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Sap News & Analysis

Gartner MQ: CRM Customer Engagement Center - Oracle, Pegasystems, Salesforce Lead Troubled Market

Even a brief look at Gartner’s Magic Quadrant for the CRM Customer Engagement Centers (CEC) shows that this is a technology space that is in trouble. Led by Oracle RightNow Cloud Services, Pegasystems and Salesforce, Gartner says that the established business applications for CEC are obsolete and restricted by inflexible configuration rules.

The Enterprise Just Got Smarter: SAP & GIS Giant Esri Team To Deliver New Value

SAP partners with Esri for GIS Business SmartsIf a picture is worth a thousand words how about a map? Or better yet, a map that has rich analytic, sentiment and transactional data attached to vital points on it?

Mobile Impacts Customer Loyalty More than Transactions

What is the impact of mobile on your bottom line? According to a new survey from EPiServer, the biggest return on mobile today is from increased customer loyalty and personalization, rather than mobile transactions.

Oracle To Unveil Microsoft, Salesforce, NetSuite Partnerships As Revenues Stagnate

Oracle, earning, microsoft, salesforce Quarterly figures and earnings calls are never dull with Oracle. While Q4 figures announced last night were unexceptional and showed Oracle’s revenues flat and stagnant, it was Larry Ellison’s reaction that set pulses racing. The response to current stagnation is new cloud partnerships with Microsoft, Salesforce and NetSuite.

Data Warehouse = Relic? What Cloudera, Microsoft, Pivotal, SAP, Teradata, WANdisco Have to Say

When there’s disruption in an industry, bold statements are made. And in an era of Big Data, we seem to be hearing them all the time.

Business Intelligence Software Sales Hit Black Ice As New Players Threaten To Shatter Market

At the end of last week Gartner published two different statements that contain all kinds of interesting facts and figures that together show that sales figures for  business intelligence (BI) applications have taken a dramatic nose-dive. The market, it says, is being hit by the triple whammy of poor economic conditions, enterprise confusion over analytics and big data, and signs of market fragmentation caused by new entrants with funky new offerings.

Gartner Campaign Management MQ: SAP Challenges, Sitecore, ExactTarget, Adobe Impress

If the Leader’s Quadrant in Gartner’s Multichannel Campaign Management Magic Quadrant (MCCM) is unchanged since last year, there are still some very impressive offerings in the other quadrants.

SAP Partners with MindTouch for End to End Customer Service

More customer experience management news from SAP today, this time in the shape of a new partnership with social customer service provider MindTouch as its customer analysis technology will be used to complement SAP’s existing SAP Cloud for Service and SAP Cloud for Social Engagement. 

SAP Buys hybris to Deliver Cutting Edge Customer Experience, E-Commerce

sap acquires e-commerce platform vendor hybris to expand customer experience platform

Enterprise application mega-vendor SAP has just pushed further into the customer experience management space with the announcement that it is buying Swiss-based e-commerce platform vendor hybris for an undisclosed sum.

IBM Speeds SmartCloud Data Analysis with BLU Acceleration

More big data goodness on the IBM SmartCloud. This time, the result is an increase in the speed of reporting and analytics as well as the availability of SAP’s in-memory database the SAP High Performance Analytics Appliance (SAP HANA), and at the core of the announcement, its new BLU Acceleration technology.

Hey Larry, Look What SAP HANA Can Do Now #SAPPHIRENOW

SAPPHIRE_NOW_Orlando_2013Larry Ellison must have woken up mighty early this morning (like 5 am PT) to hear what SAP Chairman Hasso Plattner was going to say about SAP HANA, which is being called “the fastest in memory database of all time.” 

HP Denies Trying to Offload Autonomy on SAP

After months of accusation and counter accusation there is finally some move on the HP-Autonomy legal contest with a complaint being officially filed. However, the story took another twist this week as SAP claims that HP tried to off-load Autonomy on it. SAP, it seems, politely refused.

SAP Launches HANA Enterprise Cloud, Integrates OpenText ECM Suite with SAP Business Suite

Just in time for its Sapphire Now conference this week, SAP has released a deluge of product and partnership updates including the debut of HANA Enterprise Cloud and HANA powered OpenText for SAP Solutions.

IBM Offers MessageSight As Cornerstone Of Mobile 'Internet of Things' [Infographic]

IBM’s Smart Planet strategy has been a work in progress for the past five years. This week, it adds another piece to it in the shape of MessageSight, which IBM describes as a cornerstone of the whole Smart strategy.

SAP: 'Internet of Things' is Future of Information Management, Smart Cities [Infographic]

If you've ever wondered where information management and related IT fields are going, or where all the different strands will come together, new research by SAP may have the answer -- Machine to Machine (M2M) technologies across a vastly expanded internet are the next step in information and data management. 

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