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Social Media, Social Engagement News & Guidance

HootSuite Enters the Enterprise with IBM Connections Integration

image-hootsuitesocialmedia-2013.jpgIBM has integrated its Connections enterprise collaboration system with the HootSuite social media dashboard, a move that could signal a new epoch in the social business space.

Workers at all levels of the enterprise have been bringing their own mobile devices to work with them and demanding their work tools behave more like their trusty iPads and iPhones. IBM is obviously widely used in the largest global companies and now the conversations employees have on its Connections system can live in HootSuite.

Twitter Nearby Could Create New Options for Local Advertisers

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Twitter is testing a new service called Nearby that will display geographically local tweets to users. It will allow a limited amount of local interaction and provide users the ability to search for tweets in a defined geographic area.

It could also give local business and marketers a boost, enabling them to target advertisements and offers to users in proximity to a business or event. The service mixes maps and tweets to identify local tweets.

Social Media Briefs: Backlash over Twitter's Blocking Policy, Instagram Goes Direct

What a difference a day makes. In just 24 hours, two new features on two social media platforms have created quite the kerfuffle. Let's recap, shall we?

Top Marketing Moments of 2013, Lessons for 2014

Brand Republic has highlighted its top marketing events of the year, covering the genius and perils of marketing and social media. Here are the lessons to be learned when it comes to engaging, selling or increasing your visibility on the web.

Some of the best marketing and social media moments of the year came from spur of the moment decisions or short-term windows of opportunity, proving that marketers and social media managers for businesses of any size always need to be ready to act. 

Brands Still Struggle to Engage with Customers on Social Media

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Social media and customer service go hand-in-hand these days. We know consumers are likely to turn to social media to ask brands questions, complain, praise or to just say hi.

Though brands are more active on social media than ever before, they still struggle to engage with customers. To help us better understand how brands are connecting on social, we consulted the Sprout Social Index. It looks at channel growth, brand responsiveness and consumer behavior across more than 160 million inbound messages on 20,000 brand profiles and fan pages.

A CXM Retrospective: How the Customer Experience Has Evolved

Tis' the season for retrospectives. This year, I'm taking it to a whole new level. 

Multipurpose Bitrix24 Adds More Features to its Social Platform

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Bitrix24, the social intranet that wants to be your Swiss army knife of productivity, is out with a new version that offers activity streams, reporting tools and web phone calls.

Targeted at small- and medium-sized businesses (SMBs), the suite includes social communication, collaboration tools, workflow, knowledge management, file sharing, CRM and a project management toolset.

And on Sunday, We Retweet

We know a lot about Twitter. We know how B2B marketers,  digital marketers and marketing executives use it. We know some of your followers may be irrelevant. And we know how to optimize the microblogging platform for customer service. But the one thing that still alludes us is this: Do you know what drives the most retweets?

Socl Adds Yet Another Social Option for Marketers to Explore or Ignore

This week's launch of Microsoft's Socl app does little to help the crowded social scene. Just how many social media icons constitute too many for a site designer or visitor to stomach?

Sites are starting to look a little crowded with Microsoft's Socl icon joining the likes of Facebook, Twitter, FourSquare, Pinterest and others demanding space next to posts or on stores, at the top of sites and on advertisements or campaigns. 

2014: The Year of Earned Social Marketing

Trust.jpg2013 was the year of paid social. 

2014 will be the year of earned social.

Tech, Social Media Companies Battle Government Spying

customer experience, NSA Spying: Should Data Analysts, Cloud Vendors Be Concerned?

It’s the government against the people. Well, if you consider AOL, Facebook, Yahoo!, Apple, Google, LinkedIn, Microsoft and Twitter “the people.”

Those technology and social media giants launched a campaign against the government this week that included a letter to President Obama and Congress lobbying for reform on citizen surveillance efforts.

This summer, former National Security Agency (NSA) contractor Edward Snowden exposed details of secret government intelligence programs he claimed that while aiming to prevent terrorist attacks violated privacy rights and civil liberties.

Maybe it will be government against your bottom line? (Made you look).

LeadSift Social Media Scoring Debuts SMB Version

LeadSift Social Media Scoring Debuts Small + Medium Sized Business VersionParsing social media data for possible sales leads is a lot like any other kind of lead generation. It takes plenty of hard work with sporadic results that don't scale.

But startup LeadSift has built a system it claims makes it easier to find possible customers amid the social media noise. Now it has debuted a lightweight version of its product for small- and medium-sized businesses (SMBs).

IBM Builds 'Cloud of Clouds' On SoftLayer Acquisition

IBM has filed a patent for new cloud storage software, which also comes with the ability to securely migrate data from one cloud to another regardless of who built the cloud. It follows on the heels of its recent announcement that it is releasing industry-specific cloud services that will enable enterprises working in specific verticals move to the cloud quickly and efficiently.

Social Media Briefs: Facebook Wants Your Money, Tumblr's Sponsored Trends

Social media was once considered a free medium where brands could organically build their networks of fans and followers. But it has become a competitive marketplace where sponsored content reigns supreme. Will it pay off?

Social in 2014: The Name Doesn't Matter, What We Do With It Matters

Social in 2014: Names Don't Matter, It's What We Do That MattersFor the past number of years, we debated how the word "Social" was going to fit. While we were having the conversation, it was shoehorned in everywhere we turned. We have media that became social. We have businesses who are suddenly social. Knowledge, commerce and networks, all totally different and new, right? Because they are ... yep, you guessed it, social.

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