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Social Business, Social Enterprise News, Analysis

A Look Back: Yammer, Office 365, Mobile Dominate SharePoint in 2013

Everyone that has had anything to do with SharePoint over the year has his own SharePoint story. With such a vast platform used in so many ways, everyone has something he loves and something he hates. The only thing everyone agrees on is to disagree. For my money, SharePoint this year was characterized by SharePoint and Yammer, SharePoint and Office 365 and Mobile SharePoint. 

CMSWire's Top 10 Hits of 2013: Social Business

Top 10 gold

Social business has gone mainstream. In global companies of all sizes, in just about every industry, companies are using social business technologies help people connect, communicate and share information. In the past four years, social technologies have transformed the way we live and work, explained Peter Kim, chief solutions architect at Austin, Texas-based Dachis Group, a provider of a social analytics software platform, and co-author of the book Social Business By Design.

In 2013, CMSWire authors have been on top of the concept, offering a wealth of stories on everything from email and employee engagement to gamification, collaboration and leadership. Take a look at our Top 10 social business stories of the year.

CMSWire Top Contributors 2013 - Deb Lavoy

DebLavoy.jpegDeb Lavoy started 2013 off asking the hard questions (as she's prone to do) and has continued to do so throughout the year. Deb challenges us all to aspire to build something bigger -- to build a better narrative, to build a better business, to build a better world. 

CMSWire's Top 10 Hits of 2013: Information Management

Top 10 purple

Information management is the poor cousin to customer experience management and digital marketing. It's often overlooked as enterprises focus on other areas of strategic concern. But that's a mistake, as many of the authors on CMSWire have pointed out over the past year.

In 2013, a number of our stories explored the problems organizations are facing now and will face in the near future. If they made one thing clear, it is that information management is in a state of flux. Enterprises need to explore new ways to make the best use of this vital and commercially valuable asset. Need to catch up? Take a look at the Top 10 CMSWire stories on information management in the past year.

CMSWire's Top Contributors 2013 - Christian Buckley

cbuckley.jpgChristian Buckley takes the "Evangelist" part of his title very seriously. He travels the world to spread the good word of SharePoint, speaking at conferences, attending meetings, contributing articles.  I suspect Christian lives in an alternative universe where there are more hours in the day than in yours or mine. 

This Week: How Insightera Changes Marketo's Game Plan + Yammer is Microsoft's Secret Weapon

2013 Customer Experience Trends
2013 was the year customer experience management (CXM) matured and expanded, exploding from websites to mobile devices, brick-and-mortar stores, customer contact centers and more. 

What Insightera Does for Marketo
The acquisition of the month was Marketo's $19.5 million grab of Insightera, a move at least one industry insider says moves Marketo to the top of the marketing automation space.

Microsoft's Secret Social Weapon: Yammer
With the might of Microsoft and the Enterprise Agreement behind it, it’s easy to see a future where the Yammer-driven extranet is almost as well-known as Batman himself.

Look Out! Here Come Social Network Threats
Enterprise Social Network community managers, you thought you had it so good

Big Plans for Big Data
CIOs are no longer talking about big data in terms of “it’s something we’ve got to do.” Instead they’re making plans, putting big data projects into their budgets and writing checks

Enterprise Privacy in 2014
Enterprise organizations should focus their privacy efforts on what data they actually need to protect. What defines your “crown jewels”?

Aberdeen Report: Improve Customer Engagement and Retention
Empower your team to deliver a more effective and consistent customer experience across all channels.
> Download the Report

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A Look Back: Mobile Enterprise Trends from 2013

Mobile enterpriseMobile enterprise trends gathered momentum in 2013 as the smartphone and tablet juggernaut rolled from the consumer space into the enterprises. Vendors tweaked their operating systems to be more enterprise friendly as the bring your own device (BYOD) concept knocked down more doors.

The increasing trend toward mobile business provides both entrepreneurs and hardware or service vendors with more opportunities. The reality is that anything you currently do on a laptop or desktop computer is or will soon be a mobile-enabled task. 

While 2014 will be headlined by the arrival of sleeker, curvier and more powerful smartphones, behind-the-scenes features will interest businesses and marketing. Smartphones offer — in increasing detail — a wealth of information about customer behavior, mood and location, allowing for new levels of tracking and interaction. 

12 Tips for Creating a Successful App

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Mobile apps aren't anything new. But the market for them has exploded to the point that many companies are scrambling to jump on the bandwagon -- and it's a dusty one.

There's been a lot of debate lately about the need for mobile apps and how to use them for marketing and sales purposes. Some believe they're the way forward. Some have claimed (rashly, in my opinion) that mobile apps are dead.

Social Collaboration's Year of Productivity

Social Collaboration's Year of ProductivityFrustrated with the amount of time it takes to get organized? You're not alone.

According to McKinsey, the average worker spends 19 percent of the work week searching for information. We spend so much time looking for emails, notes we scribbled down in a meeting and word docs we saved to our desktop, that it's impossible to stay on top of all the information we need to get organized -- and more importantly, to be productive. And if the coworkers you collaborate with daily are similarly disorganized, how will any work get done?

Q1 Planning: Top Customer Experience, Social Business Conferences & Events (19-Dec-13)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Featured Report: Developing a Multi-Channel Strategy for Customer Engagement
Understand how a more sophisticated multi-channel engagement strategy can improve customer satisfaction and boost customer retention.

> Download the report here

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5 Things to Banish from Digital Offices

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Every day something in the digital office annoys a few hundred million workers. Not enough to stage a mass revolt, but just enough to ferment our collective disdain for technology.

Here's a wish list of things those of us at CMSWire would like developers, vendors and IT specialists to fix in 2014. Their cooperation will help save our souls from everything from the inevitable cloud outage to expletives over the latest snafu and personalized ring tones that sound like moose calls. 

A Stolen Kiss for Your SharePoint Governance

A Stolen Kiss for Your SharePoint GovernanceIsn't it time you show your SharePoint governance plan some love?

2014 Wish List ... from Stephen Fishman

2014 Wish List ... from Stephen FishmanMy wish for 2014 is for leaders and individual contributors alike to see that questions are more powerful than answers. Wouldn't it be a great year if more people and organizations stopped rushing to provide "answers" to ill-defined problems? Wouldn't it be nice if businesses were a little more thoughtful in how they approached their employees, partners and customers by "doing less things better" rather than "doing many things poorly"? Call me naive, but isn't that what wishes are for? -- Stephen Fishman, director of consumer platforms, AutoTrader.com

Title image by Amodiovalerio Verde (Flickr).

3 Enterprise Social Network Threats Community Managers Will Face in 2014

3 Enterprise Social Networks ThreatsEnterprise Social Network community managers, you thought you had it so good. You’ve deployed your online employee community, and you’re working hard to maintain engagement, drive business value and help employees build relationships that strengthen the company’s informal social network. Your CEO is active (finally!). New and old employees alike have adopted the community as a critical communication tool. Embedded activity streams make your SharePoint site seem alive again, everything seems to be going smoothly … at least, until now.

SharePoint, This Old House Style - Interior Design, Decorating

SharePoint, This Old House Style - Interior Design, DecoratingWelcome back! This blog series is devoted to pointing out some of the key enhancements that SharePoint picked up in the last 10 years.

If you’re still treating SharePoint like the web based file share it was in 2003, it's time for a reappraisal.

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