Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Social Computing News & Articles

Salesforce.com Turning Toward Social

At this point, it's growing beyond hints in the wind, as word on the street is that the Salesforce.com CRM behemoth will soon offer social network technology to include data sifting of tweets and other filters to gain meaning from real-time social network traffic. 

The rumor, from a talk given by Chief Scientist JP Rangaswami, in Munich, Germany, comes on the heels of Salesforce.com's agreement to purchase Rypple and its social performance management application. Salesforce.com is moving this largest seller of online customer-management software toward the social space.

Social Enterprise in 2012: A Shifting Landscape and Four Big Trends

As 2011 draws to a close, the inevitable instinct is to look back and prognosticate about the year to come. For those in the thick of the social business computing revolution, the timing of this reflective-predictive moment is actually right on the mark. The entry of Jive Software into the public markets is both emblematic of the success social business computing has had in the enterprise world, and a portend of things to come in the year ahead.

Tibbr 3.0 Transforms Social Computing, Unifies Communications

Tibbr 3.0 Transforms Social Computing, Unifies CommunicationsThe way you work is about to change. This past January, we introduced you to tibbr, an enterprise collaboration platform that is intended to make people, processes and systems work better and more efficiently. Today, tibbr 3.0 has been launched. While it may have been only four months between 1.0 and 3.0, the new version is chock-full of new features. Taken separately, each new feature is remarkable. Combined, they become a relevant, transformative platform for the enterprise.

Add Highlights to Your SharePoint Lists with Pentalogic

pentalogic_logo_2011.jpgSharePoint users who love coloring wall charts with a rainbow's worth of highlighter pen will enjoy and save time with Pentalogic's (news, site) new utility.

The Driving Force behind Social Collaboration

Even though technologies will come and go and organizations will continue to battle with adopting social collaboration for many years to come, it is a concept that is unstoppable. So why is it unstoppable and what’s the driving force behind it? I will try to answer that here.

Enterprise Collaboration: Guidance from the Experts

Well kids, we've reached the end of our month-long enterprise collaboration party, but we're going out with a bang. Read on for expert advice on how to get employees to collaborate, socializing documents, and whether or not SharePoint is really worth it. 

Enterprise Collaboration: Guidance from the Experts

This week in enterprise collaboration our expert helpers focused heavily on SharePoint. Read on for tips on utilizing MySites as well as what things are looking like from a mobile angle. 

Enterprise Collaboration: Guidance from the Experts

A number of experts helped us kick off our enterprise collaboration theme with advice on everything from where to start to how to manage in 2011. It's going to be a month-long extravaganza, but in case you blinked and missed a second of blastoff, here's a quick recap: 

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Oracle Delivers on Customer Experience Management with Latest Release of WebCenter

Customers have a wide variety of choices for portals solutions from Oracle thanks to the numerous acquisitions over the years. But today, Oracle (newssite) has delivered on a promise of bringing together the best of each offering into its latest release of WebCenter 11g. Let's have a look at what it offers.

Mobile Experience a Key Requirement for Communities

telligent_logo_2009.jpgYou may have a great community solution, but if you don't offer mobile access, then it's probably not going to get used. Telligent (news, site) has recently announced some improvements to the mobile experience for Telligent Evolution.

Encourage User Generated Content on your Intranet

It's no longer cost effective to have a small team manage the content on your Intranet, you need to encourage contributions from the wider organization. Here are some approaches to do that.

SharePoint Trends to Watch for 2011

In a previous post, I made some business-centric predictions about enterprise content management (ECM), but being an IT person at heart, I couldn’t resist putting on my techie hat to make some IT-focused predictions for the new year.

A Look Back at SharePoint in 2010

SharePoint 2010 was announced in the fall of 2009. But it wasn't until this year that it officially arrived on our doorstep. Love it or hate, you can't ignore it. Here are some of CMSWire's highlights from the year.

Phil Green on Email's Fate in an Enterprise 2.0 World

Just as video did not kill the radio star, social media will not kill e-mail. New York Times Writer David Pogue summed up the idea of technology obsolescence perfectly when he wrote, “TV was supposed to kill radio. The DVD was supposed to kill the Cineplex. Instant coffee was supposed to replace fresh-brewed. But here’s the thing: it never happens…Things don’t replace things; they just add on.”

Intranet DASHBOARD Review

iD_logo_2010.jpgIf you’re not quite convinced that SharePoint 2010 will be your next technology true love, and are still on the prowl for an intranet solution sporting collaboration capabilities, then Intranet DASHBOARD (iD) could be the candidate you're after. Here's our review.

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