Social Software News & Analysis
| Monday Mar 10, 2014
The 10:30 am slot on day two of SharePoint Conference 2014: Many conference goers were already bleary eyed from a combination of “networking” and jetlag but the packed room held an air of anticipation. I find the customer sessions at Microsoft SharePoint conferences are often amongst the best and for this session I hoped to hear something with a little more depth than the now tedious “Go Yammer” marketing cheerleading. I wasn't disappointed.
| Wednesday Mar 5, 2014
Some people are emailers, some are instant messengers, and some are old fashioned pick up the phoners -- I get that. So when new team members join Phase2, I like to know how they prefer to communicate.
| Monday Mar 3, 2014
Disruption can be seen as a force for good or evil. On the one hand the business world celebrates the disruptive effects new social business technologies are having on the status quo -- in everything from marketing and customer service to recruitment and sales. On the other, when it comes to internal collaboration and communication, social business software (SBS) is seen as disruptive in that other sense of the word -- a distraction from the job at hand.
| Thursday Feb 27, 2014
Following up on my last post about collaboration in the enterprise, it makes sense to explore collaboration technologies in depth. With the SharePoint conference in Las Vegas soon upon us, SharePoint sits at the top of mind -- a powerful solution that for some reason clings to the poor reputation it has had since its birth in 2001, some deserved, others not.
| Thursday Feb 27, 2014
Hoping to attract customers to its new marketing collaboration tools, Volerro today launched a free interactive tool called ReVu.Me that allows business teams to discuss and annotate print documents, videos, photos and more in real time in the cloud.
ReVu.Me is available to anyone as a stand-alone service. It is also integrated into Volerro's marketing collaboration suite, which has attracted 1,100 paying customers during the beta phase, the company claims. The collaboration suite also was formally launched today.
Together, they offer a broad set of low-cost document management capabilities for smaller companies that have outgrown Basecamp, but lack the financial cost and technical complexity of SharePoint.
| Wednesday Feb 26, 2014
Any discussion about collaboration that focuses entirely on the "knowledge worker" risks leaving a lot of employees out of the conversation.
| Tuesday Feb 25, 2014
Let's face it: Getting people's attention, getting time on their calendar, getting them on the phone, getting people to collaborate on anything is like herding cats. Competing demands personally and professionally, increasing amount of information in an increasing variety of forms from an increasing number of channels -- that’s why the future of collaboration will focus on engagement and the underlying analytics that drive human behavior, productivity, efficiencies, satisfaction, revenue opportunities or other metrics impacting your organization.
| Monday Feb 24, 2014
A couple of months ago, I shared a vision where all information was at our fingertips. It's a nice vision for the future of work but we have a more immediate problem:
How do I collaborate with Jed in Toledo?
There have been a lot of solutions proposed. Historically they have involved software solutions that require me to work on a document on my computer, upload it to a collaboration system and wait for Jed. He will then add comments, upload a new version or do both.
The likely answer if Jed and I don’t work for the same company is that we'll use email. After all this time, email is still the most used collaboration tool. Maybe instead of declaring email as dead, we should examine why email works and apply that to our efforts to improve collaboration.
| Friday Feb 21, 2014
Here we are, 2014 and still wondering what the future of collaboration is -- as if we didn't know already.
Despite all efforts to trump it or get rid of it altogether in favor of other noble concepts like cooperation, the hard truth is that collaboration has always been here. And it will continue to be here for many years to come. It's a human trait. It's our capability of getting work done together. Effectively.
| Thursday Feb 20, 2014
The gateway drug to enterprise information silos
We were all warned about the danger of gateway drugs. Just one moment of indiscretion using Bad Thing X would undoubtedly lead you into a lifetime of abuse of Bad Thing Y, which would eventually ruin your life. After that, you might start skipping school, join a rock band, get a tattoo or drive off in a Volkswagen Beetle for the summer with no distinct purpose.
The same rule applies in enterprise software, where lightweight native social features inside purpose-built business applications are Bad Thing X. Today, there is a real problem threatening companies attempting to become a truly social business: lightweight social features baked into purpose-built software are the gateway drug to collaboration failure.
| Wednesday Feb 19, 2014
What's the future of collaboration, exactly? More to the point, what's the future of collaboration in the enterprise?
You might be tempted to think there are no easy answers, but on the contrary, it might be closer to the truth to say the answers are right in front of us. It might be a hoary old cliché, but the future really is -- wait for it -- here today. In consumer products. The consumerization of IT is far from over, and there's a few key currents in consumer usage patterns that we really should pay attention to.
| Tuesday Feb 18, 2014
Collaboration comes up frequently in discussions of workplace productivity, but are we all on the same page on what it means? Have the tools introduced in the digital workplace aid collaboration or complicate it? What next steps do businesses need to take to move forward with collaboration? Find out tomorrow during our Future of Collaboration Tweet Jam!
| Tuesday Feb 18, 2014
Search for the term “collaboration” in Google or Bing and you get more than 90 million hits. Wikipedia lists more than 120 software products claiming to support collaboration in one way or another. Have we become collaboration, or more specifically, collaboration technology obsessed?
Collaboration has been around for millennia. Webster tells us that to collaborate is merely to “to work with another person or group in order to achieve or do something.” What could be simpler or more straightforward than that? Why should it be so much in today’s spotlight?
On the surface it seems we’re making collaboration into something very complex and tightly bound up with the latest technology trends. Our view of what collaboration should be and how we should enable and support it appears to be increasingly shaped by the technology tools available to us.
| Friday Feb 14, 2014
According to McKinsey, knowledge workers spend a whopping 19 percent of their day searching for information and expertise. Why?
Take any one task and look at all the applications you use to get it done. Look at all the people you need to involve to do it. Look at all the time you waste switching between apps, foraging for information, searching for expertise. Think about when the process you're following was created (hint: probably in a bygone time when business moved slower).
Frustrating, irritating and demoralizing, isn't it?
| Thursday Feb 13, 2014
Facebook celebrated its 10th birthday last week. It, along with other social networks like Twitter, have transformed our personal lives, especially over the last five years. This has only sped up with the constant access our mobile devices give, which allow us to instantly and effortlessly connect with friends.
What's holding enterprises back from reaping the same benefits?