User Experience News & Articles

In-Page Analytics innovator, ClickTale has received US $17 million from Amadeus Capital Partners to invigorate product development and company expansion.

In the push for adoption are enterprises focusing on the wrong thing?

  Google's Gmail app is dragging its way toward respectability in the usability stakes with a new swipe feature and more in the latest update. 

Hot on the heels of Google's Keep announcement, Evernote has been boosting its profile with a string of news, including updates for its mobile apps, adding new features and other improvements. 

I was super happy to see my article from last week, on the crossover between UX and APIs, get such a good response (including tweets from Alan Cooper and Jared Spool). There were one or two tweets from people who were not fully familiar with the topic and wanted to learn and understand more about the space. Ask and you shall receive. Each article listed below is a bit different and will help you understand different nuances, possibilities and actual corporate strategy shifts driven by API design.

We all know that when it comes to developing enterprise solutions, good user experience (UX) doesn't happen by accident. In fact, it can be downright elusive. The interesting thing about UX is that the better it is, the less likely you are to notice it -- when is the last time you thought, “Wow, that was such a satisfying digital experience!”?

Digital asset management vendor WebDAM Solutions is going “radical.” That’s the company’s descriptor for its New WebDAM Experience, released this week, which updates collaboration, search and discovery functionality and the overall user experience.

There's a lot of discussion about creating great customer experiences, but it's time we take some of the ideas and methodologies learned in that realm and apply them to creating a great employee experience, specifically, to the intranet. 

As great as creating infographics are for conveying complex information visually, they are still fairly static, and while there are a variety of tools that have made it easier for non-designers to create their infographics, the functionality available has been pretty limited. One of our favorite platforms, Piktochart, has released an update that aims to make infographics more interactive and engaging.

User experience (UX) discussions commonly assume keyboard, mouse or, more recently, touch screen interaction. Arguably, none of these are natural actions. But a raft of new gestural and other “in-the-air” interaction modes being presented at the Consumer Electronics Show (CES) and elsewhere suggest that more natural interaction is rapidly progressing beyond touch -- possibly leading to the dramatic reinvention of UX.

The trend towards greater and greater customer empowerment requires a deeper and deeper understanding of customer needs.

It’s evening, and the family is in the living room. The teenager is on her laptop Facebooking, Mom is reading the news on a tablet, and Dad is checking email on his smartphone. Oh, yes, and they’re all watching a show on television. Does this scene sound familiar? It should, according to a new report from Google. 

Last time in our Building a Social Media Team series, we discussed the community manager. A community manager is necessary, but it is not the only role that’s important in a social media team. This week we take a look at the social strategist.

Social Media has evolved from its beginnings as a recreational pastime into a tool for communication, social activism -- and of course, business. While even the most conservative organizations are incorporating social components into their operations and strategy, many continue to struggle with exactly how to get started. An almost infinite number of consultants, books and articles offer guidance on strategy, but many fail to answer a key question: who will actually do the work? In the first installment in our six-part series, we take a look at building a social media team.

If you’re building an interactive experience or redesigning an existing one, there's one thing you can’t get away from: personas.