Web Engagement News & Articles

Remember the good old days when your customer only used a few channels to make a purchase? Collecting customer data back then was relatively easy. Now with the addition of websites and an explosion of social and mobile channels, is it any wonder that you’re scratching your head over how to manage and glean insights from customer data over these multiple silos?

The Salesforce platform is useful, but it's also known for being a bit of a beast. Hoping to ease some of the pain, Active Endpoints has drummed up Cloud Extend, an app that offers features for organizing Salesforce functions for an entire team. 

In a world full of strife and disagreements, you can take comfort that at least we’ve found a way for social, mobile and apps to work together. Well, Direct Message Labs have, anyway. And with their latest Reach platform, end-to-end marketers can effectively manage their presence across various platforms and applications all in one place.

I’m writing a long piece on customer collaboration, one of the key components of Social CRM, which elevates to its proper place the idea of building peer-like relationships with customers. Very naturally, the focus of this piece swings toward the technology being developed for collaboration with customers. But as is often the case with anything involving customers, the technology merely scales and extends a human activity. If you’re not ready to engage in that activity, the technology isn’t going to help you.

Salesforce.com (news, site) acquired social media monitoring platform Radian6 this March, but the US$ 326 million deal was lacking a mobile app that would address the growing needs of an increasingly-mobile workforce and enterprise. With this, Salesforce has today announced the launch of an iOS application for Radian6, available on the iPhone, iPad and iPod touch.

As digital advertising grows to an estimated US$ 72 billion market in 2011 measuring, managing and optimizing this spend has become a priority for Adobe. A reorganization announced today puts Brad Rencher, currently in charge of Adobe's Omniture business unit, out front in this domain and overseeing the company's customer experience management (CXM) solutions, largely got via the Day Software acquisition.

With 750+ million users on board, one could easily assume that Facebook is the place of the future for online advertising. But a recent poll from Marin software concludes the exact opposite, with a scant 6% of UK advertisers reporting as "fully invested" in the network. 

Telerik, maker of the Sitefinity .NET Web CMS, has announced release 4.2 of the product. Despite what the press release says, it's all about content and commerce -- not customer experience. The essentials. How refreshing.

Empire Avenue (news, site) aims to free us all from what it calls "digital slavery" with a twist on social influence measurement. And while the approach has been seen by many as controversial, a recent injection of over one million big ones indicates it might not be that crazy after all. 

Targeting is not an alien concept to marketing professionals. But as businesses get more intimate with social media and CRM applications, does this mean that social media marketing is also increasingly becoming personalized? A recent survey among marketing professionals gives us a few insights into how firms target and personalize their marketing messages.

This month, Macy's and DoSomething.org are launching a new mobile-enabled campaign that encourages young people to sign up for volunteer projects in their communities. "America's Got Talent" host Nick Cannon is putting his talent to work in the community-focused effort as well.

Touch Marketing offered analysts a bit of a break with the release of a recent Twitter infographic. The colorful graph presents over 35 different statistics, including the number of registered users, what time of day is best for being retweeted, and how many new tweets are posted per week. Behold: 

Sitecore (news, site), provider of web content management and customer engagement solutions, has released its SharePoint Integration Framework, which allows users to integrate Sitecore CMS with content stored in SharePoint.

In the last article in the Publishing for Tablet series, What You Need To Know About iOS and Android, we discussed which tablets and operating systems a publisher should target. Now that we’ve got that out of the way, it is time to tackle the more juicy problems.

Today’s question: How the dickens can I get my content to fit onto tablet screens and enhance my content using the wonders of digital, while retaining a production workflow that doesn’t break the bank? Well, it turns out that not all content is created equal -- let’s look at that first.

CRM Evolution is generally a discussion focused on how companies aim to create, retain and manage customers. In a perfect world, at events like CRM Evolution, the timing for vendors and buyers would always be perfect. Vendors would know when to arrive with their product just baked fresh and ready for delivery.