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Social Business, Social Enterprise News, Analysis

What's the Customer Experience when Everything and Everyone Is Connected?

What's the Customer Experience when Everything and Everyone Is Connected?

As humans, we yearn for connection -- and while our tools will always change, the principles and desires that drive us stay the same. As our communications tools improved, the radius of our connections increased -- until the whole world was at our fingertips. Now, we are moving into a time when our connected devices are helping us connect to the world around us, in ways we couldn't dream of.

Q1 Planning: Top Digital Marketing, Social Business Conferences & Events (29-Jan-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Webinar: Supporting Collaboration without Compromising Security
Join Forrester VP/Principal Analyst Rob Koplowitz on Feb 18th to learn how to better connect workers with their content and with each other in a secure environment.

> Download the Report

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Social Business: The Next Big Thing is Already Inside #IBMConnect

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The smart business of today (and tomorrow) will use technology to make better decisions by leveraging the cloud, big data analytics, mobile and social.

As these four forces converge, businesses will be empowered to scale one-to-one, personalized experiences both inside and outside the walls of the company, hire the right people, capture knowledge across the organization and innovate quicker. These are the central themes emerging at IBM Connect 2014.

But I want to discuss another topic that (thankfully) has been given visibility, prominence and significance at this conference. Today, let’s look at the massive role that the employee plays in the development of a social business. But first ...

Is IBM's 'Mail Next' Just Google Plus for Enterprise Email? #IBMConnect

social business, Is IBM's 'Mail Next' Another Google+ for Enterprise Email? #IBMConnect

IBM’s new social business enterprise email collaboration software “Mail Next” is a “great idea” and “represents the natural convergence of social and email.”

While he's a fan, however, the platform announced at this week IBM Connect 2014 in Orlando, Fla., is not all that original, said Tom Petrocelli of Neuralytix, a New York City-based IT market research and consulting firm. “It’s basically what Google has already done with Gmail, Google Plus and Hangouts,” Petrocelli told CMSWire. “We are seeing this type of convergence in other places: Microsoft also has the pieces and similar functionality in its outlook.com platform or Office 365 plus SharePoint and the Yammer offering.”

Comindware Integrates Project Management, Social Collaboration

Attention, project managers. A new platform called the Comindware Project, integrated with social collaboration, is being released this week. The integration makes you wonder why more PM tools are not fully integrated with social capabilities. 

IBM's Mail Next: Original in the Social Business Enterprise? #IBMConnect

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IBM's new next generation web mail experience is creating the most buzz among attendees at the IBM Connect 2014 conference in Orlando, Fla. today.

The new solution — called "Mail Next" — is being hailed by many on Twitter today as an innovative, exceptional mail experience and a new way to consume and manage email through social-like capabilities.

Some are even calling it the death of Lotus Notes, and one conference attendee and IBM itself confirmed with CMSWire that IBM is, in fact, rebranding toward its IBM Connections brand.

New Patterns of Collaboration in SharePoint

New Patterns of Collaboration in SharePointSharePoint has come a long way in the past decade. In this, the final installment of my three part series, we'll be looking at the new capabilities introduced in SharePoint 2013 that change how companies can collaborate -- remember, if you’re still treating SharePoint like the Web-based file share it was in 2003, it's time for a reappraisal.

A Look at Social Media and the Law

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Social media can be a boon for a company, but the complexities of liability and compliance can transform it to a bane. To help firms navigate unsettled waters, an international law firm created a free online webinar on social media legal policies.

Actiance Captures Enterprise Social Media Data in Alcatraz

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Social business is the norm for most companies these days. But those enterprise social conversations can be hard to track and re-assemble if a company has compliance or other legal requirements.

This week, governance platform provider Actiance revealed a cloud-based archive designed to accommodate the context of social media, a new product that goes by the catchy name of Alcatraz. 

This Week: The Next $10B Digital Marketing Trend + Recipes for a Great Intranet

Responsys a Gap-Filler for Oracle?
One competitor of Oracle's certainly feels this way, and they and others shared their thoughts on what the $1.5 billion acquisition does for the marketing industry.

$10B a Year Marketing
Location-based marketing is coming to a store near you -- are your marketing departments diving in? What you need to know about this trending marketing practice.

