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Social Software News & Analysis

Will IBM's Mail Next Stand Out in Enterprise Email?

social business, Could IBM's Mail Next be a Standout in Enterprise Email Land?

IBM claims its Mail Next email platform is about having fun and making things easy on people who are trying to get work done.

Will it be?

We won’t know until at least the fourth quarter when Big Blue releases it under the Connections brand.

We do know this: People are interested. Tweets exploded when IBM announced the product at its January IBM Connect conference in Orlando. Today's webinar on Mail Next sold out.

“We still believe we’re ahead of the market in our ability to help users prioritize what they need to focus on,” Kramer Reeves, director of Messaging & Collaboration Solutions for the IBM Software Group, told CMSWire this week. “We think Google is trying to do this, but I don’t think they’re there yet.”

BYOD Helps Rediscover the Forgotten Workforce

When thinking of a mobile workforce people typically envision sales team “road warriors” or “Knowledge Workers” operating out of expensive cars or on planes, armed with flashy laptops, tablets and portable projectors. What we forget is that there are many remote, dispersed and mobile workers in far less glamorous or high wage roles. They remain outside the office environment for weeks or even months on end, performing what are often mission critical roles in the field, alone and with very little employer engagement.

A Peek at the Future of Enterprise Productivity

Why does useful enterprise social remain elusive for so many organizations? The promise is there, but until organizations see the results, they'll go on believing it's like the Tooth Fairy -- delivering small rewards, but never seen face to face. Let's take a look at what slows down enterprise social initiatives from delivering and a picture of what the future will bring.

Save Your Tears, Intranets Aren't Dying

Save Your Tears, Intranets Aren't DyingExpect nothing new for the intranet this year. No new major innovations, or paradigm shifts, or evolutionary arcs. The intranet will not die, nor will email, nor will any other enterprise technology. Some of the supposed "experts" (who are really just grandstanding) have predicted in recent years the death of the intranet, the death of email, the death of enterprise social media (one self-proclaimed guru even told me recently that wikis are dead). No one is dying, and no one is giving birth to any great innovation.

Nor should you be fooled by old sheep in new clothing with five-dollar handles like “digital workplace” and “enterprise social network.”

Sign Posts to Watch on the Social Enterprise Journey

goldenpath.jpg“It’s the journey, not the destination.”

This well known cliché holds true for enterprise social maturity. In the Wizard of Oz, Dorothy and her friends traveled the yellow brick road believing the wizard would fix all their problems. Turns out there was no wizard -- just a man behind the curtain. But they didn't need a wizard, because the answers and abilities to solve the problems lay within. 

When you first embark on your journey to enterprise social business, it's hard enough to define the path, have a concept of the grand vision and take the first few steps to piloting and experimenting within a new world of technology. As the journey matures, the focus turns to finding like-minded people to evangelize and support, understanding detractors and defining the boundaries of the path within your organization.

Thank You, Jive, Let's Get Producteev

ProducteevDomestic task management is hard enough, unless you’re one of those drones who gets a charge from crossing something off of your “honey do” list. 

Put yourself in the office where teamwork and collaboration are defaults and keeping track of things — like who’s doing what, where’d you put that, when are you going to finish your part so that I can do mine, what’s the priority — becomes a nightmare.

Or not, if you have Producteev, a social task management solution, offered by Jive.

The Future of SharePoint and the Social Pivot

SharePoint and the Social PivotEveryone wants to understand the future roadmap of SharePoint. There is no shortage of content and discussion around Microsoft’s every move in the content management and collaboration space, with both angst and praise expressed about each individual feature and announcement. As with the idiom "not see the forest for the trees," focus too much on the short term features and you may lose sight of the broader SharePoint platform strategy.

Lessons Learned From Cargill's Yammer Enterprise Launch #SPC14

The 10:30 am slot on day two of SharePoint Conference 2014: Many conference goers were already bleary eyed from a combination of “networking” and jetlag but the packed room held an air of anticipation. I find the customer sessions at Microsoft SharePoint conferences are often amongst the best and for this session I hoped to hear something with a little more depth than the now tedious “Go Yammer” marketing cheerleading. I wasn't disappointed.

How We Hack Tools to Help Us Collaborate

How We Hack Tools to Help Us CollaborateSome people are emailers, some are instant messengers, and some are old fashioned pick up the phoners -- I get that. So when new team members join Phase2, I like to know how they prefer to communicate.

 

Social Business Software: 2 Sides of Disruption

Social Business Software: 2 Sides of DisruptionDisruption can be seen as a force for good or evil. On the one hand the business world celebrates the disruptive effects new social business technologies are having on the status quo -- in everything from marketing and customer service to recruitment and sales. On the other, when it comes to internal collaboration and communication, social business software (SBS) is seen as disruptive in that other sense of the word -- a distraction from the job at hand.

Looking for Bigfoot: Opportunities in Enterprise Collaboration

Looking for Bigfoot: Opportunities in Enterprise CollaborationFollowing up on my last post about collaboration in the enterprise, it makes sense to explore collaboration technologies in depth. With the SharePoint conference in Las Vegas soon upon us, SharePoint sits at the top of mind -- a powerful solution that for some reason clings to the poor reputation it has had since its birth in 2001, some deserved, others not.

Volerro Launches Free Collaborative Screen Sharing

ReVu.Me  Screen.jpg

Hoping to attract customers to its new marketing collaboration tools, Volerro today launched a free interactive tool called ReVu.Me that allows business teams to discuss and annotate print documents, videos, photos and more in real time in the cloud.

ReVu.Me is available to anyone as a stand-alone service. It is also integrated into Volerro's marketing collaboration suite, which has attracted 1,100 paying customers during the beta phase, the company claims. The collaboration suite also was formally launched today.

Together, they offer a broad set of low-cost document management capabilities for smaller companies that have outgrown Basecamp, but lack the financial cost and technical complexity of SharePoint.

Collaboration Isn't Just for Knowledge Workers

Any discussion about collaboration that focuses entirely on the "knowledge worker" risks leaving a lot of employees out of the conversation. 

The Yin and Yang of Collaboration: Engagement and Analytics

busycalendar.jpg

Let's face it: Getting people's attention, getting time on their calendar, getting them on the phone, getting people to collaborate on anything is like herding cats. Competing demands personally and professionally, increasing amount of information in an increasing variety of forms from an increasing number of channels -- that’s why the future of collaboration will focus on engagement and the underlying analytics that drive human behavior, productivity, efficiencies, satisfaction, revenue opportunities or other metrics impacting your organization.

Working Seamlessly Together: Collaboration Lessons from Email

Working Seamlessly Together: Collaboration Lessons from EmailA couple of months ago, I shared a vision where all information was at our fingertips. It's a nice vision for the future of work but we have a more immediate problem:

How do I collaborate with Jed in Toledo?

There have been a lot of solutions proposed. Historically they have involved software solutions that require me to work on a document on my computer, upload it to a collaboration system and wait for Jed. He will then add comments, upload a new version or do both.

The likely answer if Jed and I don’t work for the same company is that we'll use email. After all this time, email is still the most used collaboration tool. Maybe instead of declaring email as dead, we should examine why email works and apply that to our efforts to improve collaboration.

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