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Social Business, Social Enterprise News, Analysis

Making BYOD Work: Are New Technologies the Solution?

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It's no secret that bringing your own device to work – colloquially known as BYOD – is on the rise, with employees increasingly preferring to work on their own familiar devices than those provided by their loving employers. A Forrester study commissioned by Cisco and released last September found that employees access a variety of work-related mobile applications on their personal smartphones and tablets, including email, calendar, web browsers and company portals. 

This trend has its benefits, to be sure, but there’s also a slightly sinister side to it that has companies scrambling for solutions.

This Week: Collaboration's Future Is Here + Who Holds the Purse Strings in Tech?

Customer Experience Gets a Boost
Customer experience remains a priority for companies, and they are investing more money and more resources to follow through on the promise. This spells a win for the customer and a win for business's bottom line. 

Marketing's Arch-Nemesis: Gmail Tabs
Marketers collectively cringed when Google introduced the tabbed interface to Gmail, but emerging solutions help keep marketing messages out of the dreaded "promotions" tab.

Collaboration's Future is Already Here
Companies struggling to find the best collaboration tools could take a few tips from the consumer world. Remember, familiarity breeds usability. 

Chasing  Work-Life Balance
Studies agree: time away from your desk makes you more productive, focused and happy. What steps can companies take to help employees find their balance?

Big Data Market Leaders
The companies reeling in the big bucks in the big data world probably aren't who you think. A recent report proved the old adage that to make money, you need to have money. 

Who Holds the Technology Purse Strings?
The CIO still holds the purse strings when it comes to tech purchases, with business-controlled purchases lagging far behind. 

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This Week: Collaboration's Future Is Here + Who Holds the Purse Strings in Tech?

Customer Experience Gets a Boost
Customer experience remains a priority for companies, and they are investing more money and more resources to follow through on the promise. This spells a win for the customer and a win for business's bottom line. 

Marketing's Arch-Nemesis: Gmail Tabs
Marketers collectively cringed when Google introduced the tabbed interface to Gmail, but emerging solutions help keep marketing messages out of the dreaded "promotions" tab.

Collaboration's Future is Already Here
Companies struggling to find the best collaboration tools could take a few tips from the consumer world. Remember, familiarity breeds usability. 

Chasing  Work-Life Balance
Studies agree: time away from your desk makes you more productive, focused and happy. What steps can companies take to help employees find their balance?

Big Data Market Leaders
The companies reeling in the big bucks in the big data world probably aren't who you think. A recent report proved the old adage that to make money, you need to have money. 

Who Holds the Technology Purse Strings?
The CIO still holds the purse strings when it comes to tech purchases, with business-controlled purchases lagging far behind. 

25 Ways to do Real Time Website Personalization
Turn more visits into conversions with these personalization tips.
> Download the e-Book

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The Future of Collaboration Lies in Human Resources' Hands

The Future of Collaboration Lies in Human Resources' HandsHere we are, 2014 and still wondering what the future of collaboration is -- as if we didn't know already.

Despite all efforts to trump it or get rid of it altogether in favor of other noble concepts like cooperation, the hard truth is that collaboration has always been here. And it will continue to be here for many years to come. It's a human trait. It's our capability of getting work done together. Effectively.

It's a Big World: Collaboration Tools Need Global Reach

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Our most used communication and collaboration apps have little understanding of today’s multilingual, multicultural, multinational businesses. They don’t reflect the nature of the modern workforce or the nature of globalization.

Internationalism in software is equated with localization, end of story. So what can we do about it?

'Just Say No' to Native Social Features

Native Social Features, the Gateway Drug to Enterprise Information SilosThe gateway drug to enterprise information silos

We were all warned about the danger of gateway drugs. Just one moment of indiscretion using Bad Thing X would undoubtedly lead you into a lifetime of abuse of Bad Thing Y, which would eventually ruin your life. After that, you might start skipping school, join a rock band, get a tattoo or drive off in a Volkswagen Beetle for the summer with no distinct purpose.

The same rule applies in enterprise software, where lightweight native social features inside purpose-built business applications are Bad Thing X. Today, there is a real problem threatening companies attempting to become a truly social business: lightweight social features baked into purpose-built software are the gateway drug to collaboration failure.

Managing Work-Life Balance in an Always On Enterprise

Managing Work-Life Balance in an With the amazing technological advances of the past two decades, pervasive connectivity has become commonplace for the majority of employees. Thinking back even just 20 years ago, who could have imagined the access to information we carry around every day in our pockets and purses?

