Many B2Bs still have a lot to learn when it comes to social media smarts, according to a new report.
While most B2Bs know they should be engaging with their customers on social media, they're often not using available tools to harvest critical data and put it to use.
Rather, they treat social as a check box, said Jacques Begin, a research analyst in the technology practice at SiriusDecisions, a B2B research and advisory firm. The firm produced the report, SiriusView: Social Media Intelligence 2015 and Infographic.
“In some cases, marketers are mandated with creating a Facebook page. And once they're finished they check the ‘social box.’ Very little thought is given on how to effectively maximize a social presence afterwards in terms of intelligence, customer interactions and demand creation,” he said.