Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Social Business, Social Enterprise News, Analysis

Turning Knowledge into Action: Experts Explore Social Business

This week at CMSWire, the air was charged with Social Business love. Our experts shared different viewpoints on what it takes to create a truly social enterprise and spread a little love for document management. We were reminded the challenges and rewards inherent in innovation and tasked with moving past the pain to reap the benefits of social business. All a good lead up to next Wednesday’s Social Business Tweet Jam -- come by and share the love!

Tracx Manages Your Social Media Engagement

tracx-logo.pngThis week, a new social media management platform has emerged. Tracx is a modular and scalable platform designed to provide professional users all the tools necessary to build, manage and monetize their social media presence.

Content Strategy: 5 Ways to Use Google+ To Improve SEO

The time has come to embrace Google+ with open arms and while it takes a bit more effort than merely creating a profile to extend your influence, the payoff can be huge. Today, we look at five of the best techniques to boost your Google+ profile and improve SEO. A few smart moves and you’ll go straight to the top.

Social Media Week 2012: Hashtags, Infographics and Momentum, Oh My #SMW12

 Social Media Week 2012: Hashtags, Infographics and Momentum, Oh My #SMW12In the past few years, there are many events that have been borne out of our digital world. Like "Talk Like a Pirate Day" or Follow Fridays, Social Media Week has become a recognized event, offering a series of activities and conversations around the world (in 21 cities) on emerging trends in social and mobile media across all major industries.

How Social Media and Translation Boost Company Commerce

“Ich bin ein Berliner.”

John F. Kennedy announced this famous phrase in Germany on June 26, 1963. Kennedy’s statement, which translates to “I am a citizen of Berlin,” became a famous symbol for international unity. These days, American businesses could be saying the same thing, but in countries around the world.

CMSWire's February Tweet Jam Goes Back to Basics with Social Business #SocBizChat

You may recall that in September, our monthly Tweet Jam examined the path from social media to social business in the enterprise. Five months later, we’re going back to basics in an effort to understand the elements of social business and what goes into making social business strategies work at the enterprise level.

Keep Up With Your Tweets! Engag.io Launches Social Messaging Hub

With social networks spiraling into massive virtual communities, emails are almost being circumvented by inter-network messaging via Facebook, Twitter and the others. This presents yet a new problem when it comes to information management, so this week, a platform called Engag.io sets out to offer a solution. This “Gmail-like productivity tool” aims to be your new Inbox, storing the scope of conversations into one hub for easy access and reply chains. Is this just another way of saying email or could it be even more?

Social Business = Humanized Business

Since all companies want to succeed in business, they should try to utilize all of the latest tools that can better connect them to their customer and prospects – in this case social media. In fact, the SHOMI (Sap, HP, Oracle, Microsoft and IBM) companies are all using social strategies and technologies to better engage with their customers.

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2012 Planning: Key CXM, EIM, E2.0 Items for Your Calendar (15-Feb-12)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don’t hesitate to add your event to the list. (You can view the calendar here.)

 

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The Rise of the Social Enterprise
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Shoutlet 5.0: Trigger-based Social Media Management & More

Today, enterprise social management platform, Shoutlet, announced the release of Shoutlet 5.0. Designed to abridge social media for enterprises, the latest version adds three ultra-sophisticated new features and a round of updates to the existing program. Makes you just want to shout out loud thinking about it!

Innovation Done Right: Thoughts from a CEO

Constant innovation is a crucial part of surviving today’s competitive landscape, and collaboration is a key enabler. The problem with knowing, however, is that it often doesn’t translate into doing.

In this article I’ll share four ways I’ve helped my teams bring tangible innovation back into the work place.

Nimble 2.0 CRM Introduces Cleaner Interface, Integrated Social Media Profiles

Nimble, the CRM app that brings together collaboration, contacts, communication and social networking into one interface, has released version 2.0. The update introduces a cleaner interface, and a host of features that make it easier to manage contacts and engage with one's network.

Facebook App of the Week: Sweepstakes for Fan Pages

Marketers constantly create online schemes cleverly employed to trick people into giving up their details, but with the new Sweepstakes app on Facebook, at least this time we get something in return. At first glance, the new giveaway forum would appear to be the ultimate destination for anyone looking to win trips to foreign countries or get  hooked up on all sorts of free goods. The real winner in this game, however, is the contests itself.

The Death of the Social Media Influencer, the Rise of the Empowered Follower

There’s no doubt that there’s lots of conflicting information about the influence of social media. As well, there’s no shortage of apps ready to evaluate your popularity and influence. And while separately, each of these can help you understand whom you’re reaching and what you’re saying. Together, what does it really mean?

3 Lessons From Love for Social Business

It is Valentine’s Day and love is in the air. Philosophers and poets have theorized about what it means to be human and to love. They have defined community, explained empathy and descried the connections we have with each other when we’re in love. These days it is often social technology that is making those connections.

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Creative Commons Attribution: Flickr user Linds : )

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