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Social Business, Social Enterprise News, Analysis

Lose the Fat, Embrace Lean Portals

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In its recently published Magic Quadrant for Horizontal Portals, Gartner identified a number of trends.

Among the most important: the convergence of web content management (WCM) customer demands with lean portal functionality and social technologies. The concept of lean (as opposed to bloated) portals has gained traction recently, with lean portal vendors starting to work their way further up the Magic Quadrant.

Large vendors claim they can offer all the functionality an enterprise could want and more — what smaller vendors describe as "bloat." Lean vendors claim they can respond rapidly to changing business conditions and have enough functionality for any office or mobile worker.

Jive Selects New President as CEO Retires

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What do you do after you are appointed as president of Jive Software?

“Pack for Disney,” certainly isn’t Elisa Steele’s answer. Instead she’s spending the day talking with investors, discussing the company’s better than expected third-quarter results and getting ready to lead its day-to-day operations come Monday.

There’s nothing but confidence and excitement in her voice. As executive vice president of marketing and products at the social business software provider that Gartner named a Leader in its Workplace Social Software Magic Quadrant earlier this year, Steele has overseen a number of innovations, updates and integrations such as Find Your WorkType,  Jive X (which is used for external collaboration), its integration with cloud-based productivity apps (Office 365 and Google) and more. In less than the year she’s been at Jive, Steele has been promoted twice.

Listening Makes Technology (and Stuff) Work

2014-04-November-Listen.jpgMeg Bear, group vice president of Oracle Social Cloud, uses an interesting term when she discusses the role of listening in the customer relationship: humility. That doesn't come up often when discussing enterprise software, but Bear stands behind it as being a catalyst for a customer-centric business.

“Customers are trying to tell you what they want -- they’re giving you breadcrumbs. With humility and listening, you’ll be on to the right thing,” said Bear during a presentation at last month's Pivotcon.

Where's Marketing's Kevin Cochrane? Jahia Knows

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Remember Kevin Cochrane — the former CMO of Mindjet, the former CMO of Open Text and former vice president of digital marketing at Adobe? Guess where he’s just popped up — apparently just a day after leaving Mindjet? At open source Web Content Management (WCM) vendor Jahia.

As of today, Cochrane will sit on the board of Jahia. He will initially serve in an advisory capacity, although Jahia CEO Elie Auvray says that the role of advisor could grow as the company grows.

Top 7 Characteristics of Great Digital Workplace Leaders

2014-04-November-Follow-the-Leader.jpgIn the 1980s, management theorists popularized a new term, “Management By Walking Around” (MBWA). This was a pithy way of describing one of the “arts of leadership” -- strolling through the offices, warehouses and factories, and chatting to staff.

Iconic CEOs of the time, such as John Akers of IBM, could demonstrate their accessibility and connection to the day-to-day workings of their organizations purely by leaving the executive floors and touring the IBM locations in the US and worldwide.

The modern CEO and the leadership cadre of large organizations can only look back with nostalgia to such a time when the ideal methods of leading were so straightforward. Today, the C-suite has two large and unique challenges that have never before been faced by leaders (particularly CEOs).

Not only is there a physical workplace to lead (as there always has been) but now there is a digital workplace that requires constant attention as well. The workforce is working within both physical and virtual environments and, therefore, even MBWA leadership now means “walking around" in the digital as well as the physical world. 

Week in Review: IBM Taps Twitter + A Good Buy for HP

Batter Up, HP?
Why EMC should sell Documentum to HP.

IBM Connects with ... Twitter
Strange marriage or brilliant deal?

On Fire at Work 
But not in a good way -- you're burning out.

Office 365's Social Business Vision
Microsoft continues to weave the web around Office 365 tighter and tighter.

Where's the Marketo, SAP Love
Forrester's showing little of it in its marketing wave.

Metadata's Super Cool
Managing data well can lead to value for your organization.

25 Ways to Turn Visits into Conversions
Personalization tips to boost conversions as much as 300 percent.
Read this eBook

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Why Can't Enterprises Get User Experience Right?

2014-31-October-Ford-Factory.jpgA leading analyst recently said to me, “If enterprises cared about the user experience, SAP and Oracle might not still be in business.” Not to pick on those vendors -- they produce technologies that drive value in the enterprise -- but it’s no secret that the enterprise has lagged far behind the consumer world in terms of the user experience (UX). It’s bad. In enterprises we’re usually asking workers to accomplish tasks that are significantly more complicated than just booking an airline ticket. Arguably, those tasks drive greater revenue -- or cost savings -- than ticket booking for that travel website.

Each of us can chronicle bad experiences with the technology tools we use every day -- and if you’re in the enterprise, your pain may be even more excruciating than consumers. Not only are the experiences worse for you, but they are often ones that you do repetitively, so that pain piles up into long-term frustration and general dread. (Are you familiar with the term “Sunday blues”?)

