Customer Experience Management (CXM), Information Management, Social Business
 
 
 

Twitter News & Articles

New SharePoint Web Part Aggregates Twitter, RSS

Virto_logo_2009.jpg A new web part from Virto Software (news, site) has just been released that will enable users to aggregate posts from Twitter and RSS feeds and place them on SharePoint pages all in a single view with a display that can be easily customized.

WEM: Engaging Across Channels is Essential

You already know that your website is an important part of your business strategy. But as devices and channels grow in number, it's not the only channel you need to focus on.

Unfortunately, in many cases the user experience across different touchpoints varies broadly and the results clunky or impersonal. Consumer frustration or confusion coming from poor experiences leads to a loss of confidence and potentially, a loss of revenues.

Aimed squarely at addressing this situation CoreMedia and IDC are holding a webinar on June 17th entitled Expand Your Online Strategy Beyond Your Website.

The goal is to detail:

  • How to expand your strategy across multiple channels
  • How to deliver consistent customer experiences across channels
  • Tips for addressing the user context, not just the channel

IDC analyst Melissa Webster -- who leads the company's Content and Digital Media Technologies research program -- will present her findings on how best to address multi-touchpoint engagement, ensuring your strategy offers a consistent and conversational user experience.

The event takes place on Thursday June 17th at 12pm Eastern time (9am Pacific). If this is your cup of tea, you can pop on over and register here.

Social Media Minute: AP Embraces Social Media, Twitter Watches Swear Words

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • AP Stylebook Releases Social Media Guidelines
  • Measuring Success In Social Media Programs
  • Don't Swear On Twitter, SwearJarr is Watching
  • How To Effectively Job Hunt With LinkedIn

GRC Roll-up: Search Engines Run Foul Of EU, Archiving Social Media Content

There has been a lot of noise in the past week made by the EU who says three major search engines are holding onto search data too long. A new release from ConverterTechnology ensures safe migration to Office 2010.

Google Buzz Gets Reshare Option, Competes with Twitter

This week I turned Buzz back in order to show you that the platform added what was rumored to be its most requested feature: Reshare. The addition does exactly what it sounds like -- lets users reshare Buzz posts from other users -- making Buzz even more Twitter-like than it was before.

Microsoft FUSE Labs Previews New Twitter Monitoring Tool

MSFuse_Emporia_logo.jpgDo we need another tool that helps us monitoring what's happening inside Twitter? What the heck, why not. It's about time Microsoft got into the market.

Social Media Minute: TweetDeck Gets Buzzed and LinkedIn Loves Twitter

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • LinkedIn Adds To Twitter Functionality
  • Social Network Use Set to Explode
  • Use Twitalizer To Measure Your Influence on Twitter
  • TweetDeck Updates With Google Buzz and Foursquare Integration

Bringing Twitter to Your TV Set with Bright House Networks

Bringing Twitter to Your TV  Set with Bright House NetworksGoogle isn't the only one bringing the 'net to your television set. Thanks to itaas Inc. and the tru2way platform, Bright House Networks has a tool in the pipeline that will allow Twitter users to view their tweets on the tube. 

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Social Media Minute: Mobile Versions of Facebook & MySpace, Twitter To Fix Trending Topics

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • Facebook Launches Mobile Site, Free of Data Charges
  • MySpace To Encourage Android and iPhone Devs to Integrate
  • Twitter Changes Trending Topics Algorithm
  • Google Wave Now Open To All

Blogo 1.3 Now Supports WordPress, Tumblr, Updates Twitter Client

When we last covered Blogo, almost a year ago, the weblog editor for Mac OS had just released support for Joomla and added Google Translate to both the blog editor and Twitter client. But that was version 1.2.6.

Recently, Blogo released version 1.3, which features a slew of updates designed to make blogging more dynamic and engaging.
 

Twitter Business Center Ushers Customer Service into the Age of Engagement

 Twitter Business Center Ushers Customer Service into the Age of EngagementAs the social media phenomenon continues to guide and enrich web engagement strategies, more and more companies are responding with holistic touch points for their customers. Twitter's rendition, called the Twitter Business Center, allows businesses to interact with their customers even if they're not following them. 

Social Media Minute: Facebook Privacy Follies, Twitter Is Not That Social

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • Facebook Staffs Up, Adds Former FTC Chairman
  • A Look at Microsoft Spindex
  • Online Generation Learns When Not to Post Online
  • Twitter Isn't All That Social After All

#jboye10 Governance, Sex and Workflowed Tweets

jboye-philly-logo-2010.jpg

Armed with new ideas and inspired by great conversations, we bid adieu to the JBoye Philadelphia 2010 conference, where governance was a hot topic this year.

There was a lot of talk about planting web governance seeds to grow beautiful governance flowers as it pertains to future-proof intranets, governance in social media and ways to exercise it most efficiently. According to some, governance is just like sex.

Social Media Minute: Facebook's Privacy Woes, Embedding Twitter

Social media moves so fast, it's hard to keep up. Here are the week's top stories in scan-friendly format:

  • Keep Facebook In Check With Your Data
  • Social Networking Accounts for 60% of Mobile Traffic
  • Twitter Launches Embeddable Tweets
  • Social Networking Sites Need To Own Privacy, Says Researcher

LinkedIn Copies Twitter's Style, Gets Follow Feature

linkedin-logo.jpgLinkedIn is not about to give up its spot as the most popular social networking site in the workplace. Not without a fight, anyway. The platform recently took a tip from Twitter and integrated a follow feature of their own. 

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