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Uservoice News & Analysis

UserVoice Releases Android SDK for Its In-App Customer Service

Customer service provider UserVoice is out with an Android-targeted Software Development Kit for its in-app software. 

Make Mobile Apps Stickier with UserVoice's Updated Customer Support

Mobile apps have a new weapon in the battle for customer eyeballs, a fight often lost because a company is too focused on getting new customers instead of nurturing current ones. UserVoice, a customer support vendor, has released a tool meant to increase customer engagement, and generate richer feedback right inside the app itself.

Sneak Peak Into New UserVoice Integration with Crittercism for Mobile App Support

Customer service software developer UserVoice revealed today a new integration with Crittercism, a platform that helps developers monitor mobile app performance. 

UserVoice CEO Richard White: Users Expect 'Luxury' Customer Experience #UserConf

Businesses are growing up on the Internet, and more and more, customers are used to self-service online. Businesses increasingly handle customer service via chat and social media channels. It's changing how we do business, Richard White, CEO of UserVoice said at the inaugural UserConf this week.

 

Adobe Project Adthenticate Online Ad Testing Tool Launched

Adobe has recently launched a SaaS offering that helps businesses conduct A/B testing for rich media advertisements, which take into consideration various network- and hardware-based factors, such as CPU usage and user experience.

Social Business: Four Steps to Getting Compliant

In my last post, I walked through some of the reasons why compliant social business is so challenging. In this post, I want to take a look at the four steps organizations need to take in order to give themselves the best chance of solving the compliance challenges of going social.

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