Uservoice News & Articles

Mobile apps have a new weapon in the battle for customer eyeballs, a fight often lost because a company is too focused on getting new customers instead of nurturing current ones. UserVoice, a customer support vendor, has released a tool meant to increase customer engagement, and generate richer feedback right inside the app itself.

Customer service software developer UserVoice revealed today a new integration with Crittercism, a platform that helps developers monitor mobile app performance. 

Businesses are growing up on the Internet, and more and more, customers are used to self-service online. Businesses increasingly handle customer service via chat and social media channels. It's changing how we do business, Richard White, CEO of UserVoice said at the inaugural UserConf this week.

Adobe has recently launched a SaaS offering that helps businesses conduct A/B testing for rich media advertisements, which take into consideration various network- and hardware-based factors, such as CPU usage and user experience.

In my last post, I walked through some of the reasons why compliant social business is so challenging. In this post, I want to take a look at the four steps organizations need to take in order to give themselves the best chance of solving the compliance challenges of going social.