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Sugarcrm News & Analysis

Mobile, Social, Big Data Create 'Perfect CRM Storm'

customer experience, Mobile, Social, Big Data Create 'Perfect CRM Storm'

CRM is red-hot, Gartner claims. Or, shall we say, green-hot. 

Gartner officials said last year customer relationship management (CRM) will be worth $36.5 billion.

"Without a doubt, the CRM industry has never been more exciting than it is now," said Clint Oram, SugarCRM co-founder and CTO. "Companies are driving CRM projects like I have never seen before. All of the major technology shifts of the past ten years, from cloud to mobile to social to big data, have all converged to create today's 'perfect CRM storm.'"

CRM provider SugarCRM celebrated 10 years of CRM this year. CMSWire caught up with Oram about the state of the industry.

Video Help for SharePoint, Facebook's App Links and More

NEWS BITES.jpg

And now, the news. This week, Facebook unveiled "new way to log into apps without sharing any personal information," SugarCRMers got together, SP Marketplace offered video help for Office 365 SharePoint Online and Kenshoo said it's happy in Asia.

7 Vendors Top the Forrester Wave for Customer Service Solutions

At a time when seven out of 10 online shoppers complain of unsatisfactory experiences, which vendors stand out as offering possible solutions? The authors of the latest Forrester Wave Customer Service Solutions for Enterprise Customers Q2 2014 (registration required) rated customer service vendors against 83 criteria and identified seven leaders.

According to the report, the vendors with the best strategy pursued excellence in a limited number of areas and avoided over diversified, Jack-of-All-Trade scenarios.

Make the Customer the Focus of Online Experiences

Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).

Leggett and co-authors Stephen Powers, Michael Facemire and Victoria Boutan identified the 11 most significant customer service solutions, but also warned that not all vendors are making the grade.

Avoid Churn: A B2B Guide to Voice of the Customer

Customer Experience, Avoid Churn: A B2B Guide to Voice of the CustomerCustomer experience (CX) and Voice of the Customer (VoC) programs are fast-growing segments of a core business strategy for B2B companies. VoC programs work well for B2B enterprises because capturing and acting on customer feedback is critical to understanding the complex decision-making process. 

Zoho Aims for the Enterprise with Customer Relationship Management App Update

Zoho announced upgrades to its customer relationship management (CRM) application today that it hopes will push it into the enterprise space through the addition of features like territory management, social network integration and custom modules.

SugarCRM's New CRM Experience Focuses on Individuals

SugarCRM is releasing a new experience that it claims fuses simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional customer relationship management (CRM). The all-new Sugar UX hits the market today and can be used by many in an organization, including  salespeople, marketers, customer support agents, receptionists and executives.

HootSuite App Directory Releases New SugarCRM App

customer experience: hootsuite sugarcrm appSales and customer service professionals who use the HootSuite App Directory now have a better way to find, engage and nurture leads through a new SugarCRM app.

BroadVision Partners with SugarCRM, Connecting Social Business and CRM Platforms

broadvision, sugarcrm, crm, cxm, customer experience From the Clearvale Web site

Enterprise social networking provider BroadVision is adding a little sugar to its solutions -- SugarCRM, to be exact. This week, the two companies announced an integration between BroadVision’s Clearvale collaboration solution and SugarCRM’s cloud platform. 

SugarCRM and Colosa Release ProcessMaker for SugarCRM Edition

SugarCRM and Colosa Release ProcessMaker for SugarCRM EditionCustomer relationship management company, SugarCRM and software solutions provider, Colosa have announced the public release of a new integrated product: the ProcessMaker for SugarCRM Edition.

SugarCRM Updates iOS Mobile App, Previews Android Version

This week, customer relationship company, SugarCRM has released a new mobile app for all Apple iOS devices, and is previewing the mobile app for the Android platform. 

SugarCRM Gets BPM, Workflow Suite With Open Source ProcessMaker #sugarcon

This year’s SugarCRM annual gathering starts today and like every year there are vendors lining up to announce the good things they are doing with SugarCRM either now, or in the coming year. First off the market this year is Colosa, which has just announced the release of ProcessMaker SugarCRM Edition.

SugarCRM Tightens NextPrinciples Partnership to Bring More Social Insights to CRM

Leading up to its annual SugarCon event this month, SugarCRM has announced an expanded partnership with NextPrinciples, a social analytics company.

Recession Relief: New Job openings at Microsoft, SpringCM, Tealium, MindTouch, Klout and SugarCRM (04-Oct-12)

Start off Fall with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).

Recession Relief: New Job Openings at Apple, Workday, SugarCRM, eBay and Verizon (26-July-12)

Start off Summer with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).

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