Sugarcrm News & Analysis
| Wednesday Apr 16, 2014
Nearly seven in 10 customers have had an unsatisfactory e-commerce experience in the past year, according to a new Forrester Wave on customer service solutions. That's a disturbing and eye-opening statistic, noted Kate Leggett, primary author of The Forrester Wave Customer Service Solutions For Enterprise Organizations Q2 2014 (registration required).
Leggett and co-authors Stephen Powers, Michael Facemire and Victoria Boutan identified the 11 most significant customer service solutions, but also warned that not all vendors are making the grade.
| Thursday Nov 14, 2013
Zoho announced upgrades to its customer relationship management (CRM) application today that it hopes will push it into the enterprise space through the addition of features like territory management, social network integration and custom modules.
| Tuesday Nov 12, 2013
SugarCRM is releasing a new experience that it claims fuses simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional customer relationship management (CRM). The all-new Sugar UX hits the market today and can be used by many in an organization, including salespeople, marketers, customer support agents, receptionists and executives.
| Thursday Aug 29, 2013
Sales and customer service professionals who use the HootSuite App Directory now have a better way to find, engage and nurture leads through a new SugarCRM app.
| Wednesday Aug 14, 2013
From the Clearvale Web site
Enterprise social networking provider BroadVision is adding a little sugar to its solutions -- SugarCRM, to be exact. This week, the two companies announced an integration between BroadVision’s Clearvale collaboration solution and SugarCRM’s cloud platform.
| Friday Jul 26, 2013
Customer relationship management company, SugarCRM and software solutions provider, Colosa have announced the public release of a new integrated product: the ProcessMaker for SugarCRM Edition.
| Wednesday Apr 10, 2013
This week, customer relationship company, SugarCRM has released a new mobile app for all Apple iOS devices, and is previewing the mobile app for the Android platform.
| Monday Apr 8, 2013
This year’s SugarCRM annual gathering starts today and like every year there are vendors lining up to announce the good things they are doing with SugarCRM either now, or in the coming year. First off the market this year is Colosa, which has just announced the release of ProcessMaker SugarCRM Edition.
| Wednesday Apr 3, 2013
Leading up to its annual SugarCon event this month, SugarCRM has announced an expanded partnership with NextPrinciples, a social analytics company.
| Thursday Oct 4, 2012
Start off Fall with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).
| Thursday Jul 26, 2012
Start off Summer with a new gig -- we've got a shopping list of hot jobs for you to browse. Our featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).
| Monday Jul 23, 2012
Customer relationship management (CRM) provider SugarCRM is taking a larger role with the OpenSocial Foundation, boosting that organization's focus toward the enterprise. The company announced that two of its executives have taken leadership positions to further the development of social business open standards.
| Wednesday Jul 11, 2012
Considering that sixty-eight percent of US consumers report an unsatisfactory service interaction during the past 12 months, everyone is focused on improving the customer experience. While it’s the responsibility of organizations to change internal culture to reflect transparency and more active communications, customer relationship management vendors also need to better manage customer data, provide richer analytics, and integrate social and mobility capabilities. According to the Forrester Wave: CRM Suite Customer Service Solutions, Q3 2012, there are a few CRM vendors leading the way.
| Thursday Apr 26, 2012
If it's time for a change, we've got a shopping list of hot jobs for you to browse. Our bi-weekly featured jobs list is a great collection of opportunities spanning specialties and continents. Here's who's hiring this week (and if you're hiring, post your open jobs here).