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Social Business, Social Enterprise News, Analysis

Organizations Need to Cultivate Poets, Not Mushrooms

Thumbnail image for the crow.pngA while back, I delivered a presentation originally titled “writing customer experiences.” Writing because I think of a customer experience as an emotional journey and of the process of designing for customer experience as similar to the process of structuring an evocative story.

But maybe the individual moments in the customer experience are opportunities for poetry.

Workplace Social Software Update Highlights Zimbra's Vision

It's been about eight months since Telligent acquired Zimbra in the social enterprise software space, and all things point to a complete transition. In fact, Telligent is so confident in Zimbra's platform that it has rebranded to the latter.

A regular in the Magic Quadrants and Waves for social software and communities, Zimbra's hoping to make another splash with today's release of its community software solution: Zimbra Community 8.0, which Zimbra says features customer support and private social networking for remote and mobile workers.

Is Collaboration Limited by Organizational Structure?

We've been seeking enterprise 2.0 and social business for several years now with some notable success, but still quite a lot of “vague” and some level of fatigue.

Goodbye CIO? Why the Role May Ultimately Disappear

social business, Goodbye CIO? Why the Role May Ultimately Disappear

Those young ones walking around with their heads buried in their smartphones and tablets? As in everybody in the up-and-coming business generation?

They'll render the chief information officer (CIO) role obsolete, the leader of an enterprise analytics software and solutions company told CMSWire.

"What was a CIO in the past?" asked ClickFox CEO Marco Pacelli. "A creator and an innovator who made information available to the business faster and more accurately. Well, now that is over, and an entire generation of extremely tech smart kids have grown up."

Yes, them. They may not be getting as much fresh air as their preceding business generations, but they are immersed in technology, almost by default.

"They are used to constant change, the next best thing and having all the information they want at their fingertips," Pacelli said. "The CIO is falling behind and can’t keep up with the demand. It will be all about the data."

Food and Social Media Converge in Film at #SXSW

ChefA tasty little film that opened this year's SXSW Interactive Festival  says a lot about finding satisfaction in your work — and also presents an important teaching moment in social media.

Jon Favreau's film "Chef" tells the story of a high-profile restaurant chef who makes the transition to food-truck entrepreneur after a painful lesson on the downside of Twitter. On a deeper level, the story will resonate with technologists and other creative professionals who love their craft but find themselves working for the industrial machine. 

OpenText Wants to Help Customers Connect with New Experience Suite

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Most businesses seem to understand it's important to create a consistent, multichannel digital presence — at least if the goal is to attract and retain customers. But that's easier said than done.

As the folks at OpenText explain, "The challenge is to extract value from managed content, optimize and personalize that content delivery and bridge the chaotic interactive world with the secure data repositories that reside behind the firewall." And don't forget to deliver these compelling and engaging experiences while adhering to all your established information governance policies and standards, OK?

No wonder why so many customer experience objectives fall flat — and why companies like OpenText are creating new solutions for delivering relevant, interactive experiences on screens of all sizes.

Lessons Learned From Cargill's Yammer Enterprise Launch #SPC14

The 10:30 am slot on day two of SharePoint Conference 2014: Many conference goers were already bleary eyed from a combination of “networking” and jetlag but the packed room held an air of anticipation. I find the customer sessions at Microsoft SharePoint conferences are often amongst the best and for this session I hoped to hear something with a little more depth than the now tedious “Go Yammer” marketing cheerleading. I wasn't disappointed.

How to Make Top Employees Happier and More Satisfied #SXSW

John Hagel III.jpg

Is corporate America more concerned with attracting top employees than developing the ones they have? That's the contention of John Hagel III, a director at Deloitte Consulting  and co-chair of the Silicon Valley-based  Deloitte Center for the Edge, which tries to help senior executives make sense of emerging opportunities in business and technology. 

Hagel spoke at the 21st annual SXSW Interactive Festival in Austin, Texas on Friday. SXSW — which stands for South by Southwest, in case you are unfamiliar — offers a unique convergence of original music, independent films and emerging technologies. The five-day event ends tomorrow.

The Complexity-Simplicity Trade Off

Some years ago I listened as a CIO for a large organization boasted about his new sales management system. The new system required sales reps to go through 14 steps in order to enter a sales lead. The old system required four steps. 

This Week: Oracle's Getting SaaS-ier + SharePoint Wins in Vegas

Oracle's Getting SaaS-ier
Oracle's up to it again -- acquiring companies. What's behind their latest strategy

Digital Marketing Disconnect
Digital marketing is a hot topic in the tech sector right now, and the necessity of understanding customer needs and responding in real time will only become more critical and more complex as channels and choices multiply.

SharePoint Wins in Vegas
In Vegas, Microsoft shows it's closing the gap between Yammer and SharePoint. Also at the SharePoint Conference, we found ways to ease navigation in SharePoint 2013.

Enterprise Software Ratings Shakeup
They call themselves a disruption to Gartner and Forrester, and say they have the in-the-trenches reviewers to prove it. 

Reduce Big Data Anxiety
Big Data stress? We break down big data and analytics into digestible terms that earth people can understand. 

SAP HANA Goes for Jugular 
SAP wants to own big data, analytics, cloud, mobile, business applications and other technologies, in the enterprise and beyond it.

Web Content & Customer Experience Management Guide
Learn how CXM and Web Content Management service providers can help you deliver quality experiences.
> Download the Guide

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Q1/Q2 Planning: Top Digital Marketing, Social Business Conferences & Events (6-Mar-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Web Content & Customer Experience Management Guide
Learn how CXM and Web Content Management service providers can help you deliver quality experiences.


> Download the Guide

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SharePoint Adoption Tips and Tricks #SPC14

As organizations struggle to provide users with meaningful solutions to improve daily work, user adoption has become a big area of focus. In many cases, the adoption issue has little or nothing to do with the technology and really comes down to the culture, the people and the end goal.

How We Hack Tools to Help Us Collaborate

How We Hack Tools to Help Us CollaborateSome people are emailers, some are instant messengers, and some are old fashioned pick up the phoners -- I get that. So when new team members join Phase2, I like to know how they prefer to communicate.

 

Navigating the Microsoft Forms Roadmap #SPC14

Tuesday morning at the SharePoint conference people packed the room for the news on the updated Forms Strategy from Microsoft. Since the announcement that InfoPath 2013 would be the last release, the community has been waiting to see what would come next.

Deep Dive Into Oslo and Office Graph #SPC14

If you've followed the chatter coming out of the SharePoint Conference in Las Vegas, you've probably heard of Microsoft's new framework, Office Graph and Project Oslo, a new search-driven app built on Office Graph. In a standing room only ballroom, Cem Aykan, senior product manager, Enterprise Search at Microsoft and Ashok Kuppusamy, group program manager, Microsoft, dove deeper into these two topics and showed us how Microsoft is pushing the envelope for more modern user experiences across the SharePoint and Office families.

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