HOT TOPICS: Customer Experience Marketing Automation Social Business SharePoint 2013 Document Management Big Data Mobile DAM

Social Media, Social Engagement News & Guidance

Tweets Become More Detailed with Related Headlines Feature

Customer Experience, Twitter Related HeadlinesDespite being 140 characters, almost every Tweet has a story behind it, a story that can now be found through Twitter's Related Headlines feature.

LinkedIn Gets Educated with New University Pages

linkedin, university, social media LinkedIn is expanding its business model to include a education component with the release of the LinkedIn University Pages.

Social Media Briefs: TweetDeck, Google+ Android Updates, PinLeague Top Pinners

customer experience: social media briefs

Creating a better customer experience and meeting customer demand are two important parts of any social media strategy. Many of this week’s new releases concentrate on oner both of these ideas.

Skype Could Crush All Before It With Prime Placement In Windows 8.1

skype_logo_2013.jpg

Skype will replace the Messenger app in Windows 8.1, making it Windows' centerpiece for communicating across all devices. Assuming Windows 8.1 takes over the desktop world, where does that leave other messaging services?

Twitter University: Engineers Head to Class

They're going to school at Twitter.

Facebook to Launch Mobile Payments System

customer experience: mobile payments on facebookAccording to a recent report mobile shopping is about to become more socially integrated through a new Facebook feature.

Chipotle's Fake Tweets: Social Brilliance or Dud?

social media marketing, digital marketing, chipotle, twitter

No doubt, Chipotle got people talking, tweeting and reporting when it pretended its Twitter account @ChipotleTweets was hacked with 12 awkward posts in one day. 

BroadVision Partners with SugarCRM, Connecting Social Business and CRM Platforms

broadvision, sugarcrm, crm, cxm, customer experience From the Clearvale Web site

Enterprise social networking provider BroadVision is adding a little sugar to its solutions -- SugarCRM, to be exact. This week, the two companies announced an integration between BroadVision’s Clearvale collaboration solution and SugarCRM’s cloud platform. 

Facebook Exchange Newsfeed Ads Outperform Sidebar Ads [Infographic]

customer experience: FBX news feed ads perform better

On Facebook there are two ways an exchange ad (FBX) can reach a customer; on the sidebar and in the newsfeed, but the performance of these ads vary according to an infographic from MDG Advertising.

Facebook Acquires Mobile Technologies' Speech Recognition Software

customer experience: facebook acquires mobile technologiesIn what appears to be a move to make the network more accessible, Facebook announced its acquisition of Mobile Technologies, a company that specializes in speech recognition software.

Topsy Launches New Social Data API

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Topsy is leveraging its status in the social analytics landscape and taking things up a notch by offering a new set of social data APIs designed to give brands, agencies, media, and developers the ability to integrate social metrics, insights, and content from any time period or in real time directly into applications, microsites, and social dashboards.

Forrester: Businesses Still Struggle with Social Media

customer experience forester social media marketing problems

According to a new report from Forrester, while many companies have added social media to their marketing strategy they aren’t seeing a high success rate.

Business Process Management + Social + Mobile = Recipe for Effective Customer Experience

CXM,Business Process Management, Social, Mobile - Recipe for Effective Customer ExperienceMost organizations know why customer experience is so important, but many companies still fail to deliver. 

It's Pinterest's Birthday: A Look Back at the Content Sharing Network

customer experience: pinterest birthday

Despite being launched in 2010, Pinterest wasn't made publicly available until August 2012. Today is the one year anniversary of its public launch and we take a look back at how the content sharing network has changed.

Dachis Group Debuts Real Time Marketing

Dachis Group Debuts Real Time MarketingDachis Group has debuted its appropriately named Real Time Marketing tool for engaging people across channels as it happens, and it includes the ability to target the right conversations and optimize campaigns.

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