Web Experience News & Articles

Google Drive is motoring along nicely with a new 1.30 update out for the productivity app, allowing users to better access and edit their documents in Google's updated cloud storage service, but some users are stuck at the Sign In button.

Big whoop, there’s a "Facebook phone.” That was my first reaction to Mark Zuckerberg’s announcement last week.

Forrester says web content management is about a lot more than plain o'web publishing. It's about creating digital experiences and here's a look at which vendors are hitting the mark in Forrester's latest wave report.

In 2013, content marketers are putting more content in more places as their budgets increase, a Content Marketing Institute report found, and the companies who follow this pattern are following the best practices in the industry.

Baseball season is here. As we now live in the world of "Big Data" and "data driven organizations" many in the analytics field think about the Billy Beane and Moneyball effect on how it has brought data into the realm of "cool." When I read Moneyball in 1996, I was inspired to write a book about analytics because it totally struck a chord.

This month, we’re returning to our Facebook App of the Week series with a page design app: Decor Tab Creator.

A new report from Forrester Research gives advice on how to develop thought leadership to help your brand. 

By now, all businesses -- both large and small -- realize the importance of having a social strategy.

Why do customers follow Cisco on Facebook, Twitter and community forums? That’s the question Cisco wanted to answer in order to better tailor the content they provide on these platforms. To answer this question, Cisco came to Customer Carewords to leverage our Top Tasks methodology. 

Community Building
Customer Communities are a key part of most marketing strategies. But should you build your own community? That's a question you need to ask yourself. Check out our infographic showing 6 key elements of communities.

Early Days for the Digital Workplace
A recent study shows that the workplace has far to go with social, mobile and cloud. For those working on social, here's how you can make social collaboration features more meaningful.

Information Driven Innovation
Technology plays a key role in information driven innovation. Take some time to think about how your data can drive business value.

Google Hangout on Communities
Want to learn more about customer communities? Join us on April 11 at 9am PDT, 12pm EDT for our Google Hangout on the role of communities in customer experience strategy. Get your details here.

Most Popular

• Reflecting on Yammer and Office 365: SharePoint is Definitely Dead
• Digital Workplace: Social, Mobile and Cloud - Far from the Tipping Point
• Forrester: Marketers Need a Customer Journey Strategy
• What Does Your Employee Experience Look Like?
• The Holy Grail of Engagement and Why Communities Matter

Editor's Picks

• SharePoint Content Migration + The Sins of Your Past
• When a Woman in Tech Opens Her Mouth - Sheryl Sandberg
• Mobile Commerce Market Shows Continued Growth, No Consensus on Mobile Payment Methods
• Four Tips for Getting Your Mobile Marketing Initiatives off the Ground
• SDL Tridion 2013 Hits the Streets, Advanced Workflow, Connector Framework, More

Around the Web

• User Adoption Reality Check
• Online Privacy – The Good, the Bad, the Ugly
• Why Give Away Free Service? Because It's Worth It
• Three Things You Need To Move From Reporting To Analysis
• How to be a spammer: five golden rules

Featured Events (all events | post your event

• Apr 11 -- CMSWire's Google Hangout: The Role of Customer Communities in Customer Experience Strategy
• Apr 18 -- Forrester's Forum for Marketing Leadership Professionals Los Angeles
• Apr 24 -- CMSWire's April Tweet Jam: Growing and Engaging Communities #CXMChat
• Apr 29 -- Gartner Portals, Content & Collaboration Summit San Diego
• Apr 29 -- Document Strategy Forum

Featured Jobs (all jobs | post your job)

• Director New Media - Applications Development at QVC, Inc.
• Content Marketing Manager, Talent Solutions in San Francisco at LinkedIn
• Senior Logistics Business Analyst in California at NetApp
• Business Systems Analyst in Portland at Puppet Labs
• Head of UX in San Francisco at Splunk

This week kicked off our month-long focus on customer communities and brought in a few more perspectives on employee engagement. The common thread between the two? Get real. Genuine communications and actions will pay back your time with loyalty, advocacy and engagement.

Social media data provider Gnip will begin offering clients access to several more public APIs of some of the most popular social streams like Instagram, bitly and Stack Overflow, among others.

For this week's Mobile App of the Week, we are taking a look at CanWeNetwork, a business networking assistance application.

B2B companies looking to create and sustain superior customer experience need to master four competencies -- purposeful leadership, compelling brand values, employee engagement and customer connectedness. A new insight report from Temkin Group, “Best Practices in B2B Customer Experience,” reviews these competencies as well as the rising importance of customer experience in the B2B marketplace.

The report, "Navigating the Future of Customer Intelligence", points out that customer intelligence is undergoing change primarily because of two factors. Consumer behavior is changing, and companies are driving change because they want to take advantage of the opportunities.