How Documize and ThreadKM Approach Knowledge Management

2014-30-October-Potter-Toolkit.jpgIt's a good time to be in knowledge management. With the push to consumerization, new tools are released on a regular basis which simplify and help solve business problems, without negating the value of previous technological investments. Let's take a look at a couple newer releases that might fit nicely into your KM tool box.

Law firms and internal law departments have a well understood definition of the term "Knowledge Management." ThreadKM is a new legal focused KM tool that was launched earlier this month.

We've previously discussed the many intranet use cases that remain for simple web publishing of text based information. Good information sharing is the basis of a knowledge management strategy. Documize is a very different tool from ThreadKM, blending lightweight, templates-based structured authoring with a wiki based approach. Documize is in late beta and will be released soon.

SharePoint Shakeup: Private Investor Acquires Metalogix

Metalogix spent the latter half of 2013 buying out some SharePoint technology to boost its content infrastructure software suite.

Permira Funds is spending time a year later buying Metalogix.

The Menlo Park, Calif. international private equity firm announced today it acquired Metalogix, known for its suite of Microsoft management platforms that include SharePoint, Exchange and Office 365. Terms of the transaction were not disclosed.

7 Deadly Signs of Career Burnout [Infographic]

2014-29-October-career-burnout.jpgThank God it's Friday. Wait. It's not? It's what? Wednesday? Are you serious?

Fantasizing about the end of the workweek when you haven't even made it half way is a bad sign — about the state of your work life as well as your state of mind. Just ask executive coach and author Peter C. Diamond, the guy who came up with a list of seven signs of midlife career distress.

While premature evaporation of days or hours isn't included on Diamond's list, it should be. If you've ever glanced at a clock and wondered "Is it time to go yet?" then you'll understand. And you'll understand even more if your clock watching is accompanied by an even larger, harder to answer question.

What am I doing with my life?

When an Enterprise Social Network Gives More Tricks than Treats

2014-28-October-Groucho-Glasses.jpgIt’s that time of year when employees come to work dressed up in Halloween costumes of all types. On October 31, you’ll inevitably see zombie bosses, animals galore and a myriad of other getups meant to bring a bit of adult fun to a favorite childhood holiday.

But what if I told you that I knew the secret to changing your workplace identity the other 364 days of the year? What if I told you that I can help you create a costume so convincing that, even without doing much work, you will appear to be a Corporate Rockstar -- Mr. Popular or Ms. Helpful? It’s time to share the secrets of gaming your enterprise social network this Halloween.

There are many social technology vendors who offer data and analytics tools (either native or add-on) that claim to measure meaningful activity inside your community. Legend has it that this data can be used to find influencers, popular topics, important details and even experts. So in the spirit of Halloween -- and with a ghoulish grin -- I’d like to offer three easy steps to building an enterprise disguise by manipulating your activity inside an enterprise social network.

Securing Social Business in Office 365

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Microsoft continues to weave the web around Office 365 tighter and tighter.

Over the past few months it has added more and more functionality to Office 365 and expanded its reach across and even beyond the enterprise. It is now adding additional security to keep enterprise data safe.

Microsoft introduced new compliance features last week. This week it is extending Data Loss Prevention functionality across the entire Office 365 product.

Mindjet Predictions Module Could Help You Execute Your Ideas

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The first major advancement in the Mindjet brand after its 2013 merger with Spigit is out.

The San Francisco-based enterprise innovation management software provider debuts this week a new module for the Engage innovation platform it acquired with Spigit. 

The module is called "Predictions," and officials at the social business provider say it essentially turns organizational ideas into execution by finding value through science.

Connecting Workers to Information in the Digital Workplace

2014-27-October-Information-Booth.jpgTwo billion jobs will be lost by 2030 … and that’s a good thing?

So says Paul Miller, author of the newly released book "The Digital Renaissance of Work: Delivering Digital Workplace Fit for the Future." Miller is quick to point out those lost jobs are menial, routine jobs which will be eliminated through automation technology. At the same time, new, more satisfying jobs will replace the lost ones.

This is no far-off prediction. According to Gartner Research, 60 percent of today’s US jobs are non-routine, up from 40 percent in 1975. And automation of routine work is already changing the nature of how "stuff" gets done. For example, in the 2012 book "Race Against the Machine," MIT professors Erik Brynjolfsson and Andrew McAfee show how the automation of transportation provided by driverless cars will soon eliminate 4.5 million jobs.

New Feature from Redbooth Helps Employees Connect

The workplace is changing. By 2016, Forrester Research predicts nearly half of all US employees will log in to work from home or a decentralized location. That means companies need to find new ways for them to connect, quickly and securely.

To meet this growing need, Redbooth, a workplace collaboration and communication platform, has introduced new desktop and mobile business chat.

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