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Social Media, Social Engagement News & Guidance

Social Media Briefs: Facebook Apps, Social Ads, and Hashtag Help

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Social media is a work in progress. This week, Facebook shows us that there's always room for improvement, while Yahoo makes a play for video and Twitter teaches us how to choose the right hashtag.

LinkedIn Redesigns Groups: Improves Conversations, Calls Out Influencers

Upon their next sign-in LinkedIn members may notice a few changes, as the business network has redesigned its group pages.

Meet Beatrix, The Virtual Social Media Assistant

customer experience: beatrix social media assistantSocial media has become an integrated part of business life, but not everyone has the time or resources to monitor these sites as often as they would like. Beatrix, a virtual social media assistant is designed to help businesses manage social media accounts.

The Evolution of Social in SharePoint [Infographic]

Say what you will about SharePoint -- over the past twelve years, the platform has added more and more social functionalities. From wikis to blogs to discussion boards to enterprise social media network integration. Of course, social is as social does, so SharePoint alone can't improve interpersonal communications and knowledge sharing.

Tweets Become More Detailed with Related Headlines Feature

Customer Experience, Twitter Related HeadlinesDespite being 140 characters, almost every Tweet has a story behind it, a story that can now be found through Twitter's Related Headlines feature.

LinkedIn Gets Educated with New University Pages

linkedin, university, social media LinkedIn is expanding its business model to include a education component with the release of the LinkedIn University Pages.

Social Media Briefs: TweetDeck, Google+ Android Updates, PinLeague Top Pinners

customer experience: social media briefs

Creating a better customer experience and meeting customer demand are two important parts of any social media strategy. Many of this week’s new releases concentrate on oner both of these ideas.

Skype Could Crush All Before It With Prime Placement In Windows 8.1

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Skype will replace the Messenger app in Windows 8.1, making it Windows' centerpiece for communicating across all devices. Assuming Windows 8.1 takes over the desktop world, where does that leave other messaging services?

Twitter University: Engineers Head to Class

They're going to school at Twitter.

Facebook to Launch Mobile Payments System

customer experience: mobile payments on facebookAccording to a recent report mobile shopping is about to become more socially integrated through a new Facebook feature.

Chipotle's Fake Tweets: Social Brilliance or Dud?

social media marketing, digital marketing, chipotle, twitter

No doubt, Chipotle got people talking, tweeting and reporting when it pretended its Twitter account @ChipotleTweets was hacked with 12 awkward posts in one day. 

BroadVision Partners with SugarCRM, Connecting Social Business and CRM Platforms

broadvision, sugarcrm, crm, cxm, customer experience From the Clearvale Web site

Enterprise social networking provider BroadVision is adding a little sugar to its solutions -- SugarCRM, to be exact. This week, the two companies announced an integration between BroadVision’s Clearvale collaboration solution and SugarCRM’s cloud platform. 

Facebook Exchange Newsfeed Ads Outperform Sidebar Ads [Infographic]

customer experience: FBX news feed ads perform better

On Facebook there are two ways an exchange ad (FBX) can reach a customer; on the sidebar and in the newsfeed, but the performance of these ads vary according to an infographic from MDG Advertising.

Facebook Acquires Mobile Technologies' Speech Recognition Software

customer experience: facebook acquires mobile technologiesIn what appears to be a move to make the network more accessible, Facebook announced its acquisition of Mobile Technologies, a company that specializes in speech recognition software.

Topsy Launches New Social Data API

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Topsy is leveraging its status in the social analytics landscape and taking things up a notch by offering a new set of social data APIs designed to give brands, agencies, media, and developers the ability to integrate social metrics, insights, and content from any time period or in real time directly into applications, microsites, and social dashboards.

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