Social Media, Social Engagement News & Guidance

In this week's Facebook App of the Week we're looking at Ripe Social, a collection of page design and engagement tools.

Have you thought about the customer service goals you want to accomplish in 2013? This article provides five New Years’ resolutions to help your company give your users a better Facebook experience in the coming year.

YouTube has overhauled one of its most popular developer resources by adding new functions and simpler controls to its Data API.

From the hundreds of thousands of apps across the spectrum of devices, what have you been downloading and using on your smartphone most this year? CMSWire takes a look at those that have appealed most to us. 

Twitter is offering several new features to help marketers better target their promoted tweets in user search results.

 Google+ gets updates for both the Android and iOS mobile apps today as the social service adds a bunch of new tricks, with improved photo, connection and hangout features. 

In 2012, the focus on customer experience was all about delivering a great experience across platforms, channels and touch points. Leveraging key user data is integral, but so is delivering key messages and opportunities back to the user.

Social platform Ping.it launched in public beta today as an alternative communication and content sharing tool that combines social media and email.

Singly, a peer to peer sharing startup, has released a layer of developer tools that enables mobile and web apps to quickly connect to over 35 services for things like social login and friend finding.

Over the past few years, social media has quickly grown from a social pastime to an essential part of building a successful business.

Enterprise social technology provider Moxie Software is releasing a new social sales and customer service application that uses the Facebook Graph API to allow direct engagement with and targeting of customers via their Facebook profiles. The Engage Plus app is available with Moxie’s Chat Spaces live social chat support solution.

Social Business Challenges
What is the biggest obstacle to becoming a truly social business? Is it culture? Or is technology standing in the way of your social transformation?

Industry Trends in 2013
Themes and predictions are on our minds. For web content management it's Multi-touch, Cloud and Social CRM. For for social collaboration, it's the drive to social as a business tool, going beyond Facebook for business.

Google Hangout: What Drives Social Business
Next Wednesday at 11am ET, 8am PT, CMSWire will hold its inaugural Google Hangout. We will be discussing what lies ahead for social business. Mark your calendars and watch for more details.

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Editor's Picks

• Web CMS Trends in 2013: Multi-Touch, Cloud, Social CRM
• The Real Reason Why EMC and VMware are Pooling Assets to Create Pivotal Initiative
• CXM Research: It's Not About Mobile, It's About Ubiquitous Computing
• HP, Autonomy Combine Technology: Advanced Marketing, CXM Analysis #HPDiscover
• Why Your Marketing Content is So Terrible and How to Fix It, Fast

Around the Web

• Content Strategy Seen Through the Social Media and Marketing Lens
• Marc Andreessen: Not every startup should be a Lean Startup or embrace the pivot
• Should CMOs aspire to be CXOs?
• Mary Meeker On The State Of The Web
• Working out loud & the rise of the introverts

Featured Events (all events | post your event

• Dec 12 -- Big Analytics in New York
• Jan 16 --Social Media Conference
• Jan 27 -- IBM Connect in Orlando
• Mar 04 --Adobe Digital Marketing Summit
• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles

Featured Jobs (all jobs | post your job)

• Director of Content Operations in New York at Shutterstock
• Content Manager in Denver at Spotzer Media Group
• Mobile Developer -- iOS in San Francisco at Livefyre
• Director of Data Science in Austin at Rackspace
• Solutions Architect in Portland at Janrain

The social media engagement platform HootSuite has added five new apps to its directory, giving users creative freedom with the content they publish.

Google+, the company’s venture in social networking, has launched public and private Communities that users can set up. Those users will have a lot of potential fellow communitizers, considering that Google+ has now announced it has more than half a billion users.