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Virginia Backaitis News & Analysis

Broken Bad: How One Company Plans to Fix Online Customer Experience

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When is the last time you did business on the web and came away thrilled by the experience?

OK, maybe thrilled is asking too much, how about with just a hint of the warm-fuzzies?

If you’re typical, the answer is “almost never.” And, yes, we’re being generous with the “almost.”
 

Polished! Documentum's Golden Crown is Shining

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EMC Documentum has worn a crown of gold in the enterprise content management (ECM) world for quite a long time. In fact, it’s hard to remember a year (if there was one) when analysts at Gartner, Ovum and Forrester didn’t all call the company a leader.

And a leader, it should be noted, is different from a strong performer, a challenger, a contender and a visionary, all terms the analysts apply to levels below "leader." A leader is a product that can already do it all (or at least the important parts) and that analysts recommend, almost without hesitation — a product like EMC Documentum.

EMC IIG Just Built Something Brand Spankin' New

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Walk into an enterprise conference room, say the word “archive” and everyone will duck out the door — unless they're lawyers, policymakers or paranoid. OK, maybe a few anal-retentive folks from IT and records management will stick around, especially if there’s a new product or service being introduced or rumors of an investigation.

Though the latter is the last thing anyone wants, it may be the only times these hard-working, too often unsung, archiving heroes see the fruits of their labor pay off.

After all, it’s because of their hard work that the CEOs who employ them can locate and easily access the critical documents and data they need to keep themselves and their companies out of trouble should questions of negligence, misrepresentation or wrong doing ever arrive.

So let's talk about what EMC is doing about this.

Look Out Box, EMC Syncplicity, IBM: Could $250M Fill Dropbox's Enterprise Gap?

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Dropbox wants to be the cloud solution enterprises turn to for online file sharing, but there’s a problem. At many companies, workers are prohibited from accessing the service. “It’s blocked,” were the two words we heard most often this morning when we asked a few dozen people to enter the site from their offices.

This is both a problem and an opportunity for Drew Houston, co-founder and CEO of Dropbox. And if reports are correct, he has a big pile of cash to throw at it.

Is Box Crossing the Chasm?

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You can bet that Box boss Aaron Levie felt pinch-yourself good yesterday when he discovered that his company’s new iPhone and iPad app was No. 10 on the list of top (free) apps in the App store. It’s worth noting, that as of this writing the app is at No.9

For anyone who doesn’t understand how impressive this is, at that moment, it was more popular than Clash of Clans, Skype for iPad — and it rivaled Netflix. It’s astonishing  when any kind of Enterprise app ever hits the top 50 list, let alone one that was created nine years ago by two guys who hadn’t yet finished college (Levie still hasn’t)  and knew very little about the Enterprise world when they started.

Box claims a “founded in the dorm room” story that contains, within it, a sexy twist. The company’s co-founder, Dylan Smith provided the company with 20k in startup funding which he won gambling online. Both Levie and Smith have yet to hit 30.

Big Data Bits: SAP HANA Propositions IBM Watson + 3 Hookups + 1 Offshoot

Big Data Bits: SAP HANA Propositions IBM Watson + 3 Hookups + 1 OffshootNot everyone’s hot and bothered by IBM Watson, but SAP’s HANA sure is.

The love child of SAP Chairman Hasso Plattner has taken to the company blog to politely coax IBM Ginni Rometty’s Jeopardy-winning cog (this is the term that IBM is beginning to use for cognitive technology) into a relationship.

“Isn't it a no brainer to get Watson to work on HANA?” writes Vijay Vijayasankar, Global Vice President at SAP Labs.

Will IBM's Watson Change the Customer Experience? #NRF14

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IBM CEO Ginni Rometty took the Watson story on the road yesterday when she addressed a crowd of 35.000 at the National Retail Federation's 103rd Annual Convention and EXPO in New York City. Like almost every tech CEO who has stood on a stage in the past thirty-six months, she opened with the “social, mobile, big data, cloud” mantra, calling data the “next generation's natural resource."

