Support News & Articles

Zoho's (news, site) latest launch brings support and help desk to the masses, even if it's already a pretty competitive market.

With the release of SharePoint 2010 fast approaching, there’s been more research on how it might help enterprises especially in the area business process management. Oracle has also added to its business process portfolio while data security is still a major concern.

That's right, there's an entire book about SilverStripe CMS. Written by SilverStripe core developer Ingo Schommer with the help of designer, programmer and writer Steven Broschart, the book is a 450 page long guide to SilverStripe for Web developers with an intermediate familiarity with website development, PHP5, and object oriented code.

The company put out a call for writers specifically for the project in March 2008. Merely a year later they've not only kicked it out, they' also managed to land on Amazon.de's CMS bestseller list within two weeks of release.

We would say we're surprised, but given that the company just won the Most Promising Open Source Content Management System award from Packt Publishing, we're not. The folks over at SilverStripe are definitely on top of things. 

For now, the guide is only in German (bummer) but SilverStripe has stated that they're exploring the idea of an English translation in the near future. 

Standards, standards and more standards…This time we bring you news from the W3C Web API Working Group. They have published their Working Draft of “Progress Events 1.0”.

Progress Events are event types used to monitor the progress of an operation. If you develop applications using XMLHTTPRequest or Media Access Events, then you need to understand how the progress events are being defined.

As the usage of XML as the primary representation format within a content management system proliferates, the discussion revolves around how to transform said XML into a human readable format.

And what about the machines? Who is looking out for them when it comes time to consume data in a custom XML format?

The enterprise-targeting open source solutions purveyors at Covalent Technologies just announced they’ll be offering Add-On Tech Support for 12 more open Apache-based products on a per-incident basis.