Recipes for Intranet Success
Need inspiration? Chris Wright gives us his concise recipe for a perfect intranet. And we looked at how National Geographic built an outstanding intranet

Making the Most of SharePoint
In SharePoint, organizations must embrace changes required for success and move past the traditional roadblocks -- so here's how.  

Stop Ignoring Rogue IT
As Jeff Foxworthy would put it, “If you shared a company document with a colleague using a publicly-available document sharing service, you might just be rogue IT.”

Going After Dropbox in Enterprise
Dropbox wants to be the cloud solution enterprises turn to for online file sharing, but there’s a problem

Who Wins in Business Intelligence?
Forrester says these large enterprises are focusing their efforts on providing their workers with broad, scalable enterprise suites with BI embedded in ERP, customer relationship management (CRM) and financial software packages, as well as lightweight desktop self-service tools.

Forrester Report: Mobile App or Mobile Web?
Better understand both the business and IT implications of your mobile choice.
> Download the Report

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A Square Peg in Round Holes: Using SharePoint for Multiple Solutions

SharePointSquarePeg.jpgWhen I discuss SharePoint's value with various decision makers one thing always comes up: the value of using it as a single platform to fill multiple needs within an organization. Companies may have initially implemented SharePoint as a way to collaborate and share data, but then find they also have the tools needed for a corporate intranet or public website. An initial investment provides a path for multiple solutions. This, for many reasons, can be a very appealing approach.

Designing Beautiful Organizations is Within Our Reach

Designing Organizations to Awaken Beauty is the Call of Our Time"The human soul is hungry for beauty: we seek it everywhere – in landscape, music, art, clothes, furniture, gardening, companionship, love, religion and in ourselves. When we desire the Beautiful, there is a sense of homecoming. Some of our most wonderful memories are of beautiful places where we felt immediately at home. We feel most alive in the presence of the Beautiful for it meets the needs of our soul … to awaken beauty is the call of our time."  -- John O’Donohue

“The human soul is hungry for beauty.”

Not just in music, art or clothes. We yearn for beauty at work, in our communities and in the products and services we buy.

Q1 Planning: Top Digital Marketing, Social Business Conferences & Events (22-Jan-14)

Our industry event planner gives you the heads-up on what key industry events are coming around the corner. If we've missed something, don't hesitate to add your event to the list. (You can also view the full calendar here.)

Analyst Report: How Top Retailers Are Leveraging Web Experience Technologies
Top tier online retailers are some of the most sophisticated consumers of digital experience technologies. Understand how they are creating competitive advantage today.

> Download the Analyst Report

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Don't Let 2014 Be the Year of the Ostrich: Stop Ignoring Rogue IT

Don't Let 2014 Be the Year of the Ostrich: Take Action on Rogue ITWhat do global warming, international terrorism and rogue IT have in common? More than you might think. All three have the potential to cause serious damage, and all three are ticking time bombs that will go off if we ignore them. But despite concerted efforts to deal with the first two, nothing is being done to deal with the third.

This Week: Why a New Web CMS Won't Solve Your Problems + The World's Best Intranet Examined

A New Web CMS Won't Solve Your Problems
Stop looking to technology as the answer to your marketing woes. Here's a thoughtful look at marketing's situation in 2014.

Breaking Down the Marketing Tools Landscape
One way to get your head around 947+ marketing software vendors competing for your attention is to focus on one piece at a time. This week, Scott Brinker commented on the web experience part of the picture.

World's Best Intranet
How National Geographic got kudos for one of the best Intranets around.

Is SharePoint a Productive Platform?
A common question from executives to the teams and stakeholders who own and manage SharePoint is "How productive are our end users in SharePoint?" 

Building Your EIM Case
We’re seeing more openness to strategic content technology initiatives than we did during the brutal years following 2009, but it’s still imperative to demonstrate solid ROI for any IT initiative, particularly EIM.

Internet of Things Here to Stay
The Internet of Things isn't just a buzzword — and five years from now, the phrase will be as common as the words “digital” or “social media.”

Finding the Right Approach to Managing Global Websites
Three management approaches examined - find the option that works best for you.
> Download the eBook

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Title image by Asa Aarons/all rights reserved.

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