting to use social media technologies to improve knowledge management and, as a result, their sales figures.

Enterprise CMS Market to Grow Considerably by 2012

Research and Markets, a research group that tracks the Enterprise CMS industry, has released a report that predicts the Enterprise CMS and Document and Records Management (DRM) markets will see drastic growth in the coming years, with sales numbers more than doubling from US$ 1.6 billion now to US $3.5 billion in 2012.

Are You Managing Your Global Content Properly?

Gilbane Report on Multilingual Communications for Enterprises

Gilbane has released a report that any organization catering to the global community needs to have a look at. It’s entitled Multilingual Communications as a Business Imperative: Why Companies Need to Optimize the Global Content Value Chain — don’t be swayed by the less-than-captivating and very long title. It’s chock full of qualitative research on how global businesses are creating, managing and publishing multilingual content. The short answer is that they’re not.

Social Networking in the Office - Are We Really Ready?

Trampoline Systems survey on social networking readiness

When we wrote about the Trampoline research on social networking we were a little bit skeptical about the results that were being given. With 88% of respondents saying they were ready to implement social networking in their organization, the number seemed a bit high. And of course we questioned a survey that comes directly from a social networking company.

Recently we had an opportunity to discuss the findings a little more with Rebecca Kemp of Trampoline Systems.

Digital Media Trends Puts Pressure on Newspapers

Digital Media Affecting Newspaper Industry

At a recent meeting of the World Association of Newspapers, one of the topics of conversation included the results of the second annual World Digital Media Trends report, which revealed that digital platforms of newspapers are growing at a double-digit rate worldwide, as the world increasingly goes on line.

Media Should Seek Web Users' Consent

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We Web users are an interesting bunch. Inclined to support a bloggers’ code of conduct while becoming more ruthless and selfish online — it’s easy to understand why it’s hard to figure out exactly what we want.

Case in point, a recent survey by the Press Complaints Commission (PCC), an independent British organization which deals with complaints from members of the public about the editorial content of newspapers and magazines, indicated that almost 80 percent of social networking site users would be more careful about the details they put online if they knew the media might use them.

Top 10 Disruptive Technologies According to Gartner

Gartner  predicts mashups and social software big in next 5 years

Gartner’s Emerging Trends and Technologies Roadshow is happening right now and they are espousing their views on the 10 most disruptive technologies they believe will shape the IT landscape over the next five years. No surprise that social computing and mashups make the list. But did they forget something?

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HOW Design: Designer's Guide to Research

HOW design conference

It’s often necessary to validate most business decisions, but never has proof been as demanding as it is with design. Design is still construed as a very arbitrary, hippy-dippy discipline and nothing gets the goat of a designer more than having to explain time and again that there are indeed standards for design.

Enter the Designer’s Guide to Research, courtesy of the HOW Design Conference presented by power couple, Jenn and Ken Visocky O’Grady, founders of Enspace, a creative think tank that works to enhance collaboration and communication among designers, writers and marketers, alike.

User-Generated Info Considered Crucial to IT Purchasing Decisions

The above claim is gleaned from Wave II of the IT Social Media Index put together by, go figure, ITtoolbox (an IT-oriented social networking site) and PJA Advertising + Marketing.

Read a quick synopsis of what they’ve got to say before calling BS.

coComment Shoots for Common Man in v2.0

We’ve done a lot of talking about the democratic benefits of the ‘net. Because it’s so easy to become a web publisher, everybody’s got a soapbox, right?

But what can web two-dot-oh do for opinionated people who don’t blog and have no intention to start?

coComment may answer that question.

CMS Watch Releases ECM Suites Report

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Last Tuesday the fellas at CMS Watch released the ECM Suites Report, a comprehensive tool for helping enterprise teams make informed decisions about what kind of helpful technology is out yonder.

With data derived from 30 ECM vendors across five continents, the results yield information both surprising — and, well, less so.

Evans Data Divulges IT Bullishness on SOA Adoption

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The recent Corporate Development Issues Survey, courtesy of the steadfast dataphiles at Evans Data Corp, reports bullish attitudes toward SOAs, or service-oriented architecture.

Displaying 16-28 of 28 results

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