But as she spoke, it became clear that Rometty had something to offer that other CEO’s did not, IBM Watson, the technology that beat Ken Jennings at Jeopardy. Until recently many of us have thought of Watson as an Encyclopedia and Search Engine on steroids, but it’s actually much more than that. 

Wanna Race? Cloudera Says Impala is Faster than Hive and Proprietary RDMS

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Cloudera made a big splash at O'Reilly Strata + Hadoop World 2013 in New York City last October when it announced its Enterprise Data Hub strategy. It wants it to be the place where companies park all of their data, regardless of its format, and from which they can use BI tools, whichever they happen to be.

At the time, some of Cloudera’s Hadoop competitors were a bit taken aback — not by  the idea of an Enterprise Data Hub (MapR suggested it more or less already offered one. Hortonworks sort of ridiculed the term, adding that it preferred the word “platform,” as in Hortonworks Data Platform), but by Cloudera’s insistence that it no longer saw them as competition.

Cloudera CEO Tom Reilly told GigaOm’s Derrick Harris that the company has set its sights on a larger market, the one in which IBM, Pivotal (and we’d guess HP, Teradata and so on) are the established players. So what's new today?

Who Says 'Big Data Needs to Shrink to Grow'?

Who Says 'Big Data Needs to Shrink to Grow'?While most people were busy nursing their New Year’s Eve hangovers or getting busy with their resolutions on January 1, the New York Times ran a rather interesting headline: "Big Data Shrinks to Grow." We looked at it and said, really? That’s not our experience, but continued to read, anyway.

2014: The Age of Data-Driven Storytelling, A Primer

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Storytelling makes data digestible. It gives data meaning. In 2014, more and more of the stories we see will be data driven or, at a minimum, data informed.

Mind you, at this point, I’m not talking about literature, television, movies, the oral tradition or even marketing pitches (the latter will come soon). I'm talking about stories that combine data and storytelling to do one of two things: to enrich a story that’s being told or to build narratives around data. In either case, data — big, medium or small — now plays a new, important role in engaging readers/receivers in stories and in making communication and decision-making easier.

Data-driven stories, it should be noted, are highly visual and intend to engage the reader/receiver in ways that Excel spreadsheets cannot.

The CMSWire 25: Our Most Popular Stories of 2013

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It's a New Year -- the perfect time to take one more long, analytical look back at 2013 -- through a sampling of 25 of the most popular CMSWire stories of the year.

We have selected some of the best of the best stories, based on reader interest. The list does not include SharePoint related stories, a topic that warranted the separate ranking we shared with you yesterday.

So sit back, relax and catch up on all your favorite CMSWire content as you map your strategy for a successful 2014. 

CMSWire Top Contributors 2013 - Virginia Backaitis

vbackaitis.jpgVirginia Backaitis could write about a piece of toast and make it interesting. Our go-to for big data coverage, Virginia makes a complex topic approachable and makes writing about it look easy.

CMSWire's Top 10 Hits of 2013: Big Data

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Yes, Big Data was a Big Buzzword in 2013. The technology and business press — and even mainstream media — got a piece of the action, churning out article after article about what Big Data means to you. And that's part of the problem. Big Data means lots of things to lots of people.

It might be better to think of big data as big analysis, because that's really what's happening here. It's not about the data itself, but about analyzing the data to gain insights and business value, across industries and verticals. CMSWire has kept you up-to-date on the big data trend all year — and here are our Top 10 big data stories of the year.

The End of Data Scientists and Other Predictions

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We don't have a crystal ball at CMSWire — but we're curious about the future. So we’ve collected predictions from some our favorite analytics firms like Tableau, Splunk, Alteryx, Alpine Data Labs and SAP, as well as insights from the Music Industry Association and Ad Age.

We’re sharing a few of them with you. For the record, these prophesies do not belong to us, nor do we necessarily agree with them.

Big Data Goes Mainstream in 2014 - 6 Major Vendors Weigh In

There are some pretty safe bets to make around big data in 2014, so we’re going to make those and leave it to some of the leading big data innovators -- Cloudera, Hortonworks, MapR, Microsoft, Pivotal and SAP go out on the limb. 

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