Microsoft Transplants Social Listening, Smart Marketing into Dynamics CRM

Just two weeks away from its 2014 Convergence Conference, Microsoft has started releasing details of the forthcoming upgrades to its customer relationship management (CRM) offerings. This year’s upgrades include smarter marketing capabilities, acute social listening and enhanced customer care based on the recent Parature acquisition.

Q1/Q2 Planning: Top Digital Marketing, Social Business Conferences & Events (19-Feb-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Use Video to Reach and Engage Your Employees
Learn 5 best practices for video employee communications.


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The Future of Collaboration is Right Under Our Noses

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What's the future of collaboration, exactly? More to the point, what's the future of collaboration in the enterprise?

You might be tempted to think there are no easy answers, but on the contrary, it might be closer to the truth to say the answers are right in front of us. It might be a hoary old cliché, but the future really is -- wait for it -- here today. In consumer products. The consumerization of IT is far from over, and there's a few key currents in consumer usage patterns that we really should pay attention to.

CMSWire Tweet Jam: The Future of Collaboration #SocBizChat

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Collaboration comes up frequently in discussions of workplace productivity, but are we all on the same page on what it means? Have the tools introduced in the digital workplace aid collaboration or complicate it? What next steps do businesses need to take to move forward with collaboration? Find out tomorrow during our Future of Collaboration Tweet Jam!

Separating Collaboration from the Collaboration Tools

Separating Collaboration from the Collaboration ToolsSearch for the term “collaboration” in Google or Bing and you get more than 90 million hits. Wikipedia lists more than 120 software products claiming to support collaboration in one way or another. Have we become collaboration, or more specifically, collaboration technology obsessed?

Collaboration has been around for millennia. Webster tells us that to collaborate is merely to “to work with another person or group in order to achieve or do something.” What could be simpler or more straightforward than that? Why should it be so much in today’s spotlight?

On the surface it seems we’re making collaboration into something very complex and tightly bound up with the latest technology trends. Our view of what collaboration should be and how we should enable and support it appears to be increasingly shaped by the technology tools available to us.

This Week: Maximize Your ROI from SharePoint + Why My Hadoop is Better Than Yours

6 IT Trends Driving Digital Business
Is the mastery of digital technologies an essential core competency for any successful business?

What You Can Do About Bad Customer Service
Where 44 percent of customers leave because they feel unappreciated, fed up, frustrated and convinced no one really cares about their problems, we turned this week to this customer experience expert, best-selling author and motivational speaker for help.

Maximum ROI From SharePoint?
If your company has invested in SharePoint, they have likely put a lot of time, money and resources into its acquisition and deployment. Yet many companies are not realizing the return that they could be on their sizable investment.

Close the Knowing-Doing Gap in Enterprise Collaborations
The business improvement potential of enterprise collaboration is huge, but most organizations need help to close the knowing-doing gaps that prevent them from realizing this potential. 

Email to Cloud: Fear Not
Despite the best efforts of social networking vendors to convince us to the contrary, email is alive and kicking in the enterprise -- but many enterprises still prefer to leave their email as an on-premises application

Microsoft Brings BI Tools to a Billion Screens
Or at least that’s the goal. And if anyone has a chance to achieve it in the near term, it’s Quentin Clark, the corporate vice president of the company’s Data Platform Group, and his team.

My Hadoop's Better Than Yours
The commercial vendors behind Hadoop don’t actually taunt each other in the press, but they do say things like we’re the only … we don’t do that … they’re doing this … Of course each of them has to differentiate themselves from the next and show potential customers why their branded commercial Hadoop distribution is not only fast, but also Enterprise-grade, secured and flexible.

The 3 Stages of Digital Marketing Maturity
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Collaboration is Broken and We Need to Fix It (Soon)

Collaboration is Broken and We Need to Fix It (Soon)According to McKinsey, knowledge workers spend a whopping 19 percent of their day searching for information and expertise. Why?

Take any one task and look at all the applications you use to get it done. Look at all the people you need to involve to do it. Look at all the time you waste switching between apps, foraging for information, searching for expertise. Think about when the process you're following was created (hint: probably in a bygone time when business moved slower).

Frustrating, irritating and demoralizing, isn't it?

The Business Benefits of Hybrid Online File Sharing

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Fie sharing is making inroads into the enterprise content management (ECM) market as business users look for easier ways to shunt content around the enterprise. But recent research shows even the file sharing market is evolving with many users now looking for hybrid cloud/on-premises solutions, as opposed to the pure cloud-based approach.

In effect, many online file sharing (OFS) users are now looking for ways to store at least some of their data on-premises as an alternative to storing that data in third-party data centers, reversing the current trend to move everything to the cloud.

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