Social Software News & Articles

The Mac version of Jive's updated Producteev

Social task management for free. That’s the appealing price tag of a rebuilt version of Producteev, the tool that Jive Software bought last fall. 

While the adoption of enterprise social media continues to grow, these tools continue to be poorly deployed and adopted, to the detriment of all. Executives are not happy, employees are not thrilled and social media owners and managers are frustrated with their internal social business efforts.

Someday, a study will determine if business teams have become more -- or less -- collaborative because of all of the enterprise collaboration software now available. Another one emerged this week, with Japan-based ChatWork announcing the official entry into the U.S. market of its cloud collaboration solution. 

Enterprise middleware vendor Tibco has partnered with Amazon AWS and The Netherlands based KPN for the cloud launch of its tibbr social network.

Gamification and behavior management platform provider Badgeville has appointed Kevin Comee, an experienced cloud and social technology executive, as its new CEO.

Over 3,500 executives responded to a McKinsey & Company report on the networked enterprise, and not only are social tools now mainstream at those companies, the leaders are seeing outsize results.

Enterprise software vendor Cisco is focusing on increasing the scale and easing the process of B2B video collaboration and communication with several new technology releases and upgrades.

New technology moves into the enterprise slowly, and it's been no different for social software. Some companies are not ready to adopt social while others are cautiously optimistic, but even for those who are at the cutting edge, information still tends to become siloed, making it less useful and harder to find.

Gartner issued a prediction last week that until 2015, “80 percent of social business efforts will not achieve the intended benefits due to inadequate leadership and an overemphasis on technology." Some thought leaders have also said that because organizations have tried and failed, we have now entered into the “Trough of Disillusionment" phase in the Hype Cycle.

Enterprise middleware specialist TIBCO is releasing Nimbus Control 9. The latest iteration of TIBCO’s business process improvement solution includes, what the vendor calls, an intuitive Web user interface for a “purpose-driven” user experience.

From the opening act of They Might be Giants, to a closing view of IBM Watson's new life in enterprise collaboration, the Opening General Session of IBM Connect 2013 was a play on the theme of “from 'liking' to leading” through the purposeful application of social technologies.

Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently talked to customer contact vendor, Aspect Software’s Chief Marketing Officer Jim Freeze.

Customer contact vendor Aspect Software is joining the social media bandwagon. The Chelmsford, Massachusetts-based company has announced its cloud-based Aspect Social, a partnership with Lithium Technologies that provides tools for contact center agents to engage with customers via social media.

If you’re a brand considering hiring a company that provides social business software or services, you need to ask questions about the vendor’s funding. That advice is what Jeremiah Owyang, an analyst with the Altimeter Group, offers up.

If the enterprise social applications market was a music genre, it would be punk rock. Everything about it just seems faster and louder. As I look ahead to 2013, I expect a continuation of 2012. In other words, the enterprise application market will continue to mutate rapidly under the effects of social, mobile and cloud.