Stephen Fishman News & Analysis
| Thursday Jan 29, 2015
Despite what people think, the end state of knowledge management is already here. All future things are uncertain and that is not going to change no matter how much information, or how many artifacts, you have at hand. Entropy dictates that the problems of uncertainty multiply with the increase of information or artifacts.
| Thursday Dec 18, 2014
I don't know how many more years I'll be able to keep it up -- every year I try to make predictions that are unique, bold and a little bit against the grain. Last year I predicted the rise of lefties, two years ago I went with big data finding an Andy Warhol all of its own. This year I'm going extra bold, and extra big: I predict an age old enterprise IT axiom -- People, Process and Technology -- will wane and emerge anew as People, Perseverance and Technology.
| Monday Nov 17, 2014
Velocity 2014 was nice -- I really enjoyed it. But DevOps Enterprise Summit? It was the bomb! It could have been the “new-ness.” It could have been the smaller crowd. It could have been the tighter focus on enterprise concerns. It could have been the friendly and welcoming atmosphere created by our hosts. I don't know what it was but rather than analyze the differences, I'd rather celebrate my favorite moments from DOES 2014.
| Wednesday Nov 5, 2014
A small eruption emerged on Twitter in response to my article that covered the Adaptive Path acquisition. At the root of it was a conversation about the differences and overlaps between user experience (UX) and service design. Patrick Quattlebaum, managing director at Adaptive Path and esteemed former colleague sat down with me to see if we could suss out the overlaps and distinctions between each approach.
| Thursday Oct 9, 2014
An era has passed. Many in the user experience (UX) and web development worlds were shocked to hear last week that a small company in San Francisco called Adaptive Path had been acquired by, of all companies, Capital One.
With the announcement, company co-founder Jesse James Garrett -- author of the foundational UX book, "The Elements of User Experience" and now chief creative officer at the company -- assured his community not to worry. While they would be closing the celebrated consulting business that helped kickoff the web 2.0 movement, the cherished events the company produced, including UX Week, UX Intensive and The Service Experience Conference would continue.
Still, you have to wonder. With the acquisition of what is arguably one of the world's foremost UX firms, is UX dead?
| Wednesday Jul 9, 2014
What would you say if I told you 90 percent of our schools don't teach what has been the most marketable skill in our economy for more than two decades? Would you believe me? How could that possibly be true? Get ready to drop your jaw because it is true.
Ninety percent of K through 12 public schools do not offer computer science classes.
| Tuesday Jul 1, 2014
Every enterprise has them. They are as inescapable as cats on the internet. Enterprise fire drills on web performance are the norm for any corporate enterprise that has a website critical to their business model (even more so when your executives have laser powered heat vision).
Given that content owners, merchants and ad sales representatives are all trying to stuff 22 pounds of content into pages with a carrying capacity of only 20, business forces turn IT professionals everywhere into part time fire fighters. There is a standard method for minimizing both the frequency and impact of fire drills on your team -- the enterprise IT guys refer to it as "monitoring and alerting." Cagey veterans schooled in conversational dynamics refer to it as "getting in front of the question."
| Friday May 30, 2014
We've all met him. You know him. He might be a friend. He's not alone. He might even be you.
He's the guy (sometimes gal, but she's more rare) who walks around and talks about how many people need to get canned if the enterprise is ever going to really start moving. Accountability is his creed (or at least your accountability is).
| Wednesday May 14, 2014
The irony is so rich and textured that it would be a delight to behold if it were not for the pain we all must endure. For the last few years, the calls for "a culture of accountability" have been all the rage ... and now the law of unintended consequences has come calling and is asking for its due.
| Tuesday Mar 11, 2014
A tasty little film that opened this year's SXSW Interactive Festival says a lot about finding satisfaction in your work — and also presents an important teaching moment in social media.
Jon Favreau's film "Chef" tells the story of a high-profile restaurant chef who makes the transition to food-truck entrepreneur after a painful lesson on the downside of Twitter. On a deeper level, the story will resonate with technologists and other creative professionals who love their craft but find themselves working for the industrial machine.
| Monday Mar 10, 2014
My API journey is nearing its end. Back in 1999, I first started articulating how user experience (UX) principles could be applied to coding interfaces between objects and systems.
A few of my colleagues at the consulting firm where I was working got it. But it mostly fell on deaf ears. What a difference 15 years makes.
| Monday Mar 10, 2014
Is corporate America more concerned with attracting top employees than developing the ones they have? That's the contention of John Hagel III, a director at Deloitte Consulting and co-chair of the Silicon Valley-based Deloitte Center for the Edge, which tries to help senior executives make sense of emerging opportunities in business and technology.
Hagel spoke at the 21st annual SXSW Interactive Festival in Austin, Texas on Friday. SXSW — which stands for South by Southwest, in case you are unfamiliar — offers a unique convergence of original music, independent films and emerging technologies. The five-day event ends tomorrow.
| Friday Mar 7, 2014
"Why should the business pay for that? How will that impact top line revenue?" Although it may have been a while since you asked or have been asked either of these questions at your place of business, I bet you are familiar with them — and just as familiar with the goat rodeos that arrive when the questions are asked.
| Thursday Jan 30, 2014
"Please shoot me now! I can't do it anymore! Why does everything have to be so slow and painful? There has got to be a better way!" Does this sound familiar? Although it may have been a while since you heard or muttered any of these phrases at work, I would be surprised if you have not heard some similar sense of frustration at your job.
Let's take a look at the greatest "Time Sucks" in corporate America ...
| Thursday Jan 23, 2014
I once collaborated with a business leader on a team, and she really liked an idea I had. After a conversation about the idea, she asked how we could make it real "without killing the awesomeness." In that moment, with that question, I immediately knew how awesomeness dies.