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This Week: Communities Are Key for Customer Experience Strategies

As we wrap up this month's focus on Customer Experience Management (CXM), we leave you with some great insights on bridging the gap between Content, Community and Commerce:

We also took at look at a Customer Experience Maturity Model and 3 Ways Content can help improve the online customer experience.

The final results of our poll: What is your top customer experience priority today? are in and it looks like developing customer and users communities is the primary focus. Check out the full results.

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IDC Webinar: How to Future Proof Your Web CMS

Join IDC analyst Melissa Webster as she looks at how Web CMS platform openness and integration friendliness can significantly effect the lifespan of your CMS (November 9th)
> Click here for Free registration

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Bitrix Web CMS 11.0 Adds Cloud Storage, Social Search

Bitrix Site Manager v.11.0 is out with new tools that transform it well beyond CMS website creation, into a full fledged Cloud-based web services development platform, with support for the top web storage destinations including Google Storage, Amazon S3, Windows Azure Storage and OpenStack.

EntropySoft Connects SharePoint Web Parts, Search to Tons of Enterprise CMS

They talked about it at the SharePoint Conference in Anaheim earlier this month, but now it's actually available: EntropySoft Content Hub 5.2 -- and it comes with some nice SharePoint integration.

Attendees at Lucene EuroCon Learn Open Source Search Is Not All Sunshine and Rainbows #eurocon

Today was the second and final day of Lucid Imagination’s annual Lucene love fest, Apache Lucene EuroCon, in Barcelona, Spain. The information exchange, networking and new ideas continued to flow in sessions, halls and over the free wine at lunch.

Software Companies Find Lucene/Solr based LucidWorks Attractive #eurocon

Open source adoption is rising in the enterprise. However, lack of commercial support and enterprise capabilities like monitoring still holds back some IT organizations. Companies like Lucid Imagination offer a middle ground, and it seems to be working.

Big Data a Big Deal at Lucid's Apache Lucene EuroCon #eurocon

While most of North America was fast asleep, Lucid Imagination kicked-off the first sessions its annual European conference, Apache Lucence EuroCon. Hundreds of attendees have converged in Barcelona, Spain to learn from Solr experts, compare notes with peers and maybe find a little fun outside of the search conference hours.

Oracle Acquires Endeca, Adds to Business Intelligence Portfolio

Today Oracle announced that it has entered into an agreement to buy Endeca, a privately held company that provides unstructured data management, web commerce, and business intelligence (BI) solutions. 

Nuxeo Cloud: Enterprise CMS in the Cloud From Development to Production

nuxeo2011.jpgOpen-source enterprise CMS platform provider Nuxeo is enhancing its cloud offerings. The company announced the release of its cloud-based enterprise CMS product that allows customers to go from development and configuration through production in the cloud.

Bit.ly Adds Reputation Monitoring & Social Search

Bit.ly Adds Reputation Monitoring & Social SearchThe team behind Bit.ly, a popular link shortener, has been diligently working on turning its giant collection of link data into valuable offerings. Yesterday, it announced the beta launch of two of them: a search platform and reputation monitoring service specifically for "viral" content.

Designing Digital Services for Knowledge Workers: Good Enough is not Good Enough

While the workforce is increasingly occupied with knowledge work, it is not seen nearly as business critical as production or service delivery. For this reason, many knowledge workers have had to put up with poorly designed enterprise digital services. Executives and decision-makers must learn that “good enough” is just not good enough when it comes to designing digital services for enterprise use.

Google+ Gets Real-Time, Hashtags for Search

Having just had Google+ inadvertently slated in public by one of its own, Google's developers are still pushing out new features to the fledgling social service while Larry Page discussed it at length in a Google call.

Marketing the Benefits of Enterprise Search & Search Vendor Products

For the last few months I have been working on a project for the Institute for Prospective Technological Studies (an agency of the European Commission) to prepare a techno-economic assessment of the enterprise search industry and market in Europe. I’m not in a position to disclose the outcomes of the project, but in the course of the research I did examine how organizations went about selecting an enterprise search solution, and looked at the websites of around 60 vendors. At the same time I was working on an intranet strategy project for a European company with over 40,000 employees world-wide and no enterprise search capability! In this column I’ve summarized some of my conclusions from these two projects.

A Week in Google: Google Cloud SQL, Hashtags in Plus & a Lack of Ice Cream Sandwiches

This week the Google-verse provided fans with Google Cloud SQL, a Twitter-esque feature in Plus, and better options for UN-sharing. 

Lucid Imagination's LucidWorks 2.0 Makes Open Search Attractive to the Enterprise

lucidLogosmall.pngLucid Imagination has announced the latest version of its commercially supported Lucene/Solr distribution, LucidWorks Platform 2.0. The release is squarely focused on putting open-source search inside the enterprise, and despite what you may have heard, Lucid Imagination wants to make it clear it is not an enterprise search vendor.

Evri Launches Topic and Social Based News Reader for the iPad

logo_evri_2011.gifSocially-curated news reader apps are now becoming the choice method of accessing news content on tablets like the iPad. With magazine-like looks and touch-friendly interfaces, apps like Flipboard, Zite, Pulse and even the upcoming Google Propeller give a social aspect to reading news and interesting feature stories online. Joining the mix is Evri, a mobile app developer that will debut its iPad application